Starting next Monday, October 15th, we will be putting an updated policy overview into effect: Yup Tutor Expectations. These guidelines aim to shift focus away from negative behaviors tutors should avoid and towards ideal, positive tutor behaviors. We will still be assessing your performance in the areas mentioned, however with less rigidity, instead focusing on a tutor’s overall ability to meet Yup expectations.
We hope this change will convey the good faith we have in tutors to use their best judgement when making professional decisions. However, it is important to note that an inability to meet the expectations set forth in this document may place your contract at risk.
Please let us know what questions you have about this update and have a wonderful weekend!
Waiting on the Dashboard page during a shift means you may not receive incoming session notifications. It also means you will have to navigate back to the Live Sessions page after receiving the notification in order to see the Claim button.
While we do encourage you to frequently check your workbook and completed sessions on the Dashboard page, until a fix for this is released in the coming days it is important to stay on the Live Sessions page throughout the duration of your shift. Note that your workbook is accessible from link at the top of the Dashboard page.
TUTOR BIOGRAPHY QUESTIONNAIRE
We are currently working on a new feature that will help tutors and students build rapport throughout their sessions. After interviewing in-person tutors, we found that they often share fun information about themselves to create a connection with a student. Our new tutor bios with fun personal facts will allow students to learn more about you, creating a more comfortable learning environment.
Please complete the following questionnaire by Sunday, October 14th – this should take no more than 5 minutes. (If you are unable to do so, we will create biography answers for you 🙂.)
We will then use this information to determine your weekly schedule going into the new school year. We’ll be in touch later this week to confirm your new shifts for August 20th onward.
We are excited to announce that our next tutor webinar will be held on Thursday, August 23 at 9:00 AM PDT. We will be expanding on our recent newsfeed post about using positive language effectively. Specifically, we will talk more about growth mindset, what it is, and how to cultivate it within our students. We hope you can make it!
IMPORTANT NOTE ON CANNED RESPONSES
When using canned responses that incorporate a student’s name, you may notice that the name is followed by a number. We ask that you take a moment to review these messages before sending them to remove the number suffixes and ensure you are addressing students by their first names rather than their usernames. We hope to address this issue in the near future, but thanks for taking extra care with canned responses in the meantime!
As the Engineering team works towards making the newest version of the Tutor Dashboard bug-free, we want to extend a huge thank you for your patience and understanding during this process. A special thank you to everyone who has been following the Bug Reporting instructions to take screenshots of bugs with the Dev. Console and sending them our way!
Here are some tips for avoiding some common Whiteboard bugs:
Problem 1: The “Send” button is missing
Solution: The send button will appear as soon as you start using the whiteboard. To send an image without editing it, make an inconspicuous marking to activate the send button.
Problem 2: Whiteboard error message: “Error loading the image. Reason Failed to fetch”
Solution: The following instructions will allow you to use the whiteboard when you see the above message until we issue a fix:
Problem 3: The line tool is behaving erratically
Solution: After using the line tool to draw a line, right-click to commit the line to the board OR continue to draw connected lines.
NEW FEATURE TIP: Click on the triangle tool and enter a number “n” in the provided box to drag out a polygon with “n” sides. (Try it now in the Whiteboard Practice Link!)
ENCOURAGING LANGUAGE REMINDER
Quick reminder for Standard 3.3: Please ensure you are always using encouraging language when interacting with students! We realize this may be a challenge when the student isn’t succeeding, but this is the most important time to praise the student’s efforts in order to keep them motivated.
Here are some phrases that are better than a simple “Not quite.”:
When the student gets something completely wrong:
“Good effort, Mike, but not quite! Let’s take a look at this step together.”
“Nice try, but not quite! Don’t worry, we will get there in no time 🙂 ”
When the student is wrong, but not far off:
“I see where you are going with this! Let’s talk about this step a bit more.”
As some of you may be aware, in July we made the decision to stop offering assistance with Chemistry and Physics subjects. This change will allow us to focus all our energy on offering top-notch math homework help, which the overwhelming majority of users are coming to us for. We hope to bring back these subjects in future, however we do not currently have a concrete plan to do so.