Compensated Yup Survey + Feedback Award

COMPENSATED TUTOR SATISFACTION SURVEY

With over 50 contracted educators spanning the globe, it can be tricky to stay on the pulse of our unique Tutor Team. Tutor Ops has put together a survey that aims to learn more about what is important to you, along with what we can do to ensure you feel engaged and valued as part of the Yup team!

Because this survey covers a lot of areas of being a Yup tutor and will take time to complete, we are offering 1-hour of compensation for completing the survey thoughtfully and within the given deadline. We ask that you complete the survey no later than 11:59PM PDT on Monday, May 13th.

Complete Paid Tutor Survey  › 

Thank you in advance for taking the time to share your perspective with us! Your responses will aid us in making important policy changes and feature improvements while giving us a general sense of what we can do to ensure you are having a rewarding experience on the Yup team. Stay tuned for an update in the coming month on how we will use your feedback to make the tutoring experience even better!

 

OUTSTANDING STUDENT FEEDBACK AWARD

Congratulations to Roy Alexander for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance. Way to go Roy!

Some of Roy’s exceptional student feedback comments include:

  • “Thank you soooooo much for helping me today!! It went fast was was beyond helpful. The concept is actually clear and I get it thanks to u. Thank you!!!!!!!”
  • “Thanks again for your help, looking forward to next time!!”
  • “I really appreciated your patience with me and my minimal (but improving) trig knowledge!”
  • “Thank you so much for helping me this morning!! It was really helpful. Thank you for answering all my questions and making sure it was clear to me.”
  • “Thank you for helping me understand!! I love Yup!”

 

Happy Tutoring!

— Team Yup

New Features + Student Feedback Award

NEW FEATURE UPDATES

Tutor Biographies are live!

Recently we reached out to the tutor team to collect fun biography facts – everything from your favorite food to your dream job. We have used these answers to create tutor bios which students can access from the session screen. This feature is live as of today!

We believe that providing students with context about their tutors will create a more human learning experience. Your student can interact with the cards and ‘heart’ them if they enjoy the fact. Some students may even ask you about your answers – we invite you to engage with the student while keeping professionalism in mind!
New Whiteboard Updates

Today, we released an whiteboard update that will enable you to zoom in on and rotate student and whiteboard gallery images to speed up the image reviewing process. As part of this update, we also gave the whiteboard tools pane a refresh.

Check out the new whiteboard guide for details and instructions!

Whiteboard Feature Guide

  • Another part of this update are fixes to commonly-encountered whiteboard rotation issues – if you select a landscape image from the session images pane or the chat stream, the whiteboard orientation will now automatically adjust to landscape.
  • Coming soon: when students take photos in landscape orientation, we will attempt to detect that and display the image in landscape orientation without you needing to rotate it first.

OUTSTANDING STUDENT FEEDBACK AWARD

Congratulations to Bryan Rock for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance. Way to go Bryan!

Some of Bryan’s exceptional student feedback comments include:

  • “Thank you for your help! That problem was confusing me, and the sample my book had did not make much sense. Thanks for helping me learn how to solve it!!”
  • “I understand now! We finished right in time, and I now know what the steps are! Thank you!”
  • “You make algebra seem simple! Thanks for your help!”
  • “I hope i get him again i loved his teaching it was great I totally recommend him for other students.😃”
  • “Thank you very much! I’ll be able to do the rest of the problems on my own now :)”

 

Happy tutoring!

— Team Yup

Daylight Savings + Student Feedback Award

DAYLIGHT SAVINGS TIME

This Sunday, March 10th, 2019, the United States will be setting their clocks forward one hour at 2:00 AM PST in observance of Daylight Savings Time

If you reside in an area that does not observe daylight savings, please carefully read through the instructions listed below.  NOTE: This procedure has changed from recent years, veteran tutors!

  • Despite the time change at Yup HQ, do not change your normal weekly schedule in your local time zone if your country doesn’t observe Daylight Savings this Sunday.
  • However, it is important to note that we will be changing from Pacific Standard Time (PST) to Pacific Daylight Time (PDT). This means the timing of your weekly schedule will change by 1 hour when referring to your shifts:
    • For example, a 6PM – 9PM PST shift will become 7PM – 10PM PDT from the Yup HQ standpoint. (This is important for correctly referencing your shifts to Yup Ops/other tutors.)
  • IMPORTANT: If you reside in an area that observes Daylight Savings but on a different date, please respond to the email you received to let us know.

Please don’t hesitate to send questions our way via scheduling@yup.com!


OUTSTANDING STUDENT FEEDBACK AWARD

Congratulations to Rachael Klatt for earning the Outstanding Student Feedback Award! This award is given to tutors who consistently receive outstanding written feedback from students while demonstrating excellent overall performance. Way to go Rachael!

Some of Rachael’s exceptional student feedback comments include:

  • “Thank you so much for your help!! I completely understand this topic now, and your explanations were easy to understand! I hope to have you as a tutor again, thanks!!!”
  • “She is very patient and always explains it in a simpler way in order for me to understand better.”
  • “Thank you Ms. Klatt you are the best tutor I have received so far! You were very helpful, had clear explanations and were very patient!”


Happy tutoring!

— Team Yup

Post-Session Page + Feedback Award

NEW: POST-SESSION PAGE

Today, we released an update to the Post-Session page you are prompted to fill out at the end of each session. These changes will allow us to gather valuable session information about students, bugs and session anomalies.

The new Post-Session page will ask you to do the following:

  • Classify the session by subtopic
    Note that ‘Pre-Algebra’ is now being referred to as ‘Early Math’

  • Share if the student was engaged for the majority of the session
    Did they readily participate? Did they hesitate to get involved?

  • Provide notes for future tutors
    “This student responds well to whiteboard drawings”

  • Report any bugs or exceptional cases you may have encountered
    Bugs, issues with your technology or anything to note to Ops/TQMs


See below for a screenshot and let us know if you have any questions, feedback or concerns!


 

STUDENT FEEDBACK AWARD

Congratulations to Robin DeShazo for earning the Outstanding Student Feedback Award! This award recognizes tutors who consistently receive exceptional written feedback from students along with demonstrating excellent overall performance.

Some of Robin’s notable feedback comments include:

  • “Thank you so much for all of your time today. I had numerous questions about topics ranging from all sorts of things, yet you helped and were able to solve them all. Your elaboration and speed allowed me to retain the information and apply it to the next question. Thanks so much :)”
  • “She’s the best tutor I have, no handouts given but she clearly helps explain the problem, I would like to have this tutor again”
  • “One of the best tutors I have ever had. She was so straight forward and made everything so easy for me to remember. Keep up the good work and thank you so much. She made my final review stress free.”
  • An excerpt from a comment that was over 20 sentences (!!!) long:
    “Overall, lessons were extremely helpful with no judgment. Lessons were helpful whether they involved learning new material, or refreshing from months ago. The session lasted a lot longer than I anticipated, but felt short (which is a good thing). I didn’t feel like I had to pull teeth for answers, and Ms. DeShazo was willing and able to help me with more problems than I originally came to her with.”


Way to go
Robin!

— Team Yup

Features Survey + Outstanding Feedback

NEW FEATURES SURVEY

Recently, we released two significant features that enhance they way tutors interact with students in-session. The following survey will give you the chance to share your thoughts and feedback on both the new Achievements feature, which was released last week, and the Concept Cards whiteboard enhancement which was released earlier this month.

Now that you all have had the chance to try these features out, we would love to hear your thoughts based on your first-hand experiences with the features. Your feedback is extremely valuable and will be shared with the product and engineering teams to make sure we are improving and evolving these features as needed!



NOVEMBER OUTSTANDING STUDENT FEEDBACK

Congratulations to Kathleen Kasper for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Kathleen’s exceptional student feedback comments include:

  • “You helped me so much today, and I’m beyond grateful for it. I came in not knowing any concepts, and now I know so many… Your humor, teaching style, and elaborations are some things I definitely enjoyed in our session. Thanks again for all your time and guidance :)”
  • “Thank you for helping me with this problem you helped me realize that the big problems aren’t always as hard as they seem Thanks!”
  • “I liked how fast the tutoring went by. I would love it if I were paired with you again.”
  • “Thank you for helping me with this problem you helped me realize that the big problems aren’t always as hard as they seem Thanks!”


Way to go
Kathleen!


Have a great weekend, tutors!

— Team Yup