Hi, everyone!
We hope you have had a wonderful week! Schools are beginning to reopen after the summer holiday so we hope to see a slow but steady increase in session volume. We will increase hours accordingly. Thank you for all of your care and attention in supporting our students and empowering them to learn!
Below are some notes on tutor connectivity and upcoming important dates. Have a great weekend everyone!
Tutor Connectivity
At Yup, we provide 24/7 service to students which means that tutors need to be consistently available during their scheduled shifts. We’ve noticed recently that a large proportion of students have been unable to connect with tutors despite adequate staffing. Many of you have also flagged for us that despite being available during an active shift, the ERT bot is sounding and you are never assigned a session. There are several reasons that this might be happening. We’ve outlined them below along with some solutions for the future.
To better diagnose issues in any of these areas, we will be sending weekly emails summarizing two key pieces of information:
- The total amount of time that you spent on the post-session screen beyond the expected 2.5 minutes.
- Total minutes of your shift you were actively connected to the Yup Tutor dashboard.
Please let us know you have any questions or need support!
Reminders
