Hi everyone!
We hope you had a wonderful week filled with positive student interactions and “a-ha” moments! We want to apologize again for the payroll error that led to a delay in payment this week. We are so grateful for your thorough communication and patience as we corrected the error! In the remainder of this post, we are excited to share a feature update, celebrate a tutor’s success, and provide some clarification and reminders. Thank you for your continued dedication to ensuring that every student is empowered to learn!
Tutor Spotlight
Congratulations to our tutor spotlight: Madhumathi Raman! Madhu highlighted an excellent session she had with a student where she reviewed multiplication with negative numbers. In this session, she masterfully transformed the concept from abstract to concrete. Madhu commented that “the more fundamental the concept is, the more challenging it becomes to teach sometimes. I tried a couple of ways to try and teach [the student] how to find the resulting sign and the representation of the resulting number, and after some discussion and several whiteboard examples, they got the hang of it and solved additional problems independently”. On top of providing clear and thorough instruction, Madhu cleverly used the whiteboard to navigate around a technical issue thus maintaining the flow of instruction. The student reflected on her time with Madhu by sharing “I have had Ms. Raman in the past and she was the best throughout all of my sessions with her. She had a bright attitude the whole time and was super supportive while I was trying to solve the problems. Overall, she is a great Yup tutor and I would definitely recommend her for any student who needs a tutor”. We couldn’t agree with her more!
Congratulations again, Madhu and thank you to everyone who submitted highlights from their sessions – it truly was delightful to read through your submissions!
Platform Update
Our engineers are always hard at work improving existing features and developing new ones to help support our mission to ensure all students are empowered to learn. A new translation feature will be deployed on Monday. Tutors and students will have the ability to select either English or Spanish from the dropdown menu at the top right of the message window. Once selected, all messages will automatically translate into the desired language. The graphic below demonstrates how the feature will work. The screen on the left is the tutor and the screen on the right is the student.
As with any feature, please let us know if you have any questions or if you run into any issues. Thank you to our engineering team for your work on this effort!
Reporting Inappropriate Student Behavior
Occasionally students behave inappropriately (i.e., use profanity or post images that are not math-related). When you end a session due to inappropriate messaging, please DM Haddie in slack with the student’s name and the session number. The behavior will then be reported to the student’s teacher.
Schedule Reminder
A quick heads up that Monday, February 21st is a United States federal holiday, and therefore most schools are out of session. We adjust tutor schedules on federal holidays to account for the predicted reduced demand. The altered schedule for this holiday will be released on Friday, February 18th so please be sure to check for adjustments to your regular Monday schedule.
Communication Reminders and Updates
To provide some clarification regarding who to reach out to for various questions and concerns please refer to the table below.
