New: Yup Tutor Expectations + Reminders

QUICK REMINDERS

If you haven’t already done so, please take the October Tutor Satisfaction Survey and the Tutor Bio Questionnaire before the end of the week. (See our previous post for more information about Tutor Bios.)

NEW POLICY FORMAT: TUTOR EXPECTATIONS

Starting next Monday, October 15th, we will be putting an updated policy overview into effect: Yup Tutor Expectations. These guidelines aim to shift focus away from negative behaviors tutors should avoid and towards ideal, positive tutor behaviors. We will still be assessing your performance in the areas mentioned, however with less rigidity, instead focusing on a tutor’s overall ability to meet Yup expectations.

We hope this change will convey the good faith we have in tutors to use their best judgement when making professional decisions. However, it is important to note that an inability to meet the expectations set forth in this document may place your contract at risk.

Yup Tutor Expectations will go into effect Monday, October 15th.

Please let us know what questions you have about this update and have a wonderful weekend!

— Team Yup

Dashboard Bug Update + Tutor Biographies

⚠ URGENT: TUTOR DASHBOARD TIP ⚠

If you are waiting for an incoming request during a shift, it is extremely vital that you are waiting on the ‘Live Sessions’ page at yup.com/tutor_dashboard/waiting_room rather than the ‘Dashboard’ page yup.com/tutor_dashboard/.

Select “Live Sessions” from the drop down menu to ensure you can receiving incoming requests.

Waiting on the Dashboard page during a shift means you may not receive incoming session notifications. It also means you will have to navigate back to the Live Sessions page after receiving the notification in order to see the Claim button.

Stay on the Live Sessions page during your entire shift to avoid passing sessions.

While we do encourage you to frequently check your workbook and completed sessions on the Dashboard page, until a fix for this is released in the coming days it is important to stay on the Live Sessions page throughout the duration of your shift. Note that your workbook is accessible from link at the top of the Dashboard page.



TUTOR BIOGRAPHY QUESTIONNAIRE

We are currently working on a new feature that will help tutors and students build rapport throughout their sessions. After interviewing in-person tutors, we found that they often share fun information about themselves to create a connection with a student. Our new tutor bios with fun personal facts will allow students to learn more about you, creating a more comfortable learning environment.

Please complete the following questionnaire by Sunday, October 14th – this should take no more than 5 minutes. (If you are unable to do so, we will create biography answers for you 🙂.)

UPDATE YOUR TUTOR BIO    

Happy tutoring!

— Team Yup

Updates: Symbol Feature + Tutor Surveys

NEW: INSERT MATH SYMBOLS FEATURE

If you haven’t already done so, please be sure to try our newest Tutor Dashboard feature which allows you to insert commonly-used math symbols into your chat messages with a few simple clicks. Continue reading to find out more about how your responses to the September Tutor Satisfaction Survey inspired this Tutor Dashboard addition.

TUTOR SATISFACTION SURVEY 

Thank you to everyone who participated in last month’s Tutor Satisfaction Survey – we’re excited to report that we had even better community participation this time around. Let’s keep it up!

In last month’s survey, we asked you which improvement you would find most helpful. The winner by a fair margin was the ability to enter math symbols directly into chat:

Use the link below to launch this month’s survey:

OCTOBER TUTOR SATISFACTION SURVEY

This month’s survey will ask for thoughts on the canned responses feature. Do you find specific types of canned response more useful than others? Do you have ideas for new canned responses that the whole community could benefit from? Take the survey to let us know.

Happy tutoring!

— Team Yup

Testing Achievement Badges + Rebrand

QUICK UPDATES

  • If you haven’t already done so, please be sure to take our quick Tutor Satisfaction Survey to provide us with feedback in a number of areas!
  • Using our new GIF whiteboard function to share a moving image with a student? Please ask them to click on the image to put the GIF into motion!

FEEDBACK WANTED – ACHIEVEMENT BADGES

We’re expanding our existing Stars feature to include additional Achievements that students can earn. But we need your help to make sure they’re intuitive and easy to use!

The following survey will take no longer than 5 minutes to complete. Your answers are extremely helpful and will make the new Achievements feature even better!

Student Achievements – User Experience Survey

If you have any additional comments about the feature, please don’t hesitate to let us know via the #new-ideas room on Slack!

YUP COMPANY REBRAND

Our Product Team has been working hard to rebrand Yup with a new look and feel and we’re exited to share the updated website with you all!

In the past, Yup used bright colors, a fun unicorn icon and colloquial language to appeal to students. As many of you know, we are shifting our focus to target parents during the sales process. Therefore, we overhauled Yup’s image to create an identity that is appealing to both students and parents alike.

Check out the new look at Yup.com and as always, your feedback is welcome (and highly valued!)

Happy Tutoring!

— Team Yup

September Tutor Survey

We’d like to extend a huge thank you to all of you who participated in our first Tutor Satisfaction Survey!

  • Over 60% of the tutor community completed the survey last month
  • The Operations Team presented the feedback from this survey to the entire company, driving thoughtful conversations
  • We’d like to especially thank those of you who took the time to provide thoughtful comments and suggestions


This month’s survey will be exploring the following areas:

  • Which technology improvement would be most helpful to you?
  • What feedback do you have on the new whiteboard features?

 Your input will directly impact our strategy for improving your tutoring experience! Take the survey now:

September Tutor Satisfaction Survey

Thank you for your participation and happy tutoring!

— Team Yup