Fall Schedules, Tutor Growth Pathway, and Humanity Launch!

We continue to be excited for the start of the Fall semester this upcoming Monday, 9/2. We want to thank everyone for helping us through all the recent changes.

Tutor Growth Pathway and Fall Schedules

Congratulations on a great job during our Tutor Freeze Period! We saw a big bump in comp scores, ratings, and claim rate. This means better teaching, less drops, and faster service for our students =)

 

Growth pathway payment rates will go into effect on September 1, 2019

  • August payroll will reflect our old system, including relevant bonuses 
  • Please ensure that you have signed your new contract: reach out to sharon@yup.com with any questions or concerns

Fall schedules will go into effect September 2, 2019

  • Please verify your schedule and reach out to scheduling@yup.com with any concerns or requests to add hours, based on the noted schedule availability

Humanity Scheduling Software

Full launch of Humanity will take place on September 9/2. Until then, please continue to use our typical procedures and policies for scheduling matters (e.g., fill out a form for a shift switch or leave request on 9/1). However, some important notes:

Available shift release for the week of 9/2 will take place Friday, August 30 in Humanity

  • Tutors can see their weekly Fall schedules the evening of Thursday, August 29 
  • Tutors can claim hours up to their total weekly hours Level maximum

Starting 9/2, we will move to using Humanity for all major scheduling procedures

  • Release shifts, request leave, and continue to claim shifts in Humanity
  • Use the scheduling form to submit overtime or availability updates

New Tutors

And finally, get excited for an influx of new tutors! We expect up to ~50 new tutors to onboard over the next few weeks, and more when we split the subject exam (more to come on that). 

Keep up the fantastic work everyone!

–Team Yup

Scaling Updates + Student Feedback Award

HUMANITY, TUTOR GROWTH PATHWAYS + AUTUMN SCHEDULES

We’re so excited for the upcoming Autumn Semester! A couple of important updates:

Humanity Scheduling: Our soft launch continues through Friday 8/30 as we ensure our systems are integrated and tutor accounts work properly

  • Please confirm you’ve successfully logged in via the #announcements Slack channel post
  • While we appreciate you continuing to practice using Humanity, our current scheduling systems (available shifts google sheet, scheduling forms, etc) will remain our primary means for scheduling for another week
  • Our full launch date is set for Friday, August 30 to cover the week starting September 2! Look out for more information on what this entails next week!


Tutor Growth Pathway and Autumn Schedules:
A quick reminder that the freeze period is ending soon for Tutor Growth Pathway assessment

  • Reminder: Sunday, 8/25 is the last day to submit your Autumn availability
  • Expect your official Tutor Growth Pathway level &  new schedule on Thursday, 8/29
  • Launch of the Growth Pathway incentives system is set for September 1st
  • We will announce the contract re-signing process on Monday

OUTSTANDING STUDENT FEEDBACK AWARD

Congratulations to Mark Leibtog for earning the Outstanding Student Feedback Award! Some of Mark’s exceptional student feedback comments include:

  • “THANK YOU SO MUCH! You helped me so much today and it means so much:) Yup has been so helpful and you are one of the best teachers I’ve gotten paired up with!”
  • “Incredible teacher! Very clear next steps suggested”
  • “Very fast, didn’t have me on here for hours trying to solve one problem. Hope to be matched with this tutor again!”

Have a great weekend, all!

— Team Yup

Humanity Launch + Scaling Updates

HUMANITY SCHEDULING LAUNCH

We’re proud to officially announce a soft launch of Humanity Scheduling Software for Yup tutors starting today, August 16th. Please keep an eye out for an introductory email as well as an activation email inviting you to the Yup Humanity Platform.

Full launch of the platform is expected to occur on Friday, August 30. We will send an email to all tutors to confirm this date closer to full launch.

Please note that all scheduling procedures and policies will remain the same for now. This means that you should still claim shifts through our Available Shifts Sheet and fill out the Scheduling form through next week. No changes made on the Humanity platform (such as shift claims or releases) will reflect on the final schedule until full launch.


TUTOR GROWTH PATHWAY

As a reminder, tutors have the opportunity to qualify for any Level based on their performance from August 5 – August 25. The new Growth Pathway system will launch on September 2, at which time we will implement all new policies touched upon in the webinar. Please continue to email us any questions at tutor.support@yup.com. Check out the following newsfeed posts to revisit the details of the program: 

 

AUTUMN SCHEDULING

In light of the upcoming Autumn scheduling process, we ask that each tutor submit their updated maximum availability for the 2019-2020 school year by Friday, 8/23 via the Scheduling Form’s “Update Availability” option. Yup will use this information to craft future schedules, doing our best to ensure that tutors receive the hours they want as per their pre-summer schedules (where relevant) and available hours.

In line with the creation of autumn schedules, we ask tutors submit any session disputes by August 25th. This will allow us to accurately assign Tutor Growth Pathway levels and schedule hours according to the program’s hour maximums by level.


Let us know what questions you have and Happy Tutoring!

— Team Yup

Webinar, Peformance Email & Schedule Software Launch

YUP TUTOR WEBINAR RECAP

Last week, we announced an upcoming initiative that will change how we incentivize tutor growth and performance as we scale: the Tutor Growth Pathway. Yesterday, we were pleased to be joined by over 20 tutors from across the globe for a live Tutor Webinar hosted by Yup’s Director of Tutor Operations, Kreg Moccia.

Thanks so much to those of you who were able to attend – especially to those who were able to jump on the microphone and engage with thoughtful questions!

If you missed the webinar, we strongly encourage you to watch the video in order to fully understand not only the new Growth Pathway program, but also the email you will be receiving today pertaining to your performance (continue reading below for more details).

LAUNCH WEBINAR VIDEO ↪
LAUNCH WEBINAR SLIDES ↪

GROWTH PATHWAY EMAIL NOTIFICATION

Please keep an eye on your inboxes today as we send out the 15-week metrics that will help dictate your Growth Pathway Level once the system goes into place in September. In addition to using historical data, we will also capture data from Aug 5 – Aug 25, which will provide everyone with a chance to progress from their initially assigned level before the program officially launches on Sept 2.

UPCOMING: HUMANITY SCHEDULING LAUNCH

Stay posted for an announcement regarding the introduction of our new schedule software, Humanity ShiftPlanning in the coming weeks. More info can be found in the webinar video and webinar slides.

Humanity’s Mobile App – Coming Soon

Happy Tutoring!

— Team Yup

Autumn at Yup Webinar + Student Feedback Award

CHANGES FOR AUTUMN 2019 + WEBINAR

The webinar will be hosted by our new Director, Kreg Moccia.

Hope everyone is having a fantastic summer! Here at Yup HQ, we are gearing up for a number of new initiatives for the coming school year. In order to prepare for a new go-to-market strategy which could potentially increase our userbase substantially, Ops is redesigning how we test and qualify applicants, schedule tutors, and incentivize tutor growth and performance. The infographic below outlines these changes more in depth.

In order to fully introduce the tutor team to the changes to come, we will be holding a live webinar on Thursday, August 1st at 9:00AM PDT, hosted by our new Director of Tutor Operations, Kreg Moccia. The webinar will touch on all areas of the scaling program, but will focus on the new Tutor Incentive Program.

Looking forward to visiting with you all next week in the webinar! Check your emails for a Google Calendar invite with the Zoom webinar link.


OUTSTANDING STUDENT FEEDBACK AWARD 

Congratulations to Paul Jason Carolino for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Paul’s exceptional student feedback comments include:

  • “Mr. Carolino you’re amazing!!! Thank you so much for your help. It was so helpful. You don’t know how much I appreciate it!!!”
  • “Awesome tutor! Thank you SO much for believing in me!!!! I dont come across as great of a tutor as you everyday, so thanks for all your help!”
  • “Thank you very much Mr. Carolino, I appreciate your help because you have made me understand what the question was asking. You are a hero!”

 

Happy tutoring!

— Team Yup