Category: Announcements

SotW + Performance Bonuses

Happy New Year from Yup!

Cheers to another awesome year together!

 

SESSION OF THE WEEK WINNER

Congratulations to Session of the Week winner, Partha Kamireddy! Great job using probing questions to nudge the student in the right direction Partha— your $25 bonus will be included with your next paycheck.

Nominate one of your own sessions via the submission form.

PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25
performance bonuses. Great work!

– Kanav Sharma
– Vaughan Leslie
– Partha Kamireddy (7-week record! ?)

Happy tutoring!

— Team Yup

 

Effective Probing Guidelines + Video

In a nutshell: Take a look at the first installment of Yup’s new training video series, along with companion slides, which address effective probing.

One of the trickiest parts about tutoring online is being matched with a student you know nothing about. Do they need an exhaustive explanation or just a push in the right direction? This is why so much emphasis is placed on clarifying student progress and existing knowledge before choosing a suitable explanation approach.

We are excited to share a couple new resources with you which have been created to provide structure and guidance for the Gap Clarification Phase:

Did you find the video format helpful?
What are some training videos you hope to see in future?

Happy holidays and have a wonderful New Year!

— Team Yup

Discussion:

Newsfeed Poll + SotW

POLL: How do you navigate the newsfeed pages?

 

SESSION OF THE WEEK WINNER

Congratulations to Session of the Week winner, Manav Sharma! Nice work engaging the student with open questions Manav— your $25 bonus will be included with your next paycheck.

Nominate one of your own sessions via the submission form.

PERFORMANCE BONUS RECIPIENTS
Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25
performance bonuses. Great work!

– James Zelin Chen
– Hem Chandra Bhatt
– Partha Sarathi Reddy Kamireddy (6-week record! ?)
– Vaughan Leslie

Have a great weekend!

— Team Yup

Student Fault Tags Clarification

In a nutshell:
Clarification of several tags for which tutors have voiced uncertainty

To clear up confusion about tags for sessions ending by fault of the student, we have clarified a few tag definitions below. Please read through the following explanations and let us know if you have any questions:

“Unclear” – Student ends the session randomly without any notice or reason given.
Example: the student leaves in the middle of a step without warning.

“Other (student)” – Student caused the session to end for a reason that isn’t covered by a specific tag.
Example: the student wants a particular tutor and leaves when they are connected to someone else.
Note: This should be used primarily for Gap Clarification Sessions sessions, but if ever a situation arises where you need to use this for another category that is fine, just email us and let us know about the situation.

“Did not engage / Stopped responding” – This tag should only be used when the session ends automatically due to an inactive student.
Example: The student is unresponsive to a tutor’s question for 5 minutes, causing the session to automatically end.

If you have questions about the above tags or any others we didn’t clarify, please feel free to ask in the comments or email tutor.support@yup.com so we can address them for you!

— Team Yup

Discussion:

Scheduling Reminder + Announcements

downloadHOLIDAY SCHEDULE REMINDER
Just a friendly reminder for those of you who plan on taking time off between now and the end of the year to please contact scheduling@yup.com and let us know your plans as soon as possible. We are happy for you to take time off but do need to make sure we have tutors online throughout the holidays for students who still need help.

SESSION OF THE WEEK
Congratulations to Session of the Week winner and new team member, Helen Herring! You did an awesome job of creating a welcoming and engaging learning environment Helen— your $25 bonus will be included with your next paycheck.

(Opens session PDF in new tab.)

Nominate one of your own sessions via the submission form:

PERFORMANCE BONUS RECIPIENTS
Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25
performance bonuses. Great work!

– Murali Namburi
– Prabhat Kushwaha
– Partha Kamireddy (5 week record! ?)

Happy tutoring!

— Team Yup