Whiteboard Update: Continuous Recording


We’re excited to announce a new feature that you will start seeing on your tutor dashboard today. This feature allows you to record your drawings on the whiteboard to make a GIF!

You will be able to use this feature in three simple steps:

  1. You will see a “REC” button with a red circle at the bottom of the whiteboard controls. If you press this, it will start recording the actions you take within the whiteboard area.
  2. A green loading bar will move across the button. You can either wait until this bar reaches the end of the button, which takes 10 seconds, or you can press “stop” to stop recording earlier.
  3. A dialog will appear with a preview of the gif, and will ask whether or not you want to send it. If you do send the GIF, remember to tell the student that you’ve just sent an animated gif and that they can tap it to watch it.

Here is the process in real time:

Please let us know if you have any questions or concerns about this feature.

Happy Tutoring!

— Team Yup

Mentorship Program + Dashboard Fixes


We are proud to announce the official start to our Tutor Mentorship Program! After an initial trial run, we have made some exciting improvements, including the ability to set personal goals with your TQM mentor and complete targeted exercises, such as annotating your past sessions to get a sense of how they could have gone better.

Check out the following document to find out more about the program and keep an eye on your inbox – we will be contacting those who qualify to be in the program soon!

Yup Tutor Mentorship Program


  • Many of you have reported a bug causing issues with the post-session survey page at the end of the session. If you are having issues submitting this form or are seeing the form return after you have already submitted it, please refresh the page to ensure the Tutor Dashboard loads back to the session waiting room.
  • This week we will be releasing updates to the Tutor Dashboard, specifically the whiteboard, that will fix many reported issues while adding a very exciting and long-awaited new feature: a built-in image gallery! This gallery is will continue to grow and we welcome your suggestions in the New Ideas room on Slack.

As always, please keep us posted with bugs you experience by following the Bug Reporting Instructions . (Check out specifically the step that explains the Dev Console screenshot – this is the most important step for diagnosing the problem.)

Happy Tutoring!

— Team Yup

HipChat Migration + Gave Answer Survey


Starting immediately, we will begin transitioning from HipChat to Slack, a team messaging service that recently purchased HipChat’s parent company. The Yup HQ team has been using the Slack platform for several years now and we think you will be pleased with the upgrade!

This week you will receive an email invite that will allow you to login to the new service. Use the reset password option to set your new password.

In early September we will be disabling the Yup HipChat server, so please make sure to create your new Slack account before then. Please let us know if you have questions or do not receive an invite email before September!


What are your thoughts on the recent Gave Answer policy change? Fill out this brief survey to let us know!

Gave Answer Policy Survey

Happy tutoring!

— Team Yup


Updated Canned Responses


As some of you may have noticed, our collection of canned responses, available below the chat bar in Tutor Chat, have been updated to accommodate to an even wider range of common student situations.

Along with changes to the response messages, you may notice changes in the labeling, appearance and order of these buttons. Any feedback on these changes would be appreciated!

As a refresher, canned responses are a handy way to:

  • Speed up the session introductions
  • React quickly when students answer questions or take steps on their own
  • Deal with cheating, poor engagement or inappropriate behavior

A few tips for making the best use of canned responses:

  • You can modify these responses before sending by editing them within the chat box
  • You can cycle through different versions of the same message by continuously clicking that canned response button
  • Please refrain from re-using canned responses multiple times in a session as it may seem robotic to the student

Have any feedback, suggestions or concerns about canned responses? Please don’t hesitate to contact tutor.support@yup.com!

Happy tutoring!

— Team Yup

Updates: Bugs, Positive Language & Science


As the Engineering team works towards making the newest version of the Tutor Dashboard bug-free, we want to extend a huge thank you for your patience and understanding during this process. A special thank you to everyone who has been following the Bug Reporting instructions to take screenshots of bugs with the Dev. Console and sending them our way!

Here are some tips for avoiding some common Whiteboard bugs:

  • Problem 1: The “Send” button is missing
    • Solution: The send button will appear as soon as you start using the whiteboard. To send an image without editing it, make an inconspicuous marking to activate the send button.
  • Problem 2: Whiteboard error message: “Error loading the image. Reason Failed to fetch”
    • Solution: The following instructions will allow you to use the whiteboard when you see the above message until we issue a fix:
  • Problem 3: The line tool is behaving erratically
    • Solution: After using the line tool to draw a line, right-click to commit the line to the board OR continue to draw connected lines.
  • NEW FEATURE TIP: Click on the triangle tool and enter a number “n” in the provided box to drag out a polygon with “n” sides. (Try it now in the Whiteboard Practice Link!)


Quick reminder for Standard 3.3: Please ensure you are always using encouraging language when interacting with students! We realize this may be a challenge when the student isn’t succeeding, but this is the most important time to praise the student’s efforts in order to keep them motivated.

Here are some phrases that are better than a simple “Not quite.”:

  • When the student gets something completely wrong:
    • “Good effort, Mike, but not quite! Let’s take a look at this step together.”
    • “Nice try, but not quite! Don’t worry, we will get there in no time 🙂 ”
  • When the student is wrong, but not far off:
    • “I see where you are going with this! Let’s talk about this step a bit more.”
    • “Very close, Mike 🙂 Let’s build off that idea!”
    • “Nice effort! Let’s make a few minor fixes here.”

See the Yup Teaching Standards  or the Tutoring Template slides on Standard 3.3 for more tips!


As some of you may be aware, in July we made the decision to stop offering assistance with Chemistry and Physics subjects. This change will allow us to focus all our energy on offering top-notch math homework help, which the overwhelming majority of users are coming to us for. We hope to bring back these subjects in future, however we do not currently have a concrete plan to do so.

Let us know what questions you have!

— Team Yup