Hello everyone,
We hope you have had a tremendous week! As always, it was a pleasure to review sessions where you coached students through challenging problems. Our sessions this week were steeped in ah-ha moments reached through productive struggle. Thank you for all that you do to empower students to learn!
Introducing the New Tutor Ranking System
We have an amazing tutor base! Our current Tutor Growth Pathway system is designed to identify and reward our best tutors. However, our current system has two main issues:
- It heavily relies on rubric scores, which can be subjective.
- It does not take into account the volume of sessions a tutor receives each cycle.
We’ve designed a new tutor-ranking system to provide a more objective framework that incorporates the metrics that tutors are already familiar with. This ranking system will:
- provide greater transparency in leveling by reducing the subjective analysis required
- allow promising new tutors to move through the Tutor Growth Pathway more quickly
- promote the tutors who are having the greatest positive impact on the student experience
Please take some time to review the Tutor Ranking System Training to learn more about the changes and the new system’s impact on TGP levels.
As mentioned in the training, we will rework the weekly schedule based on tutor preference and TGP levels. The goal will be to schedule tutors for the maximum number of hours dictated by their TGP level and their preference. Please complete the Schedule Preference Form by Monday, April 4 at 12:00 p.m. PDT. On this form, you will submit your overall preference and availability. If the preferences you provide largely match your existing schedule, we will do what we can to keep your hours as similar as possible.
Here is a timeline of what to expect:
As you review this new information, you may have questions about how this change will impact you individually. We will be happy to answer your questions and concerns, so please feel free to reach out either via slack (@haddie) or email (tutor.support@yup.com). Thank you for all that you do to support our young learners!