Scheduling + SotW & Bonuses

SCHEDULING REMINDER

Session traffic is reaching record numbers and we need your help to make sure students are being matched with tutors! If you are interested in adding more hours to your weekly schedule, don’t forget to fill out the ‘Add More Hours’ option on the Scheduling Matters form to tell us when you’re available.

Know someone who might be a good match for the Yup Tutor Team? Earn a $25 referral bonus for sending us a successful applicant and an additional $25 when they reach 40 hours as a tutor!


SESSION OF THE WEEK

Congratulations to Session of the Week winner, Julie House! Awesome work using adapted guiding questions to push the student in the right direction.

Here’s what the student had to say about the session:

“Thank you, that was the last problem on my homework and if I got it wrong then I would be stuck with an ugly F. You saved my straight A’s. Positive attitude, Fast typing, Clear explanation.”

– Nathan in California

Nominate one of your own exceptional sessions via the submission form and you could win a $25 bonus!


PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved a Top Ten tutor ranking for two or more consecutive weeks, earning them a $25 performance bonuses. Great work!

– Adrian Chalabe ??
– Finka Bankovic ??
– Kevin McGann Osborne ?
– Manav Sharma ??

– Mehrnaz Siavoshi ?
– Namburi M Krishna Varma ??
– Pralhad Mohan Shinde ?

– Sejal Kothari ?
– Steve Park ??

(? = Number of bonuses between 9/3 – 9/17)

Happy tutoring!

— Team Yup

Tutor Whiteboard 2.0

Tutor Whiteboard 2.0 has been released!

Try it out at www.yup.com/whiteboard!

This post describes its new features and known issues. 

Text Editing

To use the new text tool:

  1. Click on the “Aa” button
  2. On the whiteboard, drag your mouse down and to the right
    • Known issue: As you’re dragging out the space for the text, you will not see the box growing. It only appears once you release the mouse.
  3. Release the mouse
  4. Click inside the text box to start writing
  5. Press “Enter” or “Return” on your keyboard to finish writing

Here’s where it gets interesting! Click on the mouse cursor button in the top left corner, which lets you select and manipulate any object on your whiteboard except for freehand sketches. With the cursor button selected (not the “Aa” button) you can:

  • Hover over text boxes to see their boundaries
  • Edit the text in the box by double-clicking
    • Remember to press “Enter” or “Return” when finished
  • Drag text boxes around the whiteboard
  • Delete them using the “Delete” or “Backspace” key
  • Resize them using the blue squares on the edges

Shapes

You can now create three new types of shapes: ellipses (using the circle button), triangles (equilateral and isosceles), and straight lines.

Open the menu by clicking on the shapes button, choose a shape, and then close the menu by clicking the shapes button again.

As with the text boxes, you can click on the cursor button and then select, move, resize, and delete the shapes.

Five More New Features

  • Manipulate outside images: You can still drag images from your computer and from many websites (like yupimages.imgur.com) straight onto your whiteboard, drag out the area where you want them to appear, and click on the image icon that appears. Then, you can use the mouse cursor button in the upper left corner to select, move, resize, or delete these too!
  • Eraser: You’ll notice an eraser button, which lets you erase freehand drawings you’ve made with the pencil tool. It cannot erase shapes and text; you’ll need to use the cursor tool and your delete key for those.
  • Redo: Along with the undo button, there is also a Redo button. This feature’s ability to track whiteboard actions hasn’t been perfected, so some actions may be “batched” together.
  • New ‘Clear’ Icon: The new “Clear whiteboard” button is on the bottom-right corner of the whiteboard’s button menu. Look for an icon with an eraser and a rectangle.
  • Always open: During your sessions, the whiteboard is now permanently open for business!

Important: Known Issues

  1. PLEASE DO NOT use the rotate feature until further notice. There are two known issues that should be fixed within the next day or two:
    • Drawing on a rotated board does not work properly.
    • Trying to load an image from the Tutor Chat that has a different orientation than your current board causes the board to go blank. If this happens, just keep rotating the board until the orientations match up. This will let you see and draw on the image.
  2. For technical reasons, the math typing feature has been temporarily disabled. It will return in the next round of improvements.
  3. DO NOT resize text boxes to be smaller than the original text you wrote, as this can cause the resize feature to behave erratically. If this does happen, you may need to refresh your window to clear the whiteboard.

Best of luck using your new whiteboards, and thank you for your patience and flexibility as we work on these issues! Please take the 2-question quiz below to show us that you’ve read and understood this post.

–Team Yup

New Eligibility Definition

Eligibility Refresher

When assessing your performance, the Yup QA system first determines whether the sessions you conducted are Eligible or Ineligible for consideration based on certain guidelines.

OLD Eligibility Definition Explained

With the introduction of Rubric 3.0, we brought out a new eligibility definition which considers all Gap Bridged sessions, plus any Explanation or Clarification sessions that ended with a Tutor Fault tag (for example, Gave Wrong Answer) to be eligible.

NEW Eligibility Definition Explained

Starting this week, we are updating the eligibility definition to include all Gap Bridged sessions plus any Explanation or Clarification sessions that have a Tutor Fault Tag OR that don’t have a Student/Other fault tag (for example, Student Had to Go or Cheating).

Explanation and Clarification sessions that have a Student Fault or Other Fault tag will be made ineligible when determining your Gap Bridged percentage. The only caveat here is that if a session has a Student Fault/Other tag AND a Tutor Fault tag, it will be considered eligible.

These tags should be thought of as a way to explain why a session did not reach Gap Bridged. This means every Gap Explanation and Gap Clarification session should have a fault tag of some sort (either Tutor Fault, Student Fault or No Fault/Other). Right now there are lots of Gap Explanation and Gap Clarification sessions with no tags. These sessions will be counted as eligible.

We will also be including your rubric scores for all graded sessions in your when determining your Pedagogy scores. Eligibility will only be considered when determining your % Bridged score.

Going Forward

Starting this week, tutor performance will be reported from the standpoint of this new eligibility definition. We will also retroactively implement this new eligibility definition for all weeks going back to when we first launched QA 2.0 in August. Do not worry if this change negatively affects your old rankings, we are not interested in punishing people for old rankings, we just want out records to be consistent.

Let us know what questions you have!

— Team Yup