ENSURING SESSION ACCURACY
As an education platform, allowing incorrect answers to slip through the cracks violates a fundamental trust for the students and parents depending on our service. Unfortunately, the Wrong Answer tag is one of the most frequently assigned session tags by TQMs.
A recent Ops Analysis uncovered the following data points:
- More than 50% of Wrong Answer tags happen when a tutor doesn’t thoroughly check a student’s work
- About 15% of Wrong Answer tags stem from a tutor failing to follow given instructions
This analysis has shown us that the majority of Wrong Answer tags can be easily prevented by following directions and checking work thoroughly. Below is an infographic from 2018 with more tips and reminders:
QUICK REMINDERS
- Referral Program:
- Thank you for your interest in the Tutor Referral program thus far! Just a reminder that we’ve extended our trial until April 5th – keep referring tutors to earn up to $125 for yourself and up to $75 for the referred tutor! Learn More
- Outdated Apps:
- A number of in-session issues we’ve seen become more prevalent can be easily fixed by the student by updating their app.
- Two specific issues caused by outdated apps are missing or disabled achievement buttons and duplicated session messages.
- When you notice the above errors, asking the student to update their app – at the end of the session – will ensure they are having the best possible experience.
- A number of in-session issues we’ve seen become more prevalent can be easily fixed by the student by updating their app.
Happy Tutoring!
— Team Yup