Student FAQs + SoTW & Bonuses

 

STUDENT FAQs PAGE

Has a student ever asked you a question about Yup that you were unsure how to answer? Chances are, it is covered on our Student FAQs page.

For example, a common question we receive relating to the app is “How do I cancel my subscription?“:

We encourage all of you to familiarize yourself with the information on this page, as well as the page link (www.yup.com/faq), should you ever need to share it with a student during a session.

 

SESSION OF THE WEEK WINNER

Congratulations to Session of the Week winner, Mark Leibtog! Great job motivating the student to correct their mistakes independently, Mark! Your bonus will be included with your next paycheck.


Nominate one of your own sessions via the submission form.


PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25 performance bonuses. Great work!

–  Sejal Kothari
–  Kanav Sharma
–  Pralhad Mohan Shinde
–  Usharani PV

Happy Tutoring!

— Team Yup

Session Analysis + Practice Whiteboard Tool

SESSION ANALYSIS

After reading through this session, what are some ideas that come to mind for increasing the likelihood of the session reaching “Bridged”?

We look forward to hearing your thoughts!

 

WHITEBOARD PRACTICE LINK

Did you know that using the whiteboard feature during a session significantly increases the chances of reaching “Bridged”? For those of you who are not familiar with it, the following link takes you to a stress-free environment where you can practice using the Whiteboard feature:

Yup Practice Whiteboard

Happy Tutoring!

— Team Yup

Discussion:

SoTW + Performance Bonuses

SESSION OF THE WEEK WINNER

Congratulations to Session of the Week winner, Oliver MacDonald! Nice work inviting the student to play an active role in the session, Oliver! Your bonus will be included with your next paycheck.


Nominate one of your own sessions via the submission form.


PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25 performance bonuses. Great work!

–  Sejal Kothari
–  Kanav Sharma
–  Stephen Mutisya
–  Julia House

Happy Tutoring!

— Team Yup

New Master Resource Page + Session Analysis

NEW Master Resources Page

If you haven’t had a chance to bookmark our new Master Resources page, we encourage you to do so. Going forward, this site will host all tutor documents, forms and videos, along with serving as an onboarding guide for new tutors. We’d love to hear your feedback! Leave us a comment to share your thoughts or if you notice a resource is missing.

SESSION ANALYSIS

After reading through this session, what are some ideas that come to mind for increasing the likelihood of the session reaching “Bridged”?

We look forward to hearing your thoughts!

— Team Yup

Discussion:

Deadline Reminder, New Scheduling Form + Sotw & Bonuses

In a nutshell:
– Training video task must be completed by the end of today (Feb 10)
– New scheduling form to replace emails for non-urgent matters
– Session of the Week and Performance Bonuses

TRAINING VIDEO DEADLINE REMINDER

If you have not already gone through the new training videos on PlayPosit: Please see Raj’s recent email for instructions to access these short videos and complete the assignment. If you need help getting started with PlayPosit, please let us know ASAP at tutor.support@yup.com.

 

NEW SCHEDULING MATTERS FORM

Need to report overtime minutes, request time off or let us know about a shift takeover? We are introducing a new form that allows you to submit non-urgent scheduling requests without the need to write an email to scheduling@yup.com.

Yup Scheduling Matters Form

(This form is still being developed and improved, so if you have ideas for making it more helpful please let us know!)


SESSION OF THE WEEK WINNER

Congratulations to Session of the Week winner, Ellen Roy! Great job taking a step back and allowing the student to take the lead, Ellen! Your bonus will be included with your next paycheck.


Nominate one of your own sessions via the submission form.


PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25 performance bonuses. Great work!

–  Kanav Sharma
–  Vaughan Leslie
–  Julia House
–  Igor Bielopolskyi

 

Happy Tutoring!

— Team Yup

Discussion: