Autumn Schedules + Satisfaction Survey

AUTUMN SCHEDULES STARTING

Starting tomorrow, Monday August 20th, we will begin transitioning towards normal operations in preparation for the new school year. All tutors should have received their new schedules, but if you have issues with your assigned shifts or did not receive an email, please let us know ASAP.

TUTOR SATISFACTION SURVEY

This week, we are launching the Yup Tutor Experience Survey (link below)! The goal is to give our tutor community the ability to simply and anonymously provide feedback to the Yup Team on a regular basis to let us know how we are doing and what is working (or not working).

Take the Tutor Satisfaction Survey

Survey Highlights:

  • Less than 1-2 minutes to complete
  • Free response for submitting longer ideas
  • New survey every 2-3 weeks

Thanks for your time! Your honest feedback helps us improve the Yup experience for both students and tutors.

— Team Yup

Gave Answer Update + Dispute Survey

GAVE ANSWER TAG – UPDATE
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Thank you all for being a part of our Gave Answer Tag Experiment and giving us great feedback!

Based on the results, we want to flag three updates to the Gave Answer Tag that aim to improve both the tutor and student experience:

New Gave Answer Scoring as of Monday, August 6:

  • The Gave Answer tag will no longer result in a score of 0
  • Instead, tutors will receive a “No” for standards 1.2 and 3.1

Infographic: Updated Guidelines for Pushing Information

Examples: Gave Answer Case Examples

  • Scenario #1
    The student is willing to participate, but discouraged by how long it’s taking for them to solve
  • Scenario #2
    The student has demonstrated the ability to complete a certain step earlier in the session
  • Scenario #3
    The student is checking answers that were reached before the session

Please let us know if you have any questions or feedback about the Gave Answer Tag by reaching out to tutor.support@yup.com.


NEW DISPUTE POLICY SURVEY

What are your thoughts on the recent dispute policy change? Fill out this brief survey to let us know!

Dispute Policy Survey

Happy tutoring!

— Team Yup

Tutor Contribution + Solution Goals

Tips for Building Warmth

Have you ever been marked down on Standard 3.3:  Encouraging Language or wondered how to create a learning environment that is more comfortable for the student? This is one of the trickier aspects of online tutoring – if it is an area you feel you can improve in, you are not alone!

Yup Tutor and TQM Helen Herring seems to have an innate ability to make students feel at ease during a session and has drawn upon this skill to compile Tips for Building Warmth to share with the team. These suggestions are all very simple to implement, but they come with a huge impact!

Tips for Building Warmth

Although there are quite a few ideas to consider, we would recommend reading through the list to see how many of these you already implement, then slowly starting to fold 2 or 3 of these suggestions at a time into your daily teaching. Once they become habits, start adding in more so that you, too, can master this skill.

Helen will be receiving a bonus for proactively writing this article – and you can too! If you have an idea for something that would benefit the tutor community, please let us know at tutor.support@yup.com. Maybe it is a skill you have like staying in-tune with the student’s perspective, or tricks you can share for an area in which other tutors struggle, like keeping the student involved. We hope that you will consider writing articles for us so we can bring tutor contributions back to newsfeed posts!

Create your own user feedback survey


Guiding Students with Solution Goals

When your student feels stuck, there are a few key factors like positive language that make a world of difference in whether they give up or persist. One of these factors, and one that we haven’t discussed much, is the student’s awareness of how the current step fits into the overall purpose of their problem.

If students don’t understand why your questions or explanations are necessary, then it’s common for them to become impatient or disengage from the learning process. Instead, give students a sense of direction and context throughout the session by making objectives clear all the way to the solution. This way, students will better understand how their own participation will bring them closer to the solution, and will feel more willing to participate.

The brief infographic below uses examples to illustrate the ideas above. Check it out before your next session!

Happy Tutoring!

— Team Yup

Discussion:

Tutor Survey – Ops Communication

How can communication between tutors and the Ops Team be improved? We want to know!

Create your own user feedback survey

— Team Yup

Left Abruptly + Review State Survey

‘Left Abruptly’ Tag Clarification

While you will typically see this tag applied to sessions in which the tutor ended a session unexpectedly mid-session, it may also be used to indicate that a tutor ended a session without following protocol.

For example, if a tutor ends a session by sending the inactivity message manually before 5 minutes have passed without a student response to their last question, this tag will be applied.* This policy helps ensure our students don’t feel neglected or rushed when working through a problem or when confirming their understanding of a solution.

Checking in with the student by asking questions like “How’s it going?” or “Are you doing okay?” will reset the automated 5-minute inactivity timer and make sure the student is given adequate time and support to complete work on their own. Questions like “Do you have any questions about this problem?” or “Is there anything else I can help you with?” should always be asked before concluding a session to make sure the student doesn’t require further assistance.

*Correction: This post initially mentioned another policy regarding waiting 2 minutes for a student response at the end of a session – this policy has since been removed and will not be considered for the ‘Left Abruptly’ tag.


Answer the questions below to help us continue to improve the Review State for both you and your students. Thanks for your participation!

   Create your own user feedback survey

— Team Yup