Student Feedback Award and Tutor Spotlight

Student Feedback Award

Congratulations to Madhumathi Raman for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Madhumathi’s exceptional student feedback comments include:

  • “She took her time with me. I would love to have her again. She made sure that I understood both ways that the problem had. She gave me examples and she explained to me.”
  • “She’s amazing and patient but best part of interactions are how she always ends it with have a fabulous night/day. Honestly so nice of her to do that”
  • “Thank you so much for your help! I liked that you asked me the after lesson help questions differently from the regular format and even offering an extension explanation. The concepts are much clearer to me now. Your patience and thorough explanations were great, hope to work with you again :)”
  • “Thank you Ms. Raman! I really appreciate you and how you let me figure out most of the work without making me feel lost.”

Way to go Madhumathi

Tutor Spotlight

Congratulations to our tutor spotlight: Bryan Rock! We were able to share this session with the whole team on Wednesday.

The student didn’t know how to check their problem and Bryan looked up a cool way to check differential equations!

After Bryan shared that he had just found this way to check, the student said, “Yeah! It does work nicely! Let me try to check it with my next one”

The way in which Bryan went above and beyond for this session was clearly appreciated in the student’s reflection on what he learned, “I think for the diffeq, using desmos to check is very helpful. I didn’t realize those slope fields on desmos can do that” and before he left the session, “Thank you for being so great! Cya”

In two weeks, we will pick our next tutor spotlight. Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! Reminder that there is a $25 reward for being featured!

Tutor Spotlight

Congratulations to our tutor spotlight: Bharathi Vavilakolanu! We were able to share this session with the whole team on Wednesday.

The student had trouble retaining information over the course of the 3 hour session and they felt bad about it.

Bharathi was supportive and kind, at one point saying, “You are learning still, Asiya, and the excitement of a new concept is overriding your thoughts :)”.

This patience and kindness helped Bharathi build a good rapport with the student, which was reflected in the student’s positive attitude and several goodbye messages at the end. Before ending the session, the student said, “You too and ur a GREAT TEACHER”.

Next week, we will pick our next tutor spotlight. Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! Reminder that there is a $25 reward for being featured!

Tutor Survey, Tutor Spotlight, and Student Feedback Award

Tutor Survey

A primary goal for Yup is to increase student session volume. This way, our business will grow and we can assign you more scheduled hours. To encourage students to have more sessions, we offer these incentives.

We realize our incentives are imperfect:

  • Students try cheating the system by checking answers to problems over many sessions
  • Students stay away for long periods of time to increase session time

Thus, we’re aiming to revamp our incentives using the student engagement scores you assign to every session! Please fill out this survey by Friday, March 12 to provide your input on our next iteration on student session incentives. Thank you!

Tutor Spotlight

Congratulations to our tutor spotlight: Partha Sarathi Reddy Kamireddy! We were able to share this session with the whole team on Wednesday.

In the session, the student had some trouble understanding what the slope was.

After Partha taught the student that the slope was just -1, the student was not only able to complete a similar problem independently, but was also able to summarize his revised understanding. He even took it a step further to say, “how do negative and positive slopes tend to go? do positive slopes angle more upward to the right a d negative downward to the right?” This is amazing learning!

Next week, we will pick our next tutor spotlight. Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! Reminder that there is a $25 reward for being featured!

Student Feedback Award

Congratulations to Roy Alexander for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Roy’s exceptional student feedback comments:

  • “Thank you Mr. Alexander !! You were very clear and definitely helped me understand a topic I didn’t know much about. Thank you for being patient and not making me feel dumb either haha. Thanks again!!”
  • “Made sure after every step that I knew what I was doing and he was very patient and just overall a great tutor”
  • “Thank you so much for your assistance. He helped even when his shift was over! :)”
  • “He helped me with converting my days & time ((: It was concise and well explained. He walked me through it. Thankful for his tutor session and now I need to be more cautious with my context clues haha! I hope he has a great rest of his night (:”

Way to go Roy!

Yup Strategic Priorities

Hi all! We hope 2021 has been off to a good start thus far 🙂

Spurred by some great feedback, we want to update you on what’s going on at Yup HQ. Things have been quite busy over here.

A quick recap of the major changes we made this past year:

  • Shifted our focus to selling to schools instead of individual families
  • Changed our pedagogy to UPSCR
  • Updated compensation structure

In all these changes, we want to recognize that we have not been as responsive as we have been in the past. We also have not been great about keeping tutors in the loop. Why? Since we started selling to schools:

  • Kreg is acting as lead salesperson because he understands both UPSCR and the education world
  • Henry has moved to support our Leadership Team with Strategic Initiatives
  • Kelsea departed, and we have not yet hired someone to take her place
  • Sharon has been responsible for our Tutor training/onboarding, and also heavily supported the customer success team to create resources for students

We understand that by not being as responsive as usual, this may have caused you to feel undervalued and we apologize for that! Tutors continue to be the center of our Academics team. We appreciate you sticking with us through all the changes as we understand that these were not easy! We are fortunate to have such a dedicated team.

Knowing things are still busy, how do we address these gaps? Here are some of our next steps:

  • Share the Academics strategies behind Sharon’s priorities for the rest of the school year
  • Set up office hours where Sharon will be in Tutor Slack
    • This is to ensure that tutors can ask for context and to ensure that Sharon is responding to all key messages
    • Days and times are as follows, starting on Monday, March 1st
      • Mondays 10:00 – 10:30 PM PT
      • Thursdays 10:00 – 10:30 AM PT

Share more data with tutors to keep you in the loop – e.g., how do trainings actually result in higher UPSCR scores or student ratings?

Tutor Spotlight and Student Feedback Award

Check out what this student said about Yup!

When asked to describe Yup she said “Yup Boosts Confidence!” and explained how her math teachers have not pushed her as much as Yup tutors push her in a positive way. Her confidence in math and school has grown overall, and because of Yup she is not afraid to ask for help anymore and has really grown as a person

Tutor Spotlight

Congratulations to our tutor spotlight: Prabhat Kumar Kushwaha! We were able to share this session with the whole team on Wednesday.

In the session, the student initially started the problem incorrectly, by not fully understanding the goal of the problem.

Prabhat corrected the misconception helper her summarize her revised understanding. At this point, the student said, ‘This is my second time using yup (‘: I really like this!” Then, after discussing how to check the answer, the student said, “A great site and I highly recommend it for other students as well. I’ll definitely let my other classmates know about it. :D”

Next week, we will pick our next tutor spotlight. Please fill out the Tutor Spotlight Nomination form so we can continue to celebrate the amazing interactions you have with students! Reminder that there is a $25 reward for being featured!

Student Feedback Award

It is no surprise, then, that our Student Feedback Award goes to Prabhat Kumar Kushwaha for earning the Outstanding Student Feedback Award! The first comment is from the aforementioned session.

Some of Prabhat’s exceptional student feedback comments include:

  • “HE IS AWESOME! HE GUIDED ME THROUGH MY PROBLEM AND ENCOURAGED ME TO TRY IT ON MY OWN (:”
  • “You were so helpful thanks for everything I understand my problems a lot better.Have a great night”
  • “He was a cool dude, hope he has a nice evening :)”
  • “Thank you so much! I was struggling a lot, and you helped me out a ton. I also appreciate the kind and positive responses, they helped motivate me to keep trying. I appreciate the help! :)”

Way to go Prabhat!