May QA Drawing + CotW #8

UPDATE: The login change has been pushed back and will likely be happening early next week (Week of June 11th.) If you haven’t already reached out to tutor.support@yup.com and your phone number has changed since registering, please do so as soon as possible.


MAY QA DRAWING WINNER

Congratulations to our winner of the $250 QA Score bonus drawing for the month of May, Kevin Lloyd Esguerra!

Every month we will be drawing a winner at random to win this bonus prize – you can be entered up to 4 times per month for every week your composite score is greater than or equal to 9.0.


COMMENT OF THE WEEK #8

Comment of the Week? More like Comment of Year! Although the student forgot to tag the session with any positive tags, their comment makes it clear why this week, Carina Seah takes the prize!

The best tutor I have ever had. She really worked with me and explained the topic in many different ways in order for me to really understand. She also didn’t make me stressed about anything as she told me everything in the simplest way and she helped me learn so many different things in such a short amount of time. Thank you for the amazing help, not even my teacher would have explained it this good.”

Although this week’s session is a bit longer, we encourage you to read it and see how simply this tutor explained a trickier Chemistry concept!

Comment of the Week #8    

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Have a great weekend, tutors!

— Team Yup

 

Login Changes + CotW

IMPORTANT: CHANGES TO HOW YOU LOGIN

Starting next Friday (June 8th), how you login to the Tutor Dashboard will be changing.

We will no longer be using email addresses or Facebook credentials. Instead, you will be prompted to enter the phone number associated with your tutor account. You will then receive a text message with a verification code, which you can use to sign in:

⚠ Please email tutor.support@yup.com if:

  • You need to login using a different phone number than the one you used when applying to become a tutor
  • You will not be able to keep your phone on hand during your tutoring shifts
  • You encounter any issues preventing you from signing in once this change has been made

COMMENT OF THE WEEK #7

Congratulations to Comment of the Week winner, Finka Bankovic! For this session, 4 out of 5 positive feedback tags were applied by the student, who left the following comment:

Thank you soooo much for your time and effort to help me. Having you ask the right starting questions helped me understand what I needed to do next. Thank you. Hope you have a wonderful day.

Please read through the session and annotations to see why this session prompted the student’s response!

Comment of the Week #7    


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Have a wonderful weekend, tutors!

— Team Yup

Summer Schedules + CotW

YUP SUMMER SCHEDULES

Summer break is here and most US schools are closed or finishing up the school year! Unfortunately this does reduce user demand, which means we will be transitioning to a summer schedule for tutors in the coming weeks. Keep an eye on your inbox for an email from scheduling@yup.com with more information.

COMMENT OF THE WEEK #6

Congratulations to Comment of the Week winner, Prabhat Kumar Kushwaha! For this session, 5 out of 5 positive feedback tags were applied by the student, who left the following comment:

“Thank you for being so patient with a student like me! :)”

Please read through the session and annotations to see why this session helped the student

Comment of the Week #6    


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Happy tutoring!

— Team Yup

MathEd in the News + CotW #5

SUGGESTED READ – MathEd in the News

The following article examines the evolution of mathematics education in American classrooms and curriculum as emphasis has shifted away from memorizing facts and towards understanding underlying concepts and processes:

“This is where successful math education starts; with adults who know what questions to ask and who have the skills to help children discover their own solutions.”


Read more: 
“This is why it’s so hard to help with your kid’s math homework” (Jessica Lahey, Washington Post)


COMMENT OF THE WEEK #5

Congratulations to Comment of the Week winner, Steve Park! For this session, 4 out of 5 positive feedback tags were applied by the student, who left the following comment:

“Thanks for helping me study for my test tomorrow. I feel a lot more confident :)”

Please read through the session and annotations to see why this session helped the student feel better about finding the vertex.

Comment of the Week #5      


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New Overtime Policy + CotW #4

Overtime Policy UPDATE (as of 5/14)

Starting Monday 5/14, we will be putting new policies into effect to address a point of frustration for users and tutors alike: tutors’ shifts ending during a session. The following policies aim to reduce the frequency of this situation occurring:

#1. Don’t claim a session you can’t take
Don’t claim a session in the final minutes of your shift if you know you can’t work overtime. (“Welcome! Sorry can you submit a new request? My shift is ending now.”) This may decrease the student’s wait time temporarily, but they will be frustrated in the long run when they have to resubmit the problem.

#2. Earn more for working overtime
Tutors who work past the end of their shift by 5 or more minutes will earn time-and-a-half (1.5 times your hourly rate) for overtime minutes
. This rate will only apply to sessions that were claimed within the timeframe of your shift.

#3. Anticipate the need to extend your shift
Please avoid taking a shift if you know you will need to leave directly at the end.
Ideally, you should be free up to 30 mins after a given shift in case of a longer session. This applies to shift takeovers, shift additions (from Available Shifts sheet), and your Normal Weekly Schedule.


COMMENT OF THE WEEK #4

Congratulations to Comment of the Week winner, Sekhar Reddy! For this session, 4 out of 5 positive feedback tags were applied by the student, who left the following comment:

“Thank you so much for your help. I feel better on this topic and I really appreciate it!”

Please read through the session and annotations to see why this session helped the student feel better about finding the vertex.

Comment of the Week #4      


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