Category: Outstanding Student Feedback

Outstanding Student Feedback Award

Outstanding Student Feedback Award

Congratulations to Javier Cobos for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Javier’s exceptional student feedback comments include:

  • “For my first time using yup i had a great time Mr.cobos was a very well tutor he helped a great amount”
  • “Thank you for you help you are fun and make me want to do more math”
  • “You are so patient going over every detail on these problems with me thank you”
  • “VERYY Patient and Kind. Covered ALL of my questions that I had. Thank you so much! 5/5 stars”
  • “Thank you so much for clarifying. After 3 yup consultations, I finally understood it.”

Way to go Javier!

COVID-related Compensation, Post-Session Comments, and Student Feedback Award

COVID-related Compensation

In recent conversations, we’ve realized that a number of tutors had to reduce hours due to COVID-related illness over the past year. We’d like to compensate for a limited amount of missed work for anyone in this situation. Please reach out if this applies to you.

Post-Session Comments

We sent out an email on Tuesday with our Post-Session Comments training and several of you have already completed it! Here are a few examples of tutors adapting to the new comment structure:

Engaged – It was an answer checking session on a compound interest problem, which the student had solved correctly 

Not engaged – The student came in with the “domain and range of a relation” problem. The student was not familiar with the definitions of domain and range; the student spent significant time away from the app and responded minimally. The student left before we solved the given problem 

Exceptionally engaged – Sophie had a problem about systems of equations and getting equations of the lines. The student initially struggled with the points needed to get the equation of the line but was able to understand the concept. They were able to solve the problem completely and correctly.

Here’s a quick link to the slides for future reference!

Student Feedback Award

Congratulations to Sarada Bokam for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Sarada’s exceptional student feedback comments include:

  • “It clicked in my mind thank you for helping”
  • “He took his time and asked me to come back because I was too tired.”
  • “Very nice and well to my pace. A very good tutor. 5 stars out of 5”
  • “He did a great job providing explanations to me when I was confused about theconcept presented. He was a pleasure to work with and I would definitely have him as my tutor in the future when I need help with Math.”

Way to go Sarada!

Tutor Appreciation, Guidelines for Tutor Spotlight, and Student Feedback Award

Tutor Appreciation

It has been a crazy year! We hope that you and your families are staying safe and healthy as the pandemic continues. During this time of uncertainty, we are thankful for each of you! 

With so much schooling done remotely, students need us more than ever. For most students, online instruction is much more difficult, especially in math. Not only have you helped these struggling students, but you have also helped to take some pressure off of their teachers and school administrators! 

Next week is Teacher Appreciation Week and to help you celebrate, we created a video for you. Thank you for everything you do!

Guidelines for Tutor Spotlight

We have not been receiving many submissions for the Tutor Spotlight. In fact, last time, we had 0 submissions. Javier asked a great question the other day about guidelines for submitting a session for the Tutor Spotlight, which made us realize that perhaps that’s why we’re not getting many submissions. 

We are looking for sessions where:

  • The student has a positive experience marked by the student
    • Being very willing to do the work
    • Leaving a positive rating
    • Being positive in the session
  • You do a solid job on implementing UPSCR

In the submission, we want to see a summary of what made your session successful. This could be highlighting a specific moment, like if you found the perfect explanation for the student. Or it could be the session as a whole because sometimes there isn’t just 1 stand-out moment. Thank you for bringing this to our attention to ensure we are constantly striving to improve.

Next week, we will pick our next tutor spotlight. Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! Reminder that there is a $25 reward for being featured!

Student Feedback Award

Congratulations to Pralhad Mohan Shinde for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Pralhad’s exceptional student feedback comments include:

  • “That was awesome, thank you so much!”
  • “He was super patient and very good at explaining things.”
  • “he worked really fast and was on my pace”
  • “Very Great Teaching/Understanding.”
  • “This was my first time using yup and he made me feel really comfortable”
  • “Thank you for helping me get through the problems and giving examples for more clarification!!”
  • “Thank you! You helped me to solve this problem, and I actually understand!”

Way to go Pralhad!

Student Feedback Award and Tutor Spotlight

Student Feedback Award

Congratulations to Madhumathi Raman for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Madhumathi’s exceptional student feedback comments include:

  • “She took her time with me. I would love to have her again. She made sure that I understood both ways that the problem had. She gave me examples and she explained to me.”
  • “She’s amazing and patient but best part of interactions are how she always ends it with have a fabulous night/day. Honestly so nice of her to do that”
  • “Thank you so much for your help! I liked that you asked me the after lesson help questions differently from the regular format and even offering an extension explanation. The concepts are much clearer to me now. Your patience and thorough explanations were great, hope to work with you again :)”
  • “Thank you Ms. Raman! I really appreciate you and how you let me figure out most of the work without making me feel lost.”

Way to go Madhumathi! 

Tutor Spotlight

Congratulations to our tutor spotlight: Bryan Rock! We were able to share this session with the whole team on Wednesday.

The student didn’t know how to check their problem and Bryan looked up a cool way to check differential equations!

After Bryan shared that he had just found this way to check, the student said, “Yeah! It does work nicely! Let me try to check it with my next one”

The way in which Bryan went above and beyond for this session was clearly appreciated in the student’s reflection on what he learned, “I think for the diffeq, using desmos to check is very helpful. I didn’t realize those slope fields on desmos can do that” and before he left the session, “Thank you for being so great! Cya”

In two weeks, we will pick our next tutor spotlight. Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! Reminder that there is a $25 reward for being featured!

Tutor Survey, Tutor Spotlight, and Student Feedback Award

Tutor Survey

A primary goal for Yup is to increase student session volume. This way, our business will grow and we can assign you more scheduled hours. To encourage students to have more sessions, we offer these incentives.

We realize our incentives are imperfect:

  • Students try cheating the system by checking answers to problems over many sessions
  • Students stay away for long periods of time to increase session time

Thus, we’re aiming to revamp our incentives using the student engagement scores you assign to every session! Please fill out this survey by Friday, March 12 to provide your input on our next iteration on student session incentives. Thank you!

Tutor Spotlight

Congratulations to our tutor spotlight: Partha Sarathi Reddy Kamireddy! We were able to share this session with the whole team on Wednesday.

In the session, the student had some trouble understanding what the slope was.

After Partha taught the student that the slope was just -1, the student was not only able to complete a similar problem independently, but was also able to summarize his revised understanding. He even took it a step further to say, “how do negative and positive slopes tend to go? do positive slopes angle more upward to the right a d negative downward to the right?” This is amazing learning!

Next week, we will pick our next tutor spotlight. Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! Reminder that there is a $25 reward for being featured!

Student Feedback Award

Congratulations to Roy Alexander for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Roy’s exceptional student feedback comments:

  • “Thank you Mr. Alexander !! You were very clear and definitely helped me understand a topic I didn’t know much about. Thank you for being patient and not making me feel dumb either haha. Thanks again!!”
  • “Made sure after every step that I knew what I was doing and he was very patient and just overall a great tutor”
  • “Thank you so much for your assistance. He helped even when his shift was over! :)”
  • “He helped me with converting my days & time ((: It was concise and well explained. He walked me through it. Thankful for his tutor session and now I need to be more cautious with my context clues haha! I hope he has a great rest of his night (:”

Way to go Roy!