New Feature: Canned Responses!

In a nutshell: Starting this Wednesday, Oct. 26, your Tutor Dashboard will let you send all kinds of common messages in a snap.

Why we built Canned Responses

Some phrases and types of messages need to be used much more often than others in sessions. To give you more time to focus on your explanations and to keep students more engaged, we decided to speed up that process! This versatile feature also lets you edit the messages before sending them AND cycle through different versions to avoid repetition.

What to do now

  1. Watch this video to see how to use the Canned Responses
  2. Take the Google Forms quiz below
  3. Use the canned responses when they arrive! As an incentive, we will do a random draw on October 31st of the tutors who have used this feature, and the winner will get a $25 bonus in his or her October paycheck.

As always, email tutor.support@yup.com if you have any questions.

Regards,

Team Yup

Tutoring Guidelines Update + Survey

In a nutshell:
  –   The way we’re grading rubric area C3: Engage Student has changed
  –   Please take the survey below about who you communicate with most

Guideline Change:
When a student is struggling, it can be tempting to ease their anxiety by fixing a mistake or finishing a tricky step. When this happens, the student is taking a backseat in the session and misses out on a valuable learning opportunity.

Instead, we need to see encouraging “we” language to reassure the student and methodical, guiding questions or examples adapted to their knowledge gap.

By holding tutors accountable for doing the work of the student, we aim to challenge both students and tutors. Please see Tutoring Template 2.2 to ensure you fully understand these adjustments (shown in red below):

engagec3

Tutor Network Survey: Who do you interact with most?

Happy Tutoring!

— Team Yup

Session of the Week Winner

Congratulations to Session of the Week winner, Bharathi Vavilakolanu! Well done providing a CFU to check for understanding, Bharathi– your $25 bonus will be included with your next paycheck.

(Opens session PDF in new tab.)

 

? Nominate one of your own sessions via the submission form:

— Team Yup

Discussion:

Policy Update: Ending Shift Reminder

Forget to end your shift? This will now count as a schedule infraction worth 1 strike.

imagesIt has happened to the best of us: Your shift is over, but you mistakenly close the browser with the dashboard time clock still ticking. It’s an easy mistake to make, but it creates unnecessary complications for the Scheduling Team.

Going forward, we will be enforcing a 1 strike infraction policy for instances of shifts not ending properly. Check out the Tutor Policies for a full list of schedule infractions.

Tried ending your shift but having dashboard issues? Let us know ASAP at scheduling@yup.com or tutor.support@yup.com so we can make sure it isn’t held against you.

–Team Yup

Session of the Week: Winner!

Congratulations to Session of the Week winner, Partha Sarathi Reddy Kamireddy! Awesome job encouraging this student to solve independently, Partha. Your $25 bonus will be included with your next paycheck.

(Opens session PDF in new tab.)

 

? Nominate one of your own sessions via the submission form:

— Team Yup

Discussion: