Recently, we built a tool that alerts us 
whenever a tutor is logged into a shift but loses connection with our servers, because we’ve seen this issue cause negative student experiences. Now that this tool is more robust and accurate, we will be acting in the following ways:
If a tutor is logged into a shift but loses connection with our servers, that tutor will…
1. Receive an e-mail the next day from scheduling@yup.com detailing the instances of when they were not connected.
2. Receive a pay deduction for any period of no internet connectivity beyond 5 minutes. (Ex. A tutor was logged into their shift, but not connected to our servers for 15 minutes; 15 minutes will be deducted from their pay.)
3. No scheduling strikes will be given for this issue at this time.
This policy begins on Monday, November 7th, 2016.
Of course, let us know if you have any questions or tips on how to help combat this issue (ex. you see patterns between the cited times and your activity).
Best,
Team Yup