Tutor Spotlight

Congratulations to our tutor spotlight: Madhumathi Raman! We were able to share this session with the whole team on Wednesday.

In the session, the student initially did an awesome job sharing what she knew about the problem, which revealed a misconception regarding how to do the problem.

Madhumathi corrected the misconception and then 3 minutes later, the student had solved her problem correctly as well as a similar problem independently! The student said, “Your feedback and questions really helped me :))” in the session.

In two weeks, we will pick our next tutor spotlight. Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! Reminder that there is a $25 reward for being featured!

Tutor Spotlight and December Outstanding Student Feedback Award

Tutor Spotlight 

Congratulations to our first tutor spotlight: Bryan Rock! We were able to share this session with the whole team on Wednesday, where the student was having a difficult time checking the inverse of a function graphically. Fortunately, Bryan was able to adapt his explanation, relating to the line of reflection to folding a napkin and the student got it from there! 

In two weeks, we will pick our next tutor spotlight so please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students!

Student Feedback Award

Congratulations to Bharathi Vavilakolanu for earning the Outstanding Student Feedback Award! 

This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Bharathi’s exceptional student feedback comments include:

  • “Ms. Vavilakolanu was the best! She was patient, kind and very helpful. I wish she was my regular school teacher. She explained everything in a way I could understand!”
  • “Always amazing!”
  • “Very motivational!”
  • “I’ve struggled with factoring all year and now I understand after just one hour; you’re working wonders!”
  • “It’s always fun working with you! :)”

Way to go Bharathi!

Tutor Spotlight, Image Library, and Tutor Satisfaction Survey

Tutor Spotlight Nomination

Since rolling out our new Tutor Spotlight Nomination program, we’ve only received 1 nomination. We know you have awesome interactions with students every day and we want to recognize you for them, so please nominate yourself!

Image Library

A huge thank you to Madhumathi Raman who built out an image library for us! This is a Google Drive folder and we hope you get a lot of use from it! If you see something we’re missing, please send Sharon an image of what you’d like to add in and she can do that for you.

Tutor Satisfaction Survey

Thanks for completing our Tutor Satisfaction Survey! Here are the results:

~50% of tutors are satisfied with Yup overall. ~65% say tutoring and scheduling are going well, but only ~50% are pleased with compensation and grading.

What this means to us:

We want to always ensure we’re providing the best tutoring experience possible. Your actionable feedback is important to us, and we’ve done our best to make important changes tutors have requested – such as introducing N/As to grading.

Things we can change:

Please continue to submit important product features. Let us know if you experience bugs. And we hope the number of available hours will go up in the Spring with increased pilot usage and demand!

Things we cannot or do not intend to change:

Scheduling: We will continue to schedule hours based on demand, so while we anticipate increased usage, hours will always depend on what usage we actually see.

Compensation: We continue to benchmark hourly rates to other tutoring companies, and we believe we offer a strong value proposition. In particular, our scheduled hours and our pay for out of session but in shift time are uncommon in the industry. We also feel that TGP allows higher performing tutors to earn more in a fair and accessible manner. If you do not believe this is true, please send through data from other sites so that we can consider alternatives!

Grading: We have made changes to UPSCR grading to ensure fairness. However, we do not intend to change grading further. This includes keeping our student ratings system the same as today. We believe our current system focuses on student learning in an important way, while also ensuring students have a voice in our platform. If you notice themes in incorrect grading, please let Sharon know so that she can put your session in the next TQM feedback test. This is how we ensure all TQMs are aligned in their grading.

Thank you and as always please email any questions to tutor.support@yup.com!

Post-Session Comments and Tutor Spotlight

Post-Session Comments

Teachers can now directly see your post-session comments about students!

Thank you for continuing to write comments that accurately depict student engagement levels in your sessions. And we appreciate you ensuring your comments are fair and polite since teachers will see them as they are written!

Here is an awesome comment that has every element we look for: the engagement score, the student’s strength and area for growth, and a recommendation for how the student can improve their sessions with rationale justifying the importance of doing so. 

“5 – The student solved the problem independently, and we worked on an extension problem. They struggled a bit on the extension problem, and when I asked to solve a similar problem, they said they have to go. I recommend that they solve similar problems to understand the concepts in more depth.” 

Tutor Spotlight

We are introducing a new program called the Tutor Spotlight!

Every two weeks, Sharon will pick a tutor to highlight during our weekly Yup HQ Team meeting. We’d love for everyone to have a chance to be highlighted in these meetings so please nominate yourself by telling us about your best student interaction in the past couple weeks! 

Best interaction can be anything – it’s up to you! Maybe you sent a great image, or an effective explanation, or you said something to a discouraged student that helped them get through the rest of the session. Maybe the student says something super nice to you!

Every two weeks, Sharon will review submissions and pick one to highlight. The winner will be highlighted in our meeting and in the newsfeed and will receive a $25 bonus!

November Outstanding Student Feedback Award and Tutor Satisfaction Survey

Student Feedback Award

Congratulations to Sarada Bokam for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Sarada’s exceptional student feedback comments include:

  • “Thank you for your help today! You cleared up a lot of my problems and I feel more confident solving these kinds of problems. You’re awesome! I hope you have a great day.”
  • “You helped a lot even though I sort of had an idea but you pushed my thinking into real life problems”
  • “Thanks so much! you really helped me understand the material sorry i had to leave early”
  • “Great tutor who was very positive and rewarding!”

Way to go Sarada

Tutor Satisfaction Survey

We’d love to understand more about how to make your experience at Yup better! This includes prioritizing areas you feel are the most important.

Please answer our End of 2020 Tutor Survey to help guide our thoughts and actions!

We’ve limited the survey to less than 10 questions and it should take no more than 10 minutes. Please fill out by Friday, December 11. Thank you for your responses!