NEW FEATURE: Teaching Tips!

In a Nutshell: Use our new Teaching Tips to help adapt to students needs!

We know how difficult it is to adapt every session to meet the needs of a student.download-1

We also know that it is much easier to do this if you have information about the student prior to starting the session.

That is why we have updated the Review State to include Teaching Tips! Expect to see this new update on Thursday, November 3.

TEACHING TIPS:

Teaching Tips can be seen in the Review State and on the Status Bar above the normal session view. The Teaching Tip shown will depend on the student’s Yup activity and behavior.

TEACHING TIP What You Should Do
“New Student: make a great impression, encourage to engage” Make sure you give a great first impression so they keep coming back! If the student is unsure about how to use our app, please explain how Yup works.
“Give a cheerful welcome back” This student should already know the drill, get to their problem as quickly as possible.
“Let down in last session, make this one great” Unfortunately this student had a negative experience last time they connected with a Yup tutor. You should be especially friendly and attentive while adapting quickly to their needs.
“Gone a while: welcome back, make this one great” This student has not used Yup in a while so welcome them back. They should already know the drill though, so get to their problem as quickly as possible. Try to make this session a great one, so they come back more often.
“Needs encouragement to engage” This student has had issues engaging with tutors and following Yup’s honor code. Be patient and supportive, all while reaffirming our values.

Additionally, we have updated the status bar and removed unnecessary information. As of now you will only be seeing:

  • Student Name
  • Subject
  • Teaching Tip
  • Session Time

Please reach out if you have any questions, concerns or feedback!

Best,
Team Ops

Discussion:

Team Discussion: Text-based Tutoring

Today’s discussion topic comes from Tutor Quality Manager and math/physics tutor Sam Muriello:

images-3“I’ve tutored a lot in person, in addition to the text-based setting that Yup employs. I’ve noticed that some topics adapt better to this new setting than others. 

What are some topics that you find yourself to excel at tutoring in person, but you have found difficulty adapting to Yup’s style of tutoring? What strategies have you found to tackle those specific topics?”

Submit your own discussion topic using the form below:

— Team Yup

Discussion:

NEW: Tutor PIP Program

In a nutshell: Check out the Tutor Performance Improvement Plan (PIP) Overview to learn more about our new training program

We are excited to announce a new approach for helping low-ranking tutors improve: the Tutor Performance Improvement Plan or PIP program!

This system invites tutors who are ranked in the bottom 15% for a given week to work helpone-on-one with our Tutor Training Coordinator, Sharon Matsuoka to ensure any performance issues are addressed and corrected.
 
We encourage you to read through the PIP Overview for more information about how this new program works and what to expect if you are flagged for an unacceptable report card.


Let us know what questions you have and have a great weekend!

— Team Yup

Discussion:

Session of the Week Winner

Congratulations to Session of the Week winner, Dung Nguyen! Nice work breaking down the underlying concepts when the student got stuck, Dung — your $25 bonus will be included with your next paycheck.

(Opens session PDF in new tab.)

 

Nominate one of your own sessions via the submission form:

— Team Yup

Discussion:

Introducing: Session Analysis

Each week, we share a ‘Session of the Week’ to demonstrate exemplary teaching and procedural practices. While this can be an effective way to foster good tutoring habits, it can be just as helpful to look at imagesless-than-ideal interactions and discuss ways they can be improved or avoided.

This week we are introducing a ‘Session Analysis’ to create awareness and spark discussion about sessions showing room for improvement:

(Opens session PDF in new tab.)

yup_discussAfter reading through this session, what are some things you would do differently if paired with the same student? What are some approaches you could take to ensure the student’s gap is bridged? Do you ever find yourself making similar mistakes?

— Team Yup

Discussion: