Hello everyone!
We hope you had another excellent week! In preparing the Outstanding Student Feedback Award, we had the opportunity to read through a variety of sessions that were filled with dynamic interactions with Yup students! Please read the rest of the post for some important reminders and tips. As always, thank you for bringing your expertise and love of math to our young learners!
Outstanding Student Feedback Award
Congratulations to Edward Turkson for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.
Some of Edward’s exceptional student feedback comments include:
- “I loved working with him!”
- “He was very nice and had a good sense of humor”
- “Best tutor on this app!!!”
- “You are so patient and kind! I enjoyed working with you :)”
- “Mr. Turkson was very positive, patient, and kind.”
- “Thanks for getting me through my math I really appreciate it thank you so much”
- “Helped nicely, went into depth. Explained how to apply what I was doing to different questions”
- “Thanks for being my tutor today on yup! I enjoyed the experience and had a lot of fun!”
- “He’s very helpful and very straight to the point!”
Well done, Edward!
Nominate Yourself for the Tutor Spotlight!
We want to see your highlights! Please nominate yourself so we have the opportunity to view and celebrate your achievements and incredible interactions with students!
Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! A reminder that there is a $25 reward for being featured!
We are looking for sessions where:
- The student has a positive experience which is shown by the student:
- being very willing to do the work.
- leaving a positive rating.
- being positive throughout the session.
- finding solutions to problems that were challenging them.
- You earned a high rubric score.
In the submission, we want to see a summary of what made your session successful. This could be highlighting a specific moment (i.e., you offered the perfect explanation for the student). Or it could be the session as a whole because sometimes there isn’t just 1 stand-out moment.
Attendance Metric Issue Resolved
This week, tutors reported that the attendance metric was displaying inaccurate information in their workbooks. This issue has been resolved and all information has been stored correctly so bonuses etc will be calculated on the correct attendance data. Sorry for any confusion this may have caused and thank you for reporting the issue quickly!
Student Preferred Names
An important part of building rapport with a student is using their name. Sometimes the name in our systems (which is used to populate the canned responses) does not match what the student prefers to be called. For example, Abigail may prefer to go by Abbey. If you encounter a student who indicates a different preferred name, please DM Haddie in Slack with the session number where the request is made and we will update the student’s name in our systems.
Reporting Inappropriate Student Behavior
Occasionally students behave inappropriately (i.e., use profanity or post images that are not math-related). When you end a session due to inappropriate messaging, please DM Haddie in slack with the student’s name and the session number. The behavior will then be reported to the student’s teacher.
Upcoming Dates
