Author: Team Yup

New Training Videos + Session Analysis

The latest videos in our Tutor Training series are here!

Last week, you all received an email from Raj with special instructions for accessing PlayPosit, a website that allows us to test your knowledge as you watch training videos.

Through PlayPosit, we have released 5 videos that look at adapting probing questions to different levels of student engagement. The videos demonstrate student engagement levels using mock live sessions and explore the following infographic in detail:

The deadline for completing this task is Friday, February 10th. Please be sure to start with “1. How to Probe – Intro”. If you have any questions or are having issues please let us know at tutor.support@yup.com.

SESSION ANALYSIS

What are some different approaches that could have been taken with this student to increase the likelihood of the session reaching “Bridged”?

We look forward to hearing your thoughts!

— Team Yup

Discussion:

Dos & Don’ts + SotW + Bonuses

10 Tutoring Dos & Don’ts
Whether you’re a newer member of the Yup Team or you’ve been with us since the beginning, keeping the following ideas in mind while teaching will ensure you’re creating the best possible learning environment:

 

SESSION OF THE WEEK WINNER

Congratulations to Session of the Week winner, Danielle Peskin! You did a wonderful job of using the whiteboard to break down information and fill in the student’s knowledge gap, Danielle— great work! Your bonus will be included with your next paycheck.


Nominate one of your own sessions via the submission form.


PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25
performance bonuses. Great work!

–  Kanav Sharma
–  Joshua Khalil Candaza
–  Rowena-Renee Xymines
–  Igor Bielopolskyi
–  Sekhar Reddy K

 

Happy Tutoring!

— Team Yup

Discussion:

Clarification Questions Policy + SotW + Bonuses

ATTENTION: Policy Change

 We have an important announcement this week regarding how sessions containing only Clarification Questions need to be handled going forward.
As you know, we have been categorizing these sessions as Gap Clarification Phase by answering “No” to the two post-session questions (I didn’t start explaining, I didn’t help student arrive at an answer). Going forward, we need to treat these sessions a bit differently.
 
By answering No to the first question, and Yes to the second question, these sessions will be categorized as Bridged while still disqualifying them from being scored:
 
Inline image 4There is a growing number of users who are using Yup to check homework or study guides, so this change will better reflect the successful outcome of sessions like this.

 

SESSION OF THE WEEK WINNER

Congratulations to Session of the Week winner, Rowena-Renee Xymines! You did an awesome job tailoring your explanation to the student— nice work! Your bonus will be included with your next paycheck.


Nominate one of your own sessions via the submission form.


PERFORMANCE BONUS RECIPIENTS

Congratulations to Partha Sarathi Reddy Kamireddy who achieved Top Ten tutor rankings for two or more consecutive weeks, earning him a $25
performance bonuses. Great work, Partha!

 

Have a great weekend and please don’t hesitate to ask questions about the new Clarification Questions policy.

— Team Yup

Discussion:

UPDATE: Canned Responses

In a Nutshell: We updated Canned Responses to have two more categories; one for welcoming the student and introducing yourself and another for letting the student know you will ask questions about what they know.

download-1

 

After receiving feedback from several tutors as to what would be helpful to add to our Canned Responses feature, we decided to add two new categories: Introduce Yourself and Setup Probing.

Introduce Yourself – this category pulls up a message that welcomes the student to Yup and introduces yourself – automatically using your last name. (The first message you generally always send to the student.)

Setup Probing – this category pulls up a message that lets the student know you will be asking them questions to figure out what they understand about the concepts necessary to solving their problem.

See the below screenshot of the updated Canned Responses feature to see how it will look.

What is nice about the layout now is that the three categories on the left can be used in order from top to bottom as the session goes on. 1. Introduce Yourself 2. Start Tutoring (see an example pre-filled in the chat box above) 3. Setup Probing. NOTE: It will not always be necessary to use each of them, but when they are all required they would be used in that order.

Please reach out if you have any questions, concerns or feedback!

Best,
Team Ops

Discussion: