New Training Video + SotW & Bonuses

NEW TRAINING VIDEO: Adapting to Student Errors

We are excited to share with you the next video in our training series, which looks how to respond when a student makes a mistake. Please watch the video and answer the interactive questions by next Friday, April 28th.

If you did not receive your PlayPosit login details with our previous training video, please let us know at tutor.support@yup.com.

(Video opens in new tab)

SESSION OF THE WEEK

Congratulations to Session of the Week winner, Joseph Welch! Great job building rapport with this student, Joseph! Your bonus will be included with your next paycheck.

Nominate one of your own exceptional sessions via the submission form and you could win a $25 bonus!


PERFORMANCE BONUS RECIPIENTS

Congratulations to John Wollney who achieved a Top Ten tutor ranking for two or more consecutive weeks, earning him a $25 performance bonuses. Great work!

— Team Yup

SotW + Performance Bonuses

Congratulations to Session of the Week winner, Amal Haseeb! Wonderful job demonstrating patience with this student, Amal! Your bonus will be included with your next paycheck.

Nominate one of your own exceptional sessions via the submission form and you could win a $25 bonus!


PERFORMANCE BONUS RECIPIENTS

Congratulations to Kanav Sharma who achieved a Top Ten tutor ranking for two or more consecutive weeks, earning him a $25 performance bonus. Great work Kanav!

— Team Yup

Announcements + SotW & Bonuses

PAUSED SESSION BUG

Some of you may have noticed a new bug surrounding the “Session Paused” messages that let us know when a student has run out of minutes. A number of our users have found a loophole that allows them to continue with a session despite running out of minutes.

If this happens during one of your sessions, please continue teaching as normal. We are aware of the loophole, but have not prioritized fixing the issue just yet as there are a limited number of users who are aware of it.

REPORTING USERS

As our session numbers increase, we expect to continue seeing a rise in inappropriate users and spam sessions. You all have been doing a great job reporting users who break Yup policy via HipChat!

Going forward, we ask that you only report users who are being inappropriate. This includes using bad language, being abusive or sending crude images. Narrowing down the number of reported users we receive to just the severe cases will allow us to more efficiently block students who are acting out of line.

SESSION OF THE WEEK

Congratulations to Session of the Week winner, John De Los Reyes! Your open guiding questions were nicely adapted to this student’s level of background knowledge, John! Your bonus will be included with your next paycheck.

Nominate one of your own exceptional sessions via the submission form and you could win a $25 bonus!


PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25 performance bonuses. Great work!

–  Kanav Sharma
–  Robin DeShazo
–  Prabhat Kumar Kushwaha

Happy Tutoring!

— Team Yup

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