New Overtime Policy + CotW #4

Overtime Policy UPDATE (as of 5/14)

Starting Monday 5/14, we will be putting new policies into effect to address a point of frustration for users and tutors alike: tutors’ shifts ending during a session. The following policies aim to reduce the frequency of this situation occurring:

#1. Don’t claim a session you can’t take
Don’t claim a session in the final minutes of your shift if you know you can’t work overtime. (“Welcome! Sorry can you submit a new request? My shift is ending now.”) This may decrease the student’s wait time temporarily, but they will be frustrated in the long run when they have to resubmit the problem.

#2. Earn more for working overtime
Tutors who work past the end of their shift by 5 or more minutes will earn time-and-a-half (1.5 times your hourly rate) for overtime minutes
. This rate will only apply to sessions that were claimed within the timeframe of your shift.

#3. Anticipate the need to extend your shift
Please avoid taking a shift if you know you will need to leave directly at the end.
Ideally, you should be free up to 30 mins after a given shift in case of a longer session. This applies to shift takeovers, shift additions (from Available Shifts sheet), and your Normal Weekly Schedule.


COMMENT OF THE WEEK #4

Congratulations to Comment of the Week winner, Sekhar Reddy! For this session, 4 out of 5 positive feedback tags were applied by the student, who left the following comment:

“Thank you so much for your help. I feel better on this topic and I really appreciate it!”

Please read through the session and annotations to see why this session helped the student feel better about finding the vertex.

Comment of the Week #4      


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CotW #3 + Best Method Infographic

COMMENT OF THE WEEK

Congratulations to Comment of the Week winner, Maya Merchant! This session was tagged “Clear Explanation” and received the following comment:

“Thank you so much for your help, I finally understand how to do problems like the one you helped me with.”

Please read through the session and annotations to see why this session helped the student learn something she had been struggling with:

Comment of the Week #3   ›  

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INFOGRAPHIC: BEST SOLUTION METHOD

Follow the flow chart below to help guide your sessions towards the most appropriate solution method for the student and their problem:

Happy tutoring!

— Team Yup

Tutor Fault Tag Examples

As many of you know, we had a great suggestion during our inaugural webinar last month proposing that we provide examples for Tutor Fault tags. It is our hope that these examples will not only provide more clarity for the tags, but increase your understanding of how to avoid them and decrease any feelings of subjectivity in our grading system:

(Open slides in new window)

Please use the Check for Understanding survey below to express any confusion or comments you may have.

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Happy tutoring!

— Team Yup

Comment of the Week #2

Congratulations to Comment of the Week winner, Finka Bankovic for a session in which every positive feedback tag was applied by the student. The student’s comment reads:

“Thank you for taking time to check my work and help me through the steps and being patient with me. I appreciate it greatly.”

Please read through the session and annotations to see what inspired the student to write this comment!

Comment of the Week #2


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Happy Tutoring!

— Team Yup

QA 3.0 Tag Changes + Building Warmth Examples

Upcoming Tag Changes

Earlier this month, we announced a number of improvements to our Quality Assurance System that have changed how your performance is assessed and how you are rewarded for high-quality performance. Another aspect of QA 3.0 that has not yet gone into effect will change how certain tags are applied.

Starting next Monday, April 30th, TQMs will be grading sessions according to the following updated tag definitions for Gave Answer and Wrong Answer. We will also be introducing a new tag – Wrong Format:

1. GAVE ANSWER:

  • 🚫 Old Definition:
    Tutor directly gives the answer to the student OR fails to involve the student in fundamental steps.
  • ✨ New Definition (starting 4/30)
    Tutor carries out a full step OR confirms a final answer without any participation from student.


2. WRONG ANSWER:

  • 🚫 Old Definition:
    Student leaves the session with an incorrect solution to their problem.
  • ✨ New Definition (starting 4/30)
    Student leaves the session with an incorrect solution to their problem due to a major incorrect step, calculation, concept, or method.


3. WRONG FORMAT (New):

  • ✨ Definition (starting 4/30)
    Final answer contained minor issues with notation, units, rounding, or format.
  • ✨ Wrong Format Transition:
    • Starting Monday, April 30th TQMs will tag these sessions as “Other (tutor)” and share their rationale in the comments.
    • In mid-May, “Wrong Format” tag will become available.

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Building Warmth Annotatations

Based on the Tips for Building Warmth post survey results, an overwhelming majority of you expressed interest in seeing concrete examples of Helen’s tips for building warmth. Helen has created the following annotations from her own real Yup sessions to exemplify these tips:

Tips for Building Warmth – Annotated Snippets

 

Happy Tutoring!

— Team Yup