New Workbook Launch
We’re excited to announce the launch of the latest version of our Tutor Workbooks! A few exciting things you’ll find in your new workbook:
- Workbooks now show all TGP metrics & your standing for both the last cycle and this cycle
- We’ve included an hourly rate calculator based on your TGP metrics
- Hyperlinks to information sources are included for any terms or calculations
Poor Communications Policy Update
We have instructed TQMs to start assigning poor comms / grammar tags more strictly to be in line with our current policy. This decision is a result of analyses showing that better grammar and communication practices correlate with higher student ratings and more successful session outcomes. We encourage tutors to be thoughtful about this, while still ensuring timely responses.
We do not intend for this tag to be punitive, but rather to remind tutors to do their best to communicate most effectively. At the start of the next refresh period, we may implement a new policy that ties the Poor Communication tag to Rubric Score. We will have more information on this potential policy consideration at that time.
Daylight Savings Time
As a heads up for everyone, we’re happy to announce that the Yup Operations team will auto-adjust schedules to reflect the upcoming US DST shift. To accomplish this, we will reach out to confirm what DST zone you are in and then change your scheduled hours accordingly.
- Europe: 10/27
- North America: 11/3
- Other: No DST
These changes will occur outside of any hours changes as a result of the TGP refresh period. We will be making an announcement on the TGP refresh process next week.