A common concern we hear from tutors is that the Tutor Dashboard is slow, unstable or failing to perform as expected. Often these issues can be due to technical bugs which the Engineering team must investigate and resolve. Other issues however, may be related to your computer, operating system/browser settings, or internet connection.
The following is a list of guidelines that will ensure both tutors and students are having the best possible experience using the platform. As we work towards a more stable Tutor Dashboard, we ask that you adhere to these guidelines until further notice – this will increase the likelihood that any bugs being reported are an issue on our end rather than yours:
Avoid watching videos or using applications in full screen For many operating systems this will cause notifications to fail and sessions to be unknowingly passed
Avoid streaming media or downloading large files Because these activities require more bandwidth and memory, they may reduce dashboard performance
Disable Chrome’s ‘background timer throttling’ This feature was introduced to prevent backgrounded tabs from using up system memory. For apps like Yup’s Tutor Dashboard, this setting has a negative impact on performance and may cause passed sessions. To disable the setting, copy and paste chrome://flags/#expensive-background-timer-throttling into your Chrome address bar and disable “Throttle expensive background timers” – as shown below:
Limit open tabs and applications during a shift Keep your Chrome tabs to a bare minimum during shifts to avoid using up memory. Running programs in the background along with Chrome may also have negative consequences for the Tutor Dashboard. We recommend a computer with 4 GB of memory at the very least.
As many of you may have noticed, we have recently seen an increase in sessions affected by a bug which triggers the inactive student auto-end feature, even when the student is active in the session.
In order to address this issue, we have removed the trigger altogether – this means it will be up to tutors to end sessions in which the student stops responding. Here are the two situations for which you would need to manually end the session:
The student does not send a message to the chatroom within 2 minutes of the session beginning
The student does not respond to a question for 5 minutes and is unresponsive when checked on
We have added new Canned Responses to the Session Ending category to accomodate to the above situations. Please be sure to send the appropriate Canned Response before ending the session.
As the end of the year grows near, preparations have begun for the upcoming holiday break during which schools will be closed and traffic will be greatly reduced.
If you are hoping to take time off in the coming weeks, please fill out the Scheduling Form using the “Time off Request” option as soon as possible so we can plan accordingly.
Note that even if you do not request time off, you will likely see a temporary reduction in your weekly hours to adapt to the expected decline in traffic. If there are certain shifts you would prefer to give up, please use the Time off option in the Scheduling Formto let us know.
We will be in touch in the coming week to share your temporary holiday schedule, which will likely go into effect for the period of 12/24 – 1/6.
Earlier this year, we introduced a flowchart-style infographic to guide tutors through the Gap Clarification Phase, as measured by Rubric Standard 1.1. This week, we are excited to introduce similar, infographic-style visual aids to clarify every standard on Yup’s tutor rubric.
These resources aim to break down the best practices for each standard in ways that are easy to reference and understand. In addition to providing tips and suggestions for earning the rubric point(s), they will also guide you through common situations that may arise in a session.
These resources can also be found within our Yup Teaching Standards document on their respective rubric standard slides.
As the Engineering Team continues to diagnose and tackle Tutor Dashboard issues, it is now more important than ever to report any bugs you are experiencing during a shift. The most helpful way to report these bugs is to share a screenshot of the error messages in Chrome’s Developer Console so we can pass these on to the engineers.
To open the dev console, follow the path below in Chrome:
Chrome settings > More tools > Developer tools > Console
Note: We want to capture specifically the error messages listed in the console. You can click the “Default levels” drop-down menu and select only the “Errors” option to see just error messages.
Once you have captured the error messages, please share the image(s) in the Slack #system-issues channel along with a description of the issue you experienced. For urgent errors that prevent you from teaching, please also share this information with us at firstname.lastname@example.org.
Thanks in advance for your help, and for your patience and understanding with these issues!
Waiting on the Dashboard page during a shift means you may not receive incoming session notifications. It also means you will have to navigate back to the Live Sessions page after receiving the notification in order to see the Claim button.
While we do encourage you to frequently check your workbook and completed sessions on the Dashboard page, until a fix for this is released in the coming days it is important to stay on the Live Sessions page throughout the duration of your shift. Note that your workbook is accessible from link at the top of the Dashboard page.
TUTOR BIOGRAPHY QUESTIONNAIRE
We are currently working on a new feature that will help tutors and students build rapport throughout their sessions. After interviewing in-person tutors, we found that they often share fun information about themselves to create a connection with a student. Our new tutor bios with fun personal facts will allow students to learn more about you, creating a more comfortable learning environment.
Please complete the following questionnaire by Sunday, October 14th – this should take no more than 5 minutes. (If you are unable to do so, we will create biography answers for you 🙂.)
We are proud to announce the official start to our Tutor Mentorship Program! After an initial trial run, we have made some exciting improvements, including the ability to set personal goals with your TQM mentor and complete targeted exercises, such as annotating your past sessions to get a sense of how they could have gone better.
Check out the following document to find out more about the program and keep an eye on your inbox – we will be contacting those who qualify to be in the program soon!
Many of you have reported a bug causing issues with the post-session survey page at the end of the session. If you are having issues submitting this form or are seeing the form return after you have already submitted it, please refresh the page to ensure the Tutor Dashboard loads back to the session waiting room.
This week we will be releasing updates to the Tutor Dashboard, specifically the whiteboard, that will fix many reported issues while adding a very exciting and long-awaited new feature: a built-in image gallery! This gallery is will continue to grow and we welcome your suggestions in the New Ideas room on Slack.
As always, please keep us posted with bugs you experience by following the Bug Reporting Instructions . (Check out specifically the step that explains the Dev Console screenshot – this is the most important step for diagnosing the problem.)