Practice Dashboard + Internet Connectivity

NEW: PRACTICE SESSION DASHBOARD

Introducing the Practice Session dashboard! The Engineering team created this invaluable training tool for both new and veteran tutors alike – a mock tutor dashboard that allows you to interact with all the features of a real session chatroom, but with a training “bot” rather than a student.

The Practice Session dashboard can be accessed from the dashboard menu at your convenience (see image) or by going to yup.com/tutor_dashboard/chat_practice. The bot will then guide you through various exercises that show off all that the dashboard has to offer. Practice your whiteboard skills, check out the content card library, or simply make yourself more comfortable using the Yup platform to teach!


INTERNET CONNECTIVITY POLICY + SURVEY

Another recent feature Engineering has developed for Tutor Operations is a system allowing us to monitor the quality of tutors’ network connections while in a shift. Now that this feature is up and running, we are concerned to see that many Yup tutors do not have sufficient bandwidth to reliably connect to the Tutor Dashboard, often leading to session issues, high pass rates for tutors and high drop rates for students.

It should go without saying that having a reliable internet connection is fundamental to working for Yup. In the coming weeks, we will be rolling out a new policy surrounding internet quality – this will likely involve bonus incentives for tutors who improve their poor speed, along with negative consequences for those who fail to do so.

If your internet speed is not consistently at or above 5 – 10 mbps, we strongly recommend that you reach out to your internet service provider ASAP to upgrade your network plan, or explore other options for internet connection.

In order to give us a better understanding of any internet or Tutor Dashboard issues you may be facing, we ask that you complete the following mandatory survey before Wednesday, January 16th.


> > INTERNET SURVEY < <

 

Thank you for your participation – have a great week, all!

— Team Yup

 

Features Survey + Outstanding Feedback

NEW FEATURES SURVEY

Recently, we released two significant features that enhance they way tutors interact with students in-session. The following survey will give you the chance to share your thoughts and feedback on both the new Achievements feature, which was released last week, and the Concept Cards whiteboard enhancement which was released earlier this month.

Now that you all have had the chance to try these features out, we would love to hear your thoughts based on your first-hand experiences with the features. Your feedback is extremely valuable and will be shared with the product and engineering teams to make sure we are improving and evolving these features as needed!



NOVEMBER OUTSTANDING STUDENT FEEDBACK

Congratulations to Kathleen Kasper for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Kathleen’s exceptional student feedback comments include:

  • “You helped me so much today, and I’m beyond grateful for it. I came in not knowing any concepts, and now I know so many… Your humor, teaching style, and elaborations are some things I definitely enjoyed in our session. Thanks again for all your time and guidance :)”
  • “Thank you for helping me with this problem you helped me realize that the big problems aren’t always as hard as they seem Thanks!”
  • “I liked how fast the tutoring went by. I would love it if I were paired with you again.”
  • “Thank you for helping me with this problem you helped me realize that the big problems aren’t always as hard as they seem Thanks!”


Way to go
Kathleen!


Have a great weekend, tutors!

— Team Yup

New Whiteboard Feature: Concept Cards

WHITEBOARD LIBRARY EXPANSION

Today (Wednesday, Nov. 7th), we will be adding new resources to the image library that we hope will take using the whiteboard to the next level! The engineering team will be expanding the image bank to include Concept Cards covering dozens of  concepts from the FOIL Method to the Quotient Rule.

These explanation cards can be used just as you would a normal image from the whiteboard library – use the search function to find the relevant card, click (no need to drag!) to add it to the whiteboard, then drag to resize. Here are a few tips for getting the most out of this feature:

  • Be mindful of the appropriateness of the image for the student you are working with. For example, if a student is lost or frustrated, sending a lot of new information at once would not be the best way to adapt to the student’s situation
  • Depending on the student’s level, it may be necessary to talk the student through the information on the card or annotate the card itself to help facilitate their understanding
  • Check with the student after sending to make sure the concept card makes sense to them, or to see if they have any questions about the information you shared
    Click to Expand Concept Card

    Click to Expand Concept Card

NOVEMBER SURVEY REMINDER

If you haven’t already done so, please take a moment to complete the November Tutor Satisfaction Survey! This month’s survey is focusing on bugs, so your feedback will be very helpful for helping us diagnose some of the Tutor Dashboard issues we’ve been seeing.

> > November Tutor Satisfaction Survey < <

Happy Tutoring!

— Team Yup

Company Report + Satisfaction Survey

YUP COMPANY REPORT

Recently we’ve had a number of tutors express interest in learning more about Yup’s growth and evolution as a company. To ensure the whole tutor team is kept in the know with the business side of Yup, along with our broader vision and values, we put together the following company report just for the tutor team:


 

TUTOR SATISFACTION SURVEY

Results from October Survey

Thank you to everyone who participated in last month’s survey! Here are the tutor response averages from our key survey questions:

While the Operations Team is proud of our overall positive community feedback, we do recognize there are areas for growth and strive to continue improving. Your valuable feedback is the key to that growth!

November Survey

This month’s survey will ask for thoughts on tutor dashboard bugs. How often are you experiencing bugs? Where are you encountering bugs most frequently? Take the survey to let us know:

 

> > November Tutor Satisfaction Survey < <

 

Have a great week!

— Team Yup

New: Yup Tutor Expectations + Reminders

QUICK REMINDERS

If you haven’t already done so, please take the October Tutor Satisfaction Survey and the Tutor Bio Questionnaire before the end of the week. (See our previous post for more information about Tutor Bios.)

NEW POLICY FORMAT: TUTOR EXPECTATIONS

Starting next Monday, October 15th, we will be putting an updated policy overview into effect: Yup Tutor Expectations. These guidelines aim to shift focus away from negative behaviors tutors should avoid and towards ideal, positive tutor behaviors. We will still be assessing your performance in the areas mentioned, however with less rigidity, instead focusing on a tutor’s overall ability to meet Yup expectations.

We hope this change will convey the good faith we have in tutors to use their best judgement when making professional decisions. However, it is important to note that an inability to meet the expectations set forth in this document may place your contract at risk.

Yup Tutor Expectations will go into effect Monday, October 15th.

Please let us know what questions you have about this update and have a wonderful weekend!

— Team Yup