Hello Tutors! Before your next session, please read and remember the tips below.
Two Types of Speed
The issue that unsatisfied Yup users bring to our attention most often is speed. We also want to stress that responding as quickly as possible and breaking up long messages into shorter ones is only half the battle!
We’ve found that there are really two key things that students mean when they mention speed. We’ll call them “typing speed” and “instruction speed.” Even if you respond immediately to every message, you could still be moving the session and the student’s understanding forward in a way that feels slow to the student. Concrete examples of this include lingering on topics that the student fully understands, asking about topics whose relevance isn’t clear at all to the student, and not pausing or adjusting guiding questions when the student is confused or discouraged.
Tips and Takeaways 
There’s always a way to move toward the solution with input from the student as long as you anchor your questions to what the student knows and stay attentive and encouraging. For example, if you’ve asked more than one guiding question in a row but the student hasn’t been able to answer them, you can always give a limited but helpful amount of information via simplified example problems, whiteboard drawings, or hinting at where the student should direct his or her attention next.
We and other tutors would love to hear about your experiences with session speed and what has helped you with this issue in past sessions. Feel free to discuss in the comments section below!
— Team Yup