Category: Outstanding Student Feedback

Check out what this student said about Yup!

When asked to describe Yup she said “Yup Boosts Confidence!” and explained how her math teachers have not pushed her as much as Yup tutors push her in a positive way. Her confidence in math and school has grown overall, and because of Yup she is not afraid to ask for help anymore and has really grown as a person. 

Tutor Spotlight

Congratulations to our tutor spotlight: Prabhat Kumar Kushwaha! We were able to share this session with the whole team on Wednesday.

In the session, the student initially started the problem incorrectly, by not fully understanding the goal of the problem.

Prabhat corrected the misconception helper her summarize her revised understanding. At this point, the student said, ‘This is my second time using yup (‘: I really like this!” Then, after discussing how to check the answer, the student said, “A great site and I highly recommend it for other students as well. I’ll definitely let my other classmates know about it. :D”

Next week, we will pick our next tutor spotlight. Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! Reminder that there is a $25 reward for being featured!

Student Feedback Award

It is no surprise, then, that our Student Feedback Award goes to Prabhat Kumar Kushwaha for earning the Outstanding Student Feedback Award! The first comment is from the aforementioned session.

Some of Prabhat’s exceptional student feedback comments include:

• “HE IS AWESOME! HE GUIDED ME THROUGH MY PROBLEM AND ENCOURAGED ME TO TRY IT ON MY OWN (:”
• “You were so helpful thanks for everything I understand my problems a lot better.Have a great night”
• “He was a cool dude, hope he has a nice evening :)”
• “Thank you so much! I was struggling a lot, and you helped me out a ton. I also appreciate the kind and positive responses, they helped motivate me to keep trying. I appreciate the help! :)”

Way to go Prabhat!

Daylight Savings Time

The USA will move to PDT on March 8. As per our typical policy, Yup will handle schedule adjustments such that tutors can expect to work the same hours in their time zones

On the day of the switch, we expect Humanity may have some issues adjusting. Please continue to work your expected scheduled hours, and we will deal with any scheduling issues the following week on a case-by-case basis.

If you find that your hours post-March 8 have been uploaded incorrectly, please reach out to scheduling@yup.com and we’ll handle the situation! 

We may request some tutors slightly modify their schedules to fit scheduling needs as a result of moving to PDT. We’ll reach out individually if this is the case. 

Our February Outstanding Student Feedback Winner

Congratulations to Laxmi Sharma for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Laxmi’s exceptional student feedback comments include:

• “Thank you for helping me work Through my mistakes and really understand my work!”
• “She helped me on a very long question on which I was very confused! She was super!”
• “Thank you! She was amazing, kind, positive, and honest when I got one wrong!”
• “Thank you soo much you are motivating me to do the rest of the questions”
• “She was amazing, asked questions, made sure I was doing good. Gave feedback on how I was doing, and gave compliments.”

Way to go Laxmi!

Congratulations to Prabhat Kumar Kushwaha for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Prabhat’s exceptional student feedback comments include:

• “Mr. Kushwaha was not only encouraging but, he also helped me figure out the correct answer by thoroughly explaining the problem and helping me through the process. :)”
• “Thank you for being extremely thorough and helping me visually see where I went wrong in my work! Thank you for being kind and understanding.”
• “thank you SO SO much for your time and help today!! you thoroughly explained many concepts & cleared up various questions I had. I appreciate all the guidance today :)”
• “Thank you so much that problem was impossible at first but now I can’t wait to do more math.”
• “Thank you so much for the help! You were very friendly and really helped me to understand the problem better! I could definitely see how much you love math!”

Way to go Prabhat! 

Launching “Favorite Tutors” Feature

We know that students can sometimes work better with certain tutors. In response to both student and tutor feedback, we are excited to announce a new upcoming feature for students.

Starting on Wednesday, December 4 students will have the chance to “favorite” tutors whom they enjoy working with. This will increase the likelihood that the student and tutor are matched in the future!

We anticipate students might mention or ask about this feature in sessions. Please direct students to reach out to support@yup.com with any inquiries.

As always, let us know if you have any questions at tutor.support@yup.com. Happy Thanksgiving to our US based tutors and a happy weekend to all!

October Student Feedback Award

Congratulations to Ricky Liu Chen for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Ricky’s exceptional student feedback comments include:

• “Thanks for helping me understand that problem, I’ve been stuck on it for a while. So thanks so much for helping me!”
• “Thank Mr. Chen for your help. It was a lot of fun”
• “He was very nice and great to work with he was very polite. I would love to work with him once more :)”
• “He really helped me understand the material and I feel so much more confident”
• “thank you so much for your help today, as many of the steps I needed help with were simple to understand. my application of certain ideas wasn’t clear, and you helped me make it more understandable. thanks again :)”

Way to go Ricky! 

October Payroll and Tutor Growth Pathway (TGP) Refresh Reminder

A quick reminder that the end of the month of October yesterday also marked the end of our first Tutor Growth Pathway refresh cycle! A few quick reminders:

• October payroll will be sent out on Tuesday, November 5th per standard Yup policy
• Submit any disputes by end of day on Sunday, November 3rd
• TGP refresh process will begin on Monday, November 4th
• Review last week’s Newsfeed Post for more details on the refresh process

Thank you for your great work and please send any questions to tutor.support@yup.com!