Yup Tutor Community

Hello all!

We hope you have had an excellent week! Thank you for all of your patience as we worked through the interruption of sessions and shifts due to an external server issue. As always, your consistent, timely communication is important in helping us diagnose and resolve issues. Any missed minutes due to the outage will be adjusted.

We had a few new schools onboarding students this week. Some of these new students logged in but did not complete a session. Thank you for your patience as these new users get their bearings with the technology!

Whiteboard Tool Tips

In reviewing sessions this week, we came across tutors using the rectangle tool to highlight areas of student work or specific elements of concept cards. Using the tool this way is a quick and clear way to emphasize a specific part of the work on the whiteboard. Give it a try!

 

Nominate Yourself for the Tutor Spotlight!

We will be selecting a session to spotlight next week so please submit your outstanding sessions! We want to see your highlights! Please nominate yourself so we have the opportunity to view and celebrate your achievements and incredible interactions with students!

Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! A reminder that there is a $25 reward for being featured!

We are looking for sessions where:

• The student has a positive experience which is shown by the student:
  • being very willing to do the work.
  • leaving a positive rating.
  • being positive throughout the session.
  • finding solutions to problems that were challenging them.
• You earned a high rubric score.

Reminders

Hello everyone!

We hope you had a tremendous week! In preparing for the Outstanding Student Feedback Award, it was a delight to read through all of the amazing student comments. It is important to read the feedback that students take the time to leave. They leave helpful comments that highlight potential areas for growth and celebrate successful sessions and the impact you had on their learning. Please read through the remainder of this post for helpful reminders. As always, thank you for all that you do to empower all of our Yup students!

Outstanding Student Feedback Award

Congratulations to Laxmi Sharma for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Laxmi’s exceptional student feedback comments include:

• “Very nice and well explained concept. BEST math tutor in Yup so far!”
• “Thank you so much for your help!! my spring break did not match up with my math class’s, so I did my work ahead of time. I was really confused on some things, and you helped me get through them really well! thank you!!:)”
• “I really was stressed because I didn’t understand but she helped me understand it perfectly and I really appreciate it.”
• “Thank you! You’re so good at teaching and so nice”
• “Thanks for the help u really appreciated it thank you for helping me get through that problem. I enjoyed working with you! :)”
• “She made me feel seen and heard. Her explanations and responses were very polite!”

Way to go, Laxmi!

Nominate Yourself for the Tutor Spotlight!

We want to see your highlights! Please nominate yourself so we have the opportunity to view and celebrate your achievements and incredible interactions with students!

Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! A reminder that there is a $25 reward for being featured! 

We are looking for sessions where:

• The student has a positive experience which is shown by the student:
  • being very willing to do the work.
  • leaving a positive rating.
  • being positive throughout the session.
  • finding solutions to problems that were challenging them.
• You earned a high rubric score.

 

Bug Fix Tip

In last week’s newsfeed post, we suggested logging out and logging back in. Logging out helps to clear some of the data that is not needed and can ensure that some common bugs do not occur. Another helpful option to reduce bugs is to do a hard refresh. This will also clear some data and reduce bugs. The images below show how to do a hard refresh either on a Mac or PC.

Reminders

Hello, all!

We hope you had a nice week! We reviewed sessions this week filled with ah-ha moments and productive struggles. It was such a treat to read through sessions where students were guided to solutions to complicated problems that they did not originally think that they were capable of. This type of perseverance helps to foster a growth mindset and build towards greater problem-solving independence. A student commented “thank you so much for being so helpful! This problem felt impossible at first but you helped me to get through it! :)” after a session they had with Madhur Jain. This is one of the countless comments left by students expressing their gratitude towards tutors for transforming abstract concepts and problems into concrete, approachable tasks. As always, thank you for all that you do to ensure that our students have a positive experience learning with Yup!

Whiteboard Tool Tips

Using the curved line tool on the whiteboard is super helpful! We have seen it best applied in geometry and graphing problems. While really useful, the functionality is not necessarily the most intuitive. The video below shows that in order to use the tool, you repeatedly click along the curve where you want the line to appear (as opposed to clicking and dragging).

 

Logging Out

At the end of your shift, we recommend that you log out of your Yup dashboard. Logging out helps to clear some of the data that is not needed and can ensure that some common bugs do not occur. While this will not fix every issue, if you make it a practice to log out at the end of your shift, it may mitigate issues that happen regularly. Please continue to report bugs using the Report Issues button (either during or at the end of the session).

Reminders

Hi, everyone!

We hope you had a wonderful week! In this post, we are excited to celebrate a tutor’s success and provide some clarification and reminders. Thank you for your continued dedication to ensuring that every student is empowered to learn!

 

Tutor Spotlight

Congratulations to our tutor spotlight: Murali Namburi! Murali submitted an outstanding session he had with a student where they worked together to solve an integration problem using u-substitution. The steps involved in u-substitution can be difficult to clearly explain, particularly in text, but Murali’s expert use of the whiteboard aided in the efficiency and clarity of his instruction. Murali commented that this session demonstrated “​​how we could use visual aids to teach even a difficult topic and deliver clear explanations.” Murali used the whiteboard throughout the session to provide clear instruction and to summarize the student’s work when they completed the problem. This summary technique is particularly effective because it supplies the student with a synopsis of the work they completed while providing a clear framework to return to in the future.

Murali finished the session by asking the student for a summary of the u-substitution method. This pushed the student to create their own procedural checklist which would be easily applied to future problems.

All of this was accomplished in a 24-minute session (feel free to review the entire transcript here)! The student reflected on her time with Murali by sharing “Mr. Varma is always very nice and explains the steps so well. Thank you, Mr. V!”. We couldn’t agree with her more!

Congratulations again, Murali and thank you to everyone who submitted highlights from their sessions – it truly was a pleasure to read through your submissions!

Day Light Savings

Day Light Savings (DST) begins in the United States at 2:00 a.m. PST on Sunday, March 13. This means that Pacific Standard Time (PST) will shift one hour forward at 2:00 a.m. on the 13th. We need to understand the impact that this will have on all of our tutors that work all over the world. Please take a few moments to complete the Daylight Savings Scheduling 2022 survey. 

If you have more specific requests or input into how DST will affect your schedule, please complete the survey and slack Haddie with your particular details. We will do our best to accommodate you within the constraints of our schedule and student demand.

Responses are needed by 12:00 p.m. PST on Monday, March 7. If you do not respond, we will NOT make any changes to your schedule.

Reminders

Hi, everyone!

We hope you had a tremendous week! We were so delighted to review sessions this past week filled with tutors adeptly navigating students through productive struggle. The best learning occurs when students are being stretched intellectually. It was amazing to see how consistently you are able to guide young learners through frustration and to deep understanding.

On Thursday, we experienced a 20-minute outage that prevented tutors from ending and starting shifts. Thank you for your swift communication so that we could troubleshoot as quickly as possible. Not to worry, this outage will not affect your attendance metrics! Please read through the remainder of this post for information regarding an update to the post-session screen and other reminders. As always, thank you for your patience when bugs are encountered and for all that you do to empower every student to learn!

Post-session screen update

On Monday, we will deploy an update to the post-session screen. The purpose of this update is to streamline the process for writing post-session comments. As a review, there are four steps to writing a thorough and thoughtful post-session comment (see the Writing Post-Session comments training for more guidance and information):

1. Assign an engagement score
2. Summarize the topics addressed
3. Describe what the student was stuck on
4. Describe the progress made, in terms of the completion status of the problem

 

To increase efficiency, the engagement score is now offered as a list. To make the remaining three expectations from the list above more evident, clear directions have been added preceding the comment text field. Please take a look at the image below to see these changes that will take effect on Monday. 

We hope that this will improve your experience on the post-session screen. Thank you to our engineering team for your work in refining this feature!

Nominate Yourself for the Tutor Spotlight!

We want to see your highlights! Please nominate yourself so we have the opportunity to view and celebrate your achievements and incredible interactions with students!

Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! A reminder that there is a $25 reward for being featured! 

We are looking for sessions where:

• The student has a positive experience which is shown by the student:
  • being very willing to do the work.
  • leaving a positive rating.
  • being positive throughout the session.
  • finding solutions to problems that were challenging them.
• You earned a high rubric score.

In the submission, we want to see a summary of what made your session successful. This could be highlighting a specific moment (i.e., you offered the perfect explanation for the student). Or it could be the session as a whole because sometimes there isn’t just 1 stand-out moment. 

Upcoming Dates