Hi, everyone,
This week we are introducing an update to our payroll and attendance systems. In the past, we have used a complicated system of spreadsheets and forms to calculate monthly payroll and monitor attendance. Moving forward we are going to streamline the process by relying on the robust functionality of Humanity and adjusting our attendance expectations. The changes outlined below are in effect for the July pay period.
Payroll
To provide a little more context for the payroll change: we’ve heard a couple of big pain points from tutors with our current system:
- There are consistent errors in payroll. This is frustrating and undermines your confidence in our systems.
- Overtime relies on tutors’ self-reporting hours. This hasn’t been very efficient or equitable. Tutors have to spend time reporting their additional hours and if they forget, they will not get paid for the time that they work.
- Tutors do not consistently receive their pay in a timely manner.
Most of the change will be internal for the Yup team. There are two important points for tutors moving forward:
- Tutors no longer need to submit overtime or ERT response via the scheduling form.
- Tutors must start and end their shifts accurately on the tutor dashboard. Tutors who forget to end their shifts will receive a warning in their payment summary message.
In order to remove the additional step of reporting overtime and ERT response, we will now be calculating overtime on a monthly basis. The example below shows how a tutor’s overtime hours will be calculated at the end of the month.
You can always view your timesheets on Humanity by clicking the TimeClock feature at the top of the page.
The benefits for tutors in the update to this system are:
- More accurate payment
- Removal of the extra step to report overtime
- No longer receiving and checking missed minutes messages
- Payroll will be completed faster and therefore we will likely be able to pay tutors prior to the 5th of the month
Attendance
In reviewing our attendance policy we realized that our expectations were not equitable across the varied number of hours that tutors are scheduled. Let’s take a look at a couple of examples with our current expectation of 90% attendance:
We understand that there are extenuating circumstances where a tutor may be late or need to leave a shift early. While these should be rare occurrences, there should be greater equity in the expectations. In the examples above you can see that a tutor who has a large number of hours scheduled can miss a significant number of shift minutes and still meet our expectations. Our goal is to ensure that tutors are consistently available for our students and attending shifts consistently is a vital part of achieving this. The new expectations for attendance are below.
