Category: Announcements

Announcements + Discussion Problem

In a nutshell:
 – Last week’s Performance Bonus recipients
 – Session of the Week
 – Tutor Report Cards have been updated
 – Ensure you are familiar with the concept below

PERFORMANCE BONUS RECIPIENTS 

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25 performance bonuses. Great work!

 – Igor Bielopolskyi

– Bryan Rock

– James Chen

– Partha Kamireddy

SESSION OF THE WEEK

Congratulations to Session of the Week winner, Vaughan Leslie! Nice use of CFU here, Vaughan— your $25 bonus will be included with your next paycheck.

(Opens session PDF in new tab.)

Nominate one of your own sessions via the submission form.

DISCUSSION PROBLEM/CONCEPT CHECK:

Please take a moment to review the following problem to ensure you have a solid understanding of how to solve questions like this (click to enlarge in new tab):

 

 

 

 

 

Share your thoughts on how you would approach teaching this below!

TUTOR REPORT CARDS

Tutor Report Cards are now updated after an above average number of sessions caused grading delays. If you are reading this after Monday, 11/28 and missed your report card from the week of 11/14 – 11/20, email us at tutor.support@yup.com to obtain a copy.

— Team Yup

Discussion:

Session of the Week + Performance Bonuses + Bug Reports

PERFORMANCE BONUS RECIPIENTS 

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25 performance bonuses. Great work!

 – Bryan Rock

 – James Chen

 – Partha Kamireddy

 – Prabhat Kushwaha (3 week record! ? )

SESSION OF THE WEEK

Congratulations to Session of the Week winner, Avee Mahato! It was awesome to see you provide relevant CFUs and useful images Avee,— your $25 bonus will be included with your next paycheck.

(Opens session PDF in new tab.)

Nominate one of your own sessions via the submission form:

BUG REPORTS

When submitting a bug report about an in-session error, please include the student’s name + number of sessions they have had with Yup (ex: John-13) so we can determine which session was effected by the bug.

Have a great weekend!

— Team Yup

Discussion:

Student Feedback + Discussion Problem + Positive Language Reminder

In a nutshell:
– Read a student’s thoughts on about their Yup experience
– Ensure you are familiar with the concept below
 – Reminder: Positive Language

STUDENT FEEDBACK:

We recently received the following comments from one of our users:

“Please tell the tutors to keep asking GUIDING questions- they are a tremendous help in helping us students gain lasting comprehension of the material. And overall, keep up the great work! ? I LOVE this app – it has made the difference between staying in school and considering dropping out!”

Feedback like this serves as a reminder that all your hard work is undeniably impacting our student’s lives! We want to thank all of you for helping to make our team of tutors truly exceptional.

DISCUSSION PROBLEM:

Please take a moment to review the following problem to ensure you have a solid understanding of how to solve questions like this (click to enlarge in new tab):
Share your thoughts on how you would approach teaching this below!

POSITIVE LANGUAGE REMINDER:

Please take care to ensure that all interactions with students are welcoming, patient and free from judgment. Condescending phrases like “It’s quite simple…” or “Obviously…”  are never okay and will only frustrate students further. Be careful about how you are typing messages– using all caps, “…” or “??” can send the wrong message.

Happy tutoring!

— Team Yup

Discussion:

Session of the Week + Report Card Links

SESSION OF THE WEEK

Congratulations to Session of the Week winner, Sejal Patel, who very patiently adapted her instruction to this student. Well done Sejal! Your $25 bonus will be included with your next paycheck.

(Opens session PDF in new tab.)

Nominate one of your own awesome sessions via the submission form.

TUTOR REPORT CARD LINKS

Each of you should have a link to your unique Tutor Report Card which is updated weekly with your recent sessions and performance rankings.

If you do not have a link for your report card, please search your email inbox (and spam folder) for an email from Raj containing this information.

If you are unable to find it, email us at tutor.support@yup.com and we would be more than happy to provide it.

— Team Yup

Discussion:

NEW: Server Connection Policy

In a nutshell: Starting November 7th, we will be holding tutors accountable for any instances of dropped internet connection during a shift.

Having a working internet connection is an integral requirement for all Yup tutors. After all, that’s how we connect to students!


Recently, we built a tool that alerts us imageswhenever a tutor is logged into a shift but loses connection with our servers, because we’ve seen this issue cause negative student experiences. Now that this tool is more robust and accurate, we will be acting in the following ways:

If a tutor is logged into a shift but loses connection with our servers, that tutor will…

1. Receive an e-mail the next day from scheduling@yup.com detailing the instances of when they were not connected.

2. Receive a pay deduction for any period of no internet connectivity beyond 5 minutes.  (Ex. A tutor was logged into their shift, but not connected to our servers for 15 minutes; 15 minutes will be deducted from their pay.)

3. No scheduling strikes will be given for this issue at this time.

This policy begins on Monday, November 7th, 2016.

Of course, let us know if you have any questions or tips on how to help combat this issue (ex. you see patterns between the cited times and your activity).

Best,
Team Yup