Starting next Monday, October 15th, we will be putting an updated policy overview into effect: Yup Tutor Expectations. These guidelines aim to shift focus away from negative behaviors tutors should avoid and towards ideal, positive tutor behaviors. We will still be assessing your performance in the areas mentioned, however with less rigidity, instead focusing on a tutor’s overall ability to meet Yup expectations.
We hope this change will convey the good faith we have in tutors to use their best judgement when making professional decisions. However, it is important to note that an inability to meet the expectations set forth in this document may place your contract at risk.
Please let us know what questions you have about this update and have a wonderful weekend!
Waiting on the Dashboard page during a shift means you may not receive incoming session notifications. It also means you will have to navigate back to the Live Sessions page after receiving the notification in order to see the Claim button.
While we do encourage you to frequently check your workbook and completed sessions on the Dashboard page, until a fix for this is released in the coming days it is important to stay on the Live Sessions page throughout the duration of your shift. Note that your workbook is accessible from link at the top of the Dashboard page.
TUTOR BIOGRAPHY QUESTIONNAIRE
We are currently working on a new feature that will help tutors and students build rapport throughout their sessions. After interviewing in-person tutors, we found that they often share fun information about themselves to create a connection with a student. Our new tutor bios with fun personal facts will allow students to learn more about you, creating a more comfortable learning environment.
Please complete the following questionnaire by Sunday, October 14th – this should take no more than 5 minutes. (If you are unable to do so, we will create biography answers for you 🙂.)
If you haven’t already done so, please be sure to try our newest Tutor Dashboard feature which allows you to insert commonly-used math symbols into your chat messages with a few simple clicks. Continue reading to find out more about how your responses to the September Tutor Satisfaction Survey inspired this Tutor Dashboard addition.
TUTOR SATISFACTION SURVEY
Thank you to everyone who participated in last month’s Tutor Satisfaction Survey – we’re excited to report that we had even better community participation this time around. Let’s keep it up!
In last month’s survey, we asked you which improvement you would find most helpful. The winner by a fair margin was the ability to enter math symbols directly into chat:
This month’s survey will ask for thoughts on the canned responses feature. Do you find specific types of canned response more useful than others? Do you have ideas for new canned responses that the whole community could benefit from? Take the survey to let us know.
If you have any additional comments about the feature, please don’t hesitate to let us know via the #new-ideas room on Slack!
YUP COMPANY REBRAND
Our Product Team has been working hard to rebrand Yup with a new look and feel and we’re exited to share the updated website with you all!
In the past, Yup used bright colors, a fun unicorn icon and colloquial language to appeal to students. As many of you know, we are shifting our focus to target parents during the sales process. Therefore, we overhauled Yup’s image to create an identity that is appealing to both students and parents alike.
Check out the new look at Yup.com and as always, your feedback is welcome (and highly valued!)