TUTOR DASHBOARD BUGS
As the Engineering team works towards making the newest version of the Tutor Dashboard bug-free, we want to extend a huge thank you for your patience and understanding during this process. A special thank you to everyone who has been following the Bug Reporting instructions to take screenshots of bugs with the Dev. Console and sending them our way!
Here are some tips for avoiding some common Whiteboard bugs:
- Problem 1: The “Send” button is missing
- Solution: The send button will appear as soon as you start using the whiteboard. To send an image without editing it, make an inconspicuous marking to activate the send button.
- Problem 2: Whiteboard error message: “Error loading the image. Reason Failed to fetch”
- Solution: The following instructions will allow you to use the whiteboard when you see the above message until we issue a fix:
- Problem 3: The line tool is behaving erratically
- Solution: After using the line tool to draw a line, right-click to commit the line to the board OR continue to draw connected lines.
- NEW FEATURE TIP: Click on the triangle tool and enter a number “n” in the provided box to drag out a polygon with “n” sides. (Try it now in the Whiteboard Practice Link!)
ENCOURAGING LANGUAGE REMINDER
Quick reminder for Standard 3.3: Please ensure you are always using encouraging language when interacting with students! We realize this may be a challenge when the student isn’t succeeding, but this is the most important time to praise the student’s efforts in order to keep them motivated.
Here are some phrases that are better than a simple “Not quite.”:
- When the student gets something completely wrong:
- “Good effort, Mike, but not quite! Let’s take a look at this step together.”
- “Nice try, but not quite! Don’t worry, we will get there in no time 🙂 ”
- When the student is wrong, but not far off:
- “I see where you are going with this! Let’s talk about this step a bit more.”
- “Very close, Mike 🙂 Let’s build off that idea!”
- “Nice effort! Let’s make a few minor fixes here.”
See the Yup Teaching Standards or the Tutoring Template slides on Standard 3.3 for more tips!
SCIENCE UPDATE
As some of you may be aware, in July we made the decision to stop offering assistance with Chemistry and Physics subjects. This change will allow us to focus all our energy on offering top-notch math homework help, which the overwhelming majority of users are coming to us for. We hope to bring back these subjects in future, however we do not currently have a concrete plan to do so.
Let us know what questions you have!
— Team Yup
Starting immediately, we will begin transitioning from HipChat to Slack, a team messaging service that recently purchased HipChat’s parent company. The Yup HQ team has been using the Slack platform for several years now and we think you will be pleased with the upgrade!
Starting tomorrow, Monday August 20th, we will begin transitioning towards normal operations in preparation for the new school year. All tutors should have received their new schedules, but if you have issues with your assigned shifts or did not receive an email, please let us know ASAP.
