Post-Session Screen Update, Tutor Spotlight Award, and Reminders

Hi, everyone,

We hope your week is off to a great start!

In reviewing the tutor spotlight award submissions, it was such a pleasure to read through sessions where students were delighting in their learning and you were the guides facilitating their independent problem-solving! Please read through this post for an important feature announcement, the tutor spotlight award recipient, and some reminders.

Post-Session Screen

On Friday, we will deploy a significant update to the post-session screen. We want to provide the most actionable information possible for teachers about what was covered in a session.  The way we currently collect and display information about each session requires a significant amount of:

  • writing on the tutor’s part 
  • reading for the teacher to be able to digest what occurred in each session. 

 

Having written comments also does not provide us the opportunity to display helpful data and trends for teachers in their dashboards. 

So, to streamline this process for the tutors and to increase the actionable data for the teacher we are excited to release a significant update to the post-session screen. Check out what the post-session screen will look like!

The post-session screen will now consist of three main elements:

  1. Topic Covered – sourced from the Yup Learning Objectives
  2. Mastery – select from the scale outlined below for each of the Topics Covered
  3. Engagement – select an engagement that best describes the student’s participation in the session.

For each topic covered, you will assign a mastery level. The four different levels are outlined below along with descriptions and examples.

Please review the Post-Session Comments information deck to learn more about the different components of the new, simplified Post-Session screen.  

With this update, the expected amount of time that you will spend on the post-session screen will be 45 seconds.

 

Tutor Spotlight

Congratulations to our tutor spotlight: Jose Pinzon! Jose submitted an outstanding session he had with a student where they worked together on simplifying expressions using log rules. Jose commented that “this was a long session with Grace, however I really liked the interactions that we had on both sides. What really helped was that Grace was extremely well organized and seemed to really care about understanding the topic, this made the teaching experience not only great, but it also motivated me to make the session fun for her. I posted the end of the session because seeing that not only she understood, but actually enjoyed the long session showed me why I like being a tutor, seeing students reach a level of understanding where they go “Math is beautiful and amazing” We couldn’t agree with you more, Jose. Thank you for sharing!

Metrics that Matter

We are now posting the averages for the Metrics that Matter for each TGP level in our newsfeed posts. These averages are calculated based on the current standing of metrics according to the Tutor Ranking System rather than the calculation of averages of tutors at their current level.  Hopefully, this will give you real-time context to understand your individual performance.

Reminders

Reminder to Set-up Veem, Metrics that Matter, and Reminders

Hi, everyone,

We hope you had a great week!

There were a couple of bugs that interfered with accepting sessions and ending shifts. If there is an issue ending your shift, please do the following:

  1. Submit a bug report
  2. Close your browser (so you are no longer able to be matched with sessions)

During the manual review of timesheets, we will adjust your end shift time to match what it should have been without the technical issue. Thank you as always for your patience as the engineers work through technical issues and deploy solutions.

Reminder to Set-up Veem

If you have not already done so please complete your Veem account set up. We will be sending reminders via email from support@prenda.co to remind those of you who have not completed your setup to do so as soon as possible. It is critical that you complete your account setup ASAP so that you are able to receive payment for work completed in March.

Metrics that Matter

We are now posting the averages for the Metrics that Matter for each TGP level in our newsfeed posts. Hopefully this will give you real time context to understand your individual performance.

Reminders

Reminder to Set-up Veem, Scheduling Update, Inappropriate Student Behavior, and Reminders

Hi, everyone,

We hope you had a wonderful week!

Reviewing sessions this week, we saw a tremendous amount of productive struggle. We appreciate the work that you do to engage students who do not necessarily know how to best receive the support that they need. Your patience and kindness are profound and truly important in building procedural confidence in our young learners. Thank you for all that you do! Please read through the remainder of this post for some helpful information and updates.

Reminder to Set Up Your Veem Account

If you have not already done so, please be sure to complete your Veem account setup. You must complete your account setup by Friday, March 24 to ensure prompt payment in April for work completed in March. If you have Veem-specific questions, please reach out to support@prenda.co or to Veem’s excellent customer support team.

Scheduling

Thank you for your feedback on the shift length scheduling change. Based on tutor input, we decided to change our standard shift length to 2 hours. There are a few 1-hour blocks remaining on the schedule. We will monitor how this change impacts all of our functional systems. Thanks again for your feedback!

Inappropriate Student Behavior

When working with young learners, situations arise where the student makes a poor choice and behaves inappropriately. Working in partnership with parents and teachers, we like to let them know about the behavior. If a student repeatedly inappropriately uses the Yup learning tool, they will have their account suspended and potentially blocked.

We rely on you to let us know about these situations. Please complete this form whenever you encounter inappropriate student behavior. A link to this form will permanently live on the right-hand side of the Newsfeed posts.
Thank you so much for completing the form and working to ensure that all sessions are productive!

Metrics that Matter

We will now be posted the averages for the Metrics that Matter for each TGP level in our newsfeed posts. Hopefully, this will give you real-time context to understand your individual performance.

Reminders

Introducing Veem, a Scheduling Question, and Reminders

Hi, everyone!

We hope you had a nice week. 

Again, we would like to thank you for your patience with the delayed messages bug. When we conduct the manual review of sessions at the end of the cycle, we will pay particular attention to sessions during this time period to ensure that any negative ratings associated with bug(s) are removed. Thank you for your understanding as the engineers worked to fix the issue. 

Please read through the remainder of this post for an introduction to our new payment system, a scheduling question, and important reminders.

Veem

We are excited to announce that we are transitioning our payment system to Veem. Veem will replace payments sent via PayPal or Bank Deposits. We selected Veem in order to improve the payment experience for all tutors. With Veem you will be able to:

  • Manage your own bank account and withdrawal preferences (in our current system, you have to reach out to our support team to update or change any of your information)
  • Receive funds in your local currency at a beneficial exchange rate without additional fees

You will receive your payment for work completed in March via Veem. To do so, we must set you up with your Veem account! On Monday, March 13 you will receive an invitation to join the Veem network and set up your account. When you receive this email, you will need to:

  1. Accept the invite to the Veem network
  2. Add your banking information to your profile
  3. Complete your Individual Account Setup (during this process you will need to produce proof of identity through either a bank statement or national identification of the Veem account holder)

 

Veem has a super helpful customer care team that will be able to assist you with any personal questions that you may have. We request that you complete your account setup by Friday, March 24 to ensure no delays in payment. Thank you for your time in completing this important task and we look forward to simplifying how you manage your payments from Yup powered by Prenda!

Scheduling Question

As we continue to optimize our scheduling we are considering moving from 1-hour to 2-hour shifts. The benefits of this would be:

  • Reduce gaps in tutor schedules. Right now tutors will often be scheduled intermittently. For example, from 8-9 a.m. then from 10-11 a.m. Scheduling in 2-hour blocks would ensure that the tutor was scheduled from 8-10 a.m.
  • Reduce the need for tutors to stay for 30-minutes beyond their scheduled time. If scheduled in at least a two hour block, there would be fewer instances where the tutor would need to stay beyond what they were scheduled for and had planned for.
  • Reduce dropped sessions. A lot of our dropped sessions happen at the very beginning and at the end of each hour because tutors are coming in and out of shift.

We would like to know your thoughts on this potential change. Please complete this one-question survey to let us know what you think!

Reminders

Bugs, Outstanding Student Award, and Reminders

Hi, everyone!

We hope you have had a great week! There were two significant bugs this week that interrupted both your and the student’s experience. The two issues were:

  1. Students using iOS were not able to send or receive messages quickly or at all
  2. Tutors were not able to start or end shifts on Thursday evening

Both of these issues have been addressed by our engineers. We wanted to thank you for your patience as the team addressed these critical issues! Any interruptions in shifts and student feedback directly linked to these two issues will be addressed internally. Please read through the remainder of this month’s Outstanding Student Feedback Award and some important reminders.

 

Outstanding Student Feedback Award

Congratulations to Shernice Kramer for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks and demonstrate excellent overall performance. 

Some of Shernice’s exceptional student feedback comments include:

  • Helped me understand well.
  • She helped me a whole lot. She was patient and explained everything in a way i understood. Thank you Ms. Kramer!    
  • She’s the best I love her❤ 
  • So far definitely one of my favorites. She was so patient and kind. I wish I got her every time. 
  • Great teacher it was easy figuring the problem out with their help 
  • Loved it! super helpful! helped me understand the concepts way better!
  • She was the best and she made everything so clear thank you Ms.kramer   
  •  I love her so much shes so much fun and shes very kind
  •  I have gotten her 4 times and she Is by far my favorite tutor on yup!
  •  Awesome person very nice love working with her every time! 

 

Way to go, Shernice!

Reminders