New Whiteboard Feature: Concept Cards

WHITEBOARD LIBRARY EXPANSION

Today (Wednesday, Nov. 7th), we will be adding new resources to the image library that we hope will take using the whiteboard to the next level! The engineering team will be expanding the image bank to include Concept Cards covering dozens of  concepts from the FOIL Method to the Quotient Rule.

These explanation cards can be used just as you would a normal image from the whiteboard library – use the search function to find the relevant card, click (no need to drag!) to add it to the whiteboard, then drag to resize. Here are a few tips for getting the most out of this feature:

  • Be mindful of the appropriateness of the image for the student you are working with. For example, if a student is lost or frustrated, sending a lot of new information at once would not be the best way to adapt to the student’s situation
  • Depending on the student’s level, it may be necessary to talk the student through the information on the card or annotate the card itself to help facilitate their understanding
  • Check with the student after sending to make sure the concept card makes sense to them, or to see if they have any questions about the information you shared
    Click to Expand Concept Card

    Click to Expand Concept Card

NOVEMBER SURVEY REMINDER

If you haven’t already done so, please take a moment to complete the November Tutor Satisfaction Survey! This month’s survey is focusing on bugs, so your feedback will be very helpful for helping us diagnose some of the Tutor Dashboard issues we’ve been seeing.

> > November Tutor Satisfaction Survey < <

Happy Tutoring!

— Team Yup

Company Report + Satisfaction Survey

YUP COMPANY REPORT

Recently we’ve had a number of tutors express interest in learning more about Yup’s growth and evolution as a company. To ensure the whole tutor team is kept in the know with the business side of Yup, along with our broader vision and values, we put together the following company report just for the tutor team:


 

TUTOR SATISFACTION SURVEY

Results from October Survey

Thank you to everyone who participated in last month’s survey! Here are the tutor response averages from our key survey questions:

While the Operations Team is proud of our overall positive community feedback, we do recognize there are areas for growth and strive to continue improving. Your valuable feedback is the key to that growth!

November Survey

This month’s survey will ask for thoughts on tutor dashboard bugs. How often are you experiencing bugs? Where are you encountering bugs most frequently? Take the survey to let us know:

 

> > November Tutor Satisfaction Survey < <

 

Have a great week!

— Team Yup

New: Yup Tutor Expectations + Reminders

QUICK REMINDERS

If you haven’t already done so, please take the October Tutor Satisfaction Survey and the Tutor Bio Questionnaire before the end of the week. (See our previous post for more information about Tutor Bios.)

NEW POLICY FORMAT: TUTOR EXPECTATIONS

Starting next Monday, October 15th, we will be putting an updated policy overview into effect: Yup Tutor Expectations. These guidelines aim to shift focus away from negative behaviors tutors should avoid and towards ideal, positive tutor behaviors. We will still be assessing your performance in the areas mentioned, however with less rigidity, instead focusing on a tutor’s overall ability to meet Yup expectations.

We hope this change will convey the good faith we have in tutors to use their best judgement when making professional decisions. However, it is important to note that an inability to meet the expectations set forth in this document may place your contract at risk.

Yup Tutor Expectations will go into effect Monday, October 15th.

Please let us know what questions you have about this update and have a wonderful weekend!

— Team Yup

Dashboard Bug Update + Tutor Biographies

⚠ URGENT: TUTOR DASHBOARD TIP ⚠

If you are waiting for an incoming request during a shift, it is extremely vital that you are waiting on the ‘Live Sessions’ page at yup.com/tutor_dashboard/waiting_room rather than the ‘Dashboard’ page yup.com/tutor_dashboard/.

Select “Live Sessions” from the drop down menu to ensure you can receiving incoming requests.

Waiting on the Dashboard page during a shift means you may not receive incoming session notifications. It also means you will have to navigate back to the Live Sessions page after receiving the notification in order to see the Claim button.

Stay on the Live Sessions page during your entire shift to avoid passing sessions.

While we do encourage you to frequently check your workbook and completed sessions on the Dashboard page, until a fix for this is released in the coming days it is important to stay on the Live Sessions page throughout the duration of your shift. Note that your workbook is accessible from link at the top of the Dashboard page.



TUTOR BIOGRAPHY QUESTIONNAIRE

We are currently working on a new feature that will help tutors and students build rapport throughout their sessions. After interviewing in-person tutors, we found that they often share fun information about themselves to create a connection with a student. Our new tutor bios with fun personal facts will allow students to learn more about you, creating a more comfortable learning environment.

Please complete the following questionnaire by Sunday, October 14th – this should take no more than 5 minutes. (If you are unable to do so, we will create biography answers for you 🙂.)

UPDATE YOUR TUTOR BIO    

Happy tutoring!

— Team Yup

Updates: Symbol Feature + Tutor Surveys

NEW: INSERT MATH SYMBOLS FEATURE

If you haven’t already done so, please be sure to try our newest Tutor Dashboard feature which allows you to insert commonly-used math symbols into your chat messages with a few simple clicks. Continue reading to find out more about how your responses to the September Tutor Satisfaction Survey inspired this Tutor Dashboard addition.

TUTOR SATISFACTION SURVEY 

Thank you to everyone who participated in last month’s Tutor Satisfaction Survey – we’re excited to report that we had even better community participation this time around. Let’s keep it up!

In last month’s survey, we asked you which improvement you would find most helpful. The winner by a fair margin was the ability to enter math symbols directly into chat:

Use the link below to launch this month’s survey:

OCTOBER TUTOR SATISFACTION SURVEY

This month’s survey will ask for thoughts on the canned responses feature. Do you find specific types of canned response more useful than others? Do you have ideas for new canned responses that the whole community could benefit from? Take the survey to let us know.

Happy tutoring!

— Team Yup