Coming Soon: New Tags!

In a nutshell: Our new tagging system goes live soon! Check out how it works on slide 8 of the Tutor Policies doc.

The engineering team will incorporate the new tags into your Tutor Dashboard on the night of Friday, August 26th. (FYI: the Session Categorization document, linked to in slide 7, still refers to the old tagging system.)

The new tagging system has multiple benefits. Most importantly it will improve:

  • Your performance. Along with feedback scores for non-Gap Clarification Phase (GCP) sessions, the new tags will allow you to see more targeted, relevant information about GCP sessions.
  • Our Quality Assurance system. The new tags will let us fairly and efficiently filter out sessions (testing app, cheating, wrong subject etc.) that should not affect your percentage of GCP sessions.
  • Yup Team metrics. The new tags will provide our product, engineering, and operations teams with useful information about what’s happening in individual sessions.

If you have any questions about the new tagging system, feel free to email tutor.support@yup.com.

Regards,

Team Yup

Tutor Review State now 20 seconds!

In a nutshell: Starting today, August 19th, we’re reducing the Tutor Review State time period from one minute to twenty seconds.

We’ve updated the Tutor Review State Guide to reflect this change. The guidelines in prior posts about the Review State still apply, and you all still need to take the Pop Quiz we posted last week!

You’ll keep using the time in the Review State to understand the student’s assignment and get a sense of which ideas it covers. The difference is that now, you’ll more quickly start talking to your students about what they know and what issues they’re having. If you absolutely need more time to review the problem, simply ask for it after you introduce yourself, like so: I’ll need another moment to finish looking over your problem and then we’ll get started. Thanks for your patience! Note that we’re also keeping the Yup Bot in order to set student expectations and collect their work.

This decision is the result of weeks of data showing that the one-minute Review State doesn’t significantly impact important measures like the percentage of sessions reaching Gap Bridged. Our hypothesis: trying too hard to strategize without live input from the student produces marginal benefits at the cost of making anxious students wait for help!

Regards,

Team Yup

 

Grade Disputes + Report Card Updates

In a nutshell:
– Grades can now be disputed when off by 2 or more pointsmegaphone 2 icon
– Contact Kelsea to discuss improving Report Cards

Grade Disputes & Rubric 2.2
Rubric 2.2 is here, and we have adjusted the Grade Dispute policy to match. While you previously needed a score that was incorrect by three or more points to qualify for a grade dispute, you can now dispute session scores you feel are off by two or more points.

The biggest change that comes with Rubric 2.2? You will no longer be expected to write an overview before moving into the Explanation Phase. Instead, we are focusing on these six key teaching aspects to assess your sessions:

rubric2.2

(While this change is not yet reflected on your Tutor Dashboard’s feedback system, you may have noticed that the areas we no longer grade automatically receive a “Yes”.)

Quality Assurance Report Cards
Received a less-than-perfect Report Card? Get in touch with our Training Coordinator, Kelsea, at tutor.support@yup.com or kelsea@yup.com. She will look into your recent sessions and suggest ways to improve your performance and get those Report Card numbers where they need to be.

Happy tutoring!

— Team Yup

NEW Tutor Review State procedure!

In a nutshell: our Tutor Review State Guide has been streamlined and updated! Please begin following the steps described in this guide as soon as your next shift starts.

The new guide can be found at this link:

https://docs.google.com/document/d/19ptACsAuMITHQMoQ_GPSEVk9xZel5Tp2Yj_CAYne3L0/edit?usp=sharing 

The new instructions give more impactful and actionable information about how to use this time. In short, the new steps are as follows: understand the problem, think about the concepts you and your student will discuss first, and (step 3 is currently optional) locate one or more visual resources that will help you explain them.

A couple more points to keep in mind regarding the review state and identifying gaps in understanding:

  1. Once you have a clear idea about which concepts need to be understood to solve the problem and which ones are probably causing confusion, don’t stop there!! As soon as the session starts, and with that information in mind, pinpoint the most advanced concept among these that the student is familiar with. Starting from things the student already knows will give you a solid starting point for the rest of your instruction and should also make the student more likely to participate.
  2. Schools are starting up again and more of our students will be submitting images of their progress to the Yup Bot. When this happens, always remember to factor the student’s progress into the first few messages of your session!

Regards,

Team Yup

What probability and statistics ideas DO we cover, anyway?

In a nutshell: There is some confusion and new information surrounding which probability and statistics concepts we cover and which ones we don’t. We’ve created a list to help you out!

We have mentioned before that the upper limit of the probability and statistics material that we cover is defined by the High School Statistics and Probability section of the Common Core State Standards for math.

However, the language in some of these standards is not very exact. For example, one particular standard claims that students have to be able to use the mean and standard deviation for a normally distributed data set to estimate population percentages. This implies (without explicitly stating) that they need to calculate and use z-scores.

To display our updated policy and clear up the confusion once and for all, here is a comprehensive outline of the concepts in probability and statistics that we expect Yup Math Tutors to be able to cover by the start of the upcoming school year (topics not originally included by the Tutor Policies document are in green text):

  • Basic probability (e.g. if there are 3 blue blocks and 4 green blocks in a bag, what is the probability of a randomly chosen block turning out to be blue?)
  • Compound events
    • Choosing objects with and without replacement
    • Mutual exclusivity
    • Dependent vs. independent events
    • Addition and Multiplication Rules
    • Conditional probability (Bayes’ theorem)
  • Permutations and combinations
  • Calculating expected values (e.g. It costs $5 to play a gambling game that has a 1% chance of paying you $200 and a 10% chance of paying you $20. What is the expected payout of the game?)
  • Central tendency in data sets (mean, median, mode)
  • Spread in data sets (standard deviation, interquartile range, outliers)
  • Understanding when a probability distribution is normal, skewed right, or skewed left (68-95-99.7 rule)
  • Using mean and standard deviation of a normally distributed data set to estimate population percentages (e.g. calculating z-scores)
  • Using sample means and standard deviations to test for statistical significance (specifically: null and alternate hypotheses, one- and two-tailed t-test, p-values, chi-squared goodness of fit test, and degrees of freedom)
  • Finding the population proportion and margin of error for a given population parameter and confidence interval
  • Understanding scatter plots, box-and-whisker plots, stem-and-leaf plots, and histograms
  • Frequency (relative, joint, marginal, and conditional) in two-way data tables
  • Basic sampling methods and biases
    • Simple random sampling
    • Different between sample survey, experiment, observational study
  • Basic principles of lines of best fit (regression lines)
    • Fitting regression lines 
    • Finding the correlation coefficient (using a calculator)
    • Understanding that correlation does not imply causation
    • Interpreting the slope and y-intercept for a data set
    • Plotting residuals

We still do not cover certain advanced probability distributions (e.g. Poisson or geometric), advanced hypothesis tests (e.g. ANOVA), Type I and II errors, or any other concepts that are not found in the Common Core. Since we realize that much of this material has not been mentioned in the past, here are a few resources (among many) that you can use to update/refresh your knowledge on any of the material mentioned above.

In addition, there will be a 3-week period, starting today, in which you will not be given an infraction for telling students you cannot solve a problem if it contains statistics concepts that we previously regarded as outside our coverage. Use it wisely!!

–Team Yup