We’ve seen a lot of great feedback about how we can best use Slack as a company, and we’re excited to announce a few major updates based on your feedback!
SLACK CHANNEL REORGANIZATION
We’ll be renaming and repurposing a number of Slack channels to make conversing clearer. Please see the first edition of Yup Tutor Slack Guidelines! You’ll find a list of renamed channels, an explanation of where to post what, and best practice recommendations.
INTRODUCING: EMERGENCY RESPONSE TUTOR PROGRAM
We’re proud to announce a new trial program: Emergency Response Tutors.
- Emergency Response Tutors (ERTs) have the option to jump online during high wait periods (announced by automated alerts) and take extra sessions
- Any tutor may voluntarily choose to be an ERT
- For any time spent in-session but out-of-shift during high wait periods, ERTs will be compensated at 2x hourly rate
- Please note that out-of-session time will not be compensated; as sessions will be allocated first-come first-served, we recommend coming online to help only if you’re already available – typical high wait periods only last 5-10 minutes
- Join the Emergency Response Tutors Slack Channel
Because this is a trial, the parameters of this program may change. We’ll be testing its effectiveness over the next few weeks by measuring how many drops it prevents and also your satisfaction with the program. Please see this slide in the Tutor Policies deck for more detail and let us know of any questions!
STUDENT FEEDBACK UPDATES
We are introducing a form to systematize your feedback on students. This form should be a primary feedback mechanism so we can track student performance, but we also encourage you to continue to use the Student Feedback Slack Channel to offer helpful advice to other tutors.
In turn, Yup Tutor Operations will commit to consistent reports on the most common issues and students that are brought up. Additionally, we’re already working on product specs directly related to your feedback:
- Internal student profiles that allow tutors to review comments from other tutors on best practice teaching styles for each student
- Students’ can select preferred learning styles (e.g., more whiteboard, faster teaching, check in often) and these are shown to tutors
Thanks and happy tutoring all!