Updates: Bugs, Positive Language & Science

TUTOR DASHBOARD BUGS

As the Engineering team works towards making the newest version of the Tutor Dashboard bug-free, we want to extend a huge thank you for your patience and understanding during this process. A special thank you to everyone who has been following the Bug Reporting instructions to take screenshots of bugs with the Dev. Console and sending them our way!

Here are some tips for avoiding some common Whiteboard bugs:

  • Problem 1: The “Send” button is missing
    • Solution: The send button will appear as soon as you start using the whiteboard. To send an image without editing it, make an inconspicuous marking to activate the send button.
  • Problem 2: Whiteboard error message: “Error loading the image. Reason Failed to fetch”
    • Solution: The following instructions will allow you to use the whiteboard when you see the above message until we issue a fix:
  • Problem 3: The line tool is behaving erratically
    • Solution: After using the line tool to draw a line, right-click to commit the line to the board OR continue to draw connected lines.
  • NEW FEATURE TIP: Click on the triangle tool and enter a number “n” in the provided box to drag out a polygon with “n” sides. (Try it now in the Whiteboard Practice Link!)


ENCOURAGING LANGUAGE REMINDER

Quick reminder for Standard 3.3: Please ensure you are always using encouraging language when interacting with students! We realize this may be a challenge when the student isn’t succeeding, but this is the most important time to praise the student’s efforts in order to keep them motivated.

Here are some phrases that are better than a simple “Not quite.”:

  • When the student gets something completely wrong:
    • “Good effort, Mike, but not quite! Let’s take a look at this step together.”
    • “Nice try, but not quite! Don’t worry, we will get there in no time 🙂 ”
  • When the student is wrong, but not far off:
    • “I see where you are going with this! Let’s talk about this step a bit more.”
    • “Very close, Mike 🙂 Let’s build off that idea!”
    • “Nice effort! Let’s make a few minor fixes here.”

See the Yup Teaching Standards  or the Tutoring Template slides on Standard 3.3 for more tips!

SCIENCE UPDATE

As some of you may be aware, in July we made the decision to stop offering assistance with Chemistry and Physics subjects. This change will allow us to focus all our energy on offering top-notch math homework help, which the overwhelming majority of users are coming to us for. We hope to bring back these subjects in future, however we do not currently have a concrete plan to do so.

Let us know what questions you have!

— Team Yup

Gave Answer Update + Dispute Survey

GAVE ANSWER TAG – UPDATE
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Thank you all for being a part of our Gave Answer Tag Experiment and giving us great feedback!

Based on the results, we want to flag three updates to the Gave Answer Tag that aim to improve both the tutor and student experience:

New Gave Answer Scoring as of Monday, August 6:

  • The Gave Answer tag will no longer result in a score of 0
  • Instead, tutors will receive a “No” for standards 1.2 and 3.1

Infographic: Updated Guidelines for Pushing Information

Examples: Gave Answer Case Examples

  • Scenario #1
    The student is willing to participate, but discouraged by how long it’s taking for them to solve
  • Scenario #2
    The student has demonstrated the ability to complete a certain step earlier in the session
  • Scenario #3
    The student is checking answers that were reached before the session

Please let us know if you have any questions or feedback about the Gave Answer Tag by reaching out to tutor.support@yup.com.


NEW DISPUTE POLICY SURVEY

What are your thoughts on the recent dispute policy change? Fill out this brief survey to let us know!

Dispute Policy Survey

Happy tutoring!

— Team Yup

Paid Training Video: Tutor Fault Tags

A few weeks ago, our Training Coordinator, Sharon Matsuoka, reached out to you with a brief survey to help us understand where your confusions were surrounding Tutor Fault Tags.

We used this information to create a new PlayPosit training video that focuses on how these tags are assigned, as well as how they can be avoided.

Using the image link below, please log in to PlayPosit, watch the video, and answer the interactive quiz questions. Complete this assignment before July 20th to earn 30 minutes of compensation. We have no doubt that you will find this webinar-style video informative!

If you have not yet received your PlayPosit credentials or need help logging in, please email tutor.support@yup.com.

— Team Yup

May QA Drawing + CotW #8

UPDATE: The login change has been pushed back and will likely be happening early next week (Week of June 11th.) If you haven’t already reached out to tutor.support@yup.com and your phone number has changed since registering, please do so as soon as possible.


MAY QA DRAWING WINNER

Congratulations to our winner of the $250 QA Score bonus drawing for the month of May, Kevin Lloyd Esguerra!

Every month we will be drawing a winner at random to win this bonus prize – you can be entered up to 4 times per month for every week your composite score is greater than or equal to 9.0.


COMMENT OF THE WEEK #8

Comment of the Week? More like Comment of Year! Although the student forgot to tag the session with any positive tags, their comment makes it clear why this week, Carina Seah takes the prize!

The best tutor I have ever had. She really worked with me and explained the topic in many different ways in order for me to really understand. She also didn’t make me stressed about anything as she told me everything in the simplest way and she helped me learn so many different things in such a short amount of time. Thank you for the amazing help, not even my teacher would have explained it this good.”

Although this week’s session is a bit longer, we encourage you to read it and see how simply this tutor explained a trickier Chemistry concept!

Comment of the Week #8    

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Have a great weekend, tutors!

— Team Yup

 

MathEd in the News + CotW #5

SUGGESTED READ – MathEd in the News

The following article examines the evolution of mathematics education in American classrooms and curriculum as emphasis has shifted away from memorizing facts and towards understanding underlying concepts and processes:

“This is where successful math education starts; with adults who know what questions to ask and who have the skills to help children discover their own solutions.”


Read more: 
“This is why it’s so hard to help with your kid’s math homework” (Jessica Lahey, Washington Post)


COMMENT OF THE WEEK #5

Congratulations to Comment of the Week winner, Steve Park! For this session, 4 out of 5 positive feedback tags were applied by the student, who left the following comment:

“Thanks for helping me study for my test tomorrow. I feel a lot more confident :)”

Please read through the session and annotations to see why this session helped the student feel better about finding the vertex.

Comment of the Week #5      


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