Response Speed + PlayPosit Reminder

Response Speed Reminder Message

Several months ago, we introduced a Response Speed Reminder message that would appear in your Tutor Chat window when you hadn’t sent any messages for two minutes:

After a hiatus caused by a minor bug, this feature is back!

Important: If you see this message before two minutes have passed since your own last message, or if it does not appear when it should, please notify the System Issues HipChat room.

PlayPosit Video Task Reminder

If you have not yet completed the PlayPosit Video Tasks mentioned in this post, we ask that you do so as soon as possible.

The guidelines in these videos bring together, rather than simply restating, a wide variety of our existing tutoring policies, and in a way that helps you move sessions forward efficiently.

We’ll soon be introducing new pay bonuses based on positive student feedback, and if you keep the ideas from these videos in mind, you’ll be well-situated to benefit from them!

If you have not yet received PlayPosit credentials, please email

Happy tutoring!

— Team Yup

New Video: Pushing Information


Recently, we have introduced a number of features and policies that place greater importance on pushing information to stuck students. So far, however, we haven’t provided much concrete advice about doing so!

With this in mind, we have added a brand new video quiz to our “Adapting to Students” series on PlayPosit. To watch the video, simply login to your account. (If you have not received PlayPosit credentials, email

In the previous video, “Adapting to Student Knowledge”(as mentioned in a recent News Feed post), we briefly discuss teaching in a way that will increase the likelihood of your students answering your guiding questions correctly. The newest video greatly expands on this, describing actionable guidelines on multiple ways of pushing information.

Addressing users’ top concerns (explanation clarity and teaching speed, currently) and continuously improving our ability to do so is utterly crucial to Yup’s success. For that reason, we’re making these two video quizzes mandatory and attaching a bonus for completion:


– Complete both video quizzes before January 1st to earn two hours of bonus pay

– Failure to complete these mandatory training exercises before the above deadline will result in a penalty of 1 strike

We hope you find the video helpful, and if you have any questions or concerns about it, please email

— Team Yup

Adapting to Student Knowledge


A few weeks ago, we invited a number of randomly selected Yup tutors to watch a PlayPosit training video entitled ‘Adapting to Student Knowledge’. The video outlines general strategies for using guiding questions to move sessions forward quickly while aligning with students’ abilities. 

We found that after being asked to review this video, not only did the selected tutors demonstrate higher gap bridged percentages, but students left less “confusing explanation” feedback and more “fast teaching” feedback on the tutors’ sessions.

If you haven’t already done so, please log in to PlayPosit, watch the video, and answer the interactive quiz questions. The video is less than 6 minutes long and, at the end of the video, you’ll have the chance to leave feedback; please let us know about anything you found either confusing or helpful. We hope you find it informative!

If you have not yet received your PlayPosit credentials or need help logging in, please email

— Team Yup


NEW TQM Training Course

Interested in increasing your involvement with Yup?

Tutor Quality Managers (TQMs) use their in-depth understanding of Yup’s policies and standards to assess their peers in the form of Session Feedback. We are introducing an optional TQM training course made up of six interactive videos which detail how sessions are categorized, scored and tagged. Each video contains practice questions, giving you a chance to provide feedback on real Yup sessions. These videos will also give you valuable insight into how your sessions are graded. The entire course should take less than an hour to finish and can be completed at your own pace.

If you are interested in participating in the course and being considered for the role of TQM, simply go to and log in with your assigned credentials. If you are newer to Yup and have not yet received PlayPosit login details, or if you no longer have access to your login and password, let us know at

— Team Yup


SotW + Performance Bonuses


If you have not already completed the PlayPosit video task, please ensure that you do so before the end of the day today, Friday 4/28.

(Video opens in new tab)



Congratulations to Session of the Week winner, Pralhad Mohan Shinde! Nice work supporting the student as you challenged them to take the lead! Your bonus will be included with your next paycheck.

Nominate one of your own exceptional sessions via the submission form and you could win a $25 bonus!


Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25 performance bonuses. Great work!

– Partha Sarathi Reddy Kamireddy
– Prabhat Kumar Kushwaha
– Sekhar Reddy K
– John Wollney
–Murali Krishna Varma Namburi

Happy Tutoring!

— Team Yup