Earlier this year, we introduced a flowchart-style infographic to guide tutors through the Gap Clarification Phase, as measured by Rubric Standard 1.1. This week, we are excited to introduce similar, infographic-style visual aids to clarify every standard on Yup’s tutor rubric.
These resources aim to break down the best practices for each standard in ways that are easy to reference and understand. In addition to providing tips and suggestions for earning the rubric point(s), they will also guide you through common situations that may arise in a session.
These resources can also be found within our Yup Teaching Standards document on their respective rubric standard slides.
As the Engineering Team continues to diagnose and tackle Tutor Dashboard issues, it is now more important than ever to report any bugs you are experiencing during a shift. The most helpful way to report these bugs is to share a screenshot of the error messages in Chrome’s Developer Console so we can pass these on to the engineers.
To open the dev console, follow the path below in Chrome:
Chrome settings > More tools > Developer tools > Console
Note: We want to capture specifically the error messages listed in the console. You can click the “Default levels” drop-down menu and select only the “Errors” option to see just error messages.
Once you have captured the error messages, please share the image(s) in the Slack #system-issues channel along with a description of the issue you experienced. For urgent errors that prevent you from teaching, please also share this information with us at firstname.lastname@example.org.
Thanks in advance for your help, and for your patience and understanding with these issues!
Starting next Monday, October 15th, we will be putting an updated policy overview into effect: Yup Tutor Expectations. These guidelines aim to shift focus away from negative behaviors tutors should avoid and towards ideal, positive tutor behaviors. We will still be assessing your performance in the areas mentioned, however with less rigidity, instead focusing on a tutor’s overall ability to meet Yup expectations.
We hope this change will convey the good faith we have in tutors to use their best judgement when making professional decisions. However, it is important to note that an inability to meet the expectations set forth in this document may place your contract at risk.
Please let us know what questions you have about this update and have a wonderful weekend!
As the Engineering team works towards making the newest version of the Tutor Dashboard bug-free, we want to extend a huge thank you for your patience and understanding during this process. A special thank you to everyone who has been following the Bug Reporting instructions to take screenshots of bugs with the Dev. Console and sending them our way!
Here are some tips for avoiding some common Whiteboard bugs:
Problem 1: The “Send” button is missing
Solution: The send button will appear as soon as you start using the whiteboard. To send an image without editing it, make an inconspicuous marking to activate the send button.
Problem 2: Whiteboard error message: “Error loading the image. Reason Failed to fetch”
Solution: The following instructions will allow you to use the whiteboard when you see the above message until we issue a fix:
Problem 3: The line tool is behaving erratically
Solution: After using the line tool to draw a line, right-click to commit the line to the board OR continue to draw connected lines.
NEW FEATURE TIP: Click on the triangle tool and enter a number “n” in the provided box to drag out a polygon with “n” sides. (Try it now in the Whiteboard Practice Link!)
ENCOURAGING LANGUAGE REMINDER
Quick reminder for Standard 3.3: Please ensure you are always using encouraging language when interacting with students! We realize this may be a challenge when the student isn’t succeeding, but this is the most important time to praise the student’s efforts in order to keep them motivated.
Here are some phrases that are better than a simple “Not quite.”:
When the student gets something completely wrong:
“Good effort, Mike, but not quite! Let’s take a look at this step together.”
“Nice try, but not quite! Don’t worry, we will get there in no time 🙂 ”
When the student is wrong, but not far off:
“I see where you are going with this! Let’s talk about this step a bit more.”
As some of you may be aware, in July we made the decision to stop offering assistance with Chemistry and Physics subjects. This change will allow us to focus all our energy on offering top-notch math homework help, which the overwhelming majority of users are coming to us for. We hope to bring back these subjects in future, however we do not currently have a concrete plan to do so.
A few weeks ago, our Training Coordinator, Sharon Matsuoka, reached out to you with a brief survey to help us understand where your confusions were surrounding Tutor Fault Tags.
We used this information to create a new PlayPosit training video that focuses on how these tags are assigned, as well as how they can be avoided.
Using the image link below, please log in to PlayPosit, watch the video, and answer the interactive quiz questions. Complete this assignment before July 20th to earn 30 minutes of compensation. We have no doubt that you will find this webinar-style video informative!
If you have not yet received your PlayPosit credentials or need help logging in, please email email@example.com.