Pre-Session Questions
Kreg announced earlier this week that a change went out for some users, which cut out the pre-session questions.
Since students are no longer spending time answering these questions, it is more apparent to them when tutors are taking the time to diligently review the problem. To combat this, we encourage you to greet the student right after you claim the session and open up the problem. While you wait for their reply, scan over the problem and the student’s work if applicable. If they haven’t started yet, you can ask them if they have any questions on what the problem is asking them to do. If you feel like you need more time, you can flag that to the student: “I’m just going to need a couple more minutes to review your work” and feel free to ask them more about their work if it seems a bit unclear: “While I review your work, can you describe what you did?”.
Tutor Spotlight
Congratulations to our tutor spotlight: Partha Sarathi Reddy Kamireddy! We were able to share this session with the whole team a couple weeks ago.
The student came in not knowing how to write interval notation when trying to exclude certain numbers. Partha picked up on this when he noticed the student’s confusion (E2) and spent some time explaining the concept. Sometimes a student’s confusion can be subtle, but it’s important to pick up on these cues to ensure they have a positive experience in sessions. Way to go, Partha!
Next week, we will pick our next tutor spotlight. Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! Reminder that there is a $25 reward for being featured!
Session Disputes
As we’ve rolled out our new rubric, we’ve heard a lot of positive feedback from tutors. At the same time, we expect that with any rubric there will sometimes be disagreement around ratings. We now feel that our alignment is strong enough that we’d like to bring back the process of disputing sessions.
Session disputes are meant to provide tutors with a venue to seek out additional feedback or disagree with a score. They also help TQMs identify areas of misalignment with rubric grading
Moving forward, if you feel that your session was unfairly marked down, you may use the Session Dispute Form. Please review the instructions carefully before submitting a dispute, and reach out if you have any questions.
Farewell to Sharon
After 6 years of working with Yup in some capacity, next week is Sharon’s last week at Yup.
It has been a pleasure to work with you all! I will have fond memories of our interactions and will miss you! I have been truly blessed to work with such a passionate group of educators and wish you the best.
Sharon – thanks so much for your contributions to Yup during your time here. We wish you the best, and we’re excited for the next step in your journey!
Feel free to reach out directly to Sharon to say farewell or keep in touch. In the meantime, if you have any questions about different workstreams or projects, feel free to DM Kreg in Slack.