Daylight Savings + Session Analysis

DAYLIGHT SAVING TIME REMINDER

This Sunday, March 12th we will be observing Daylight Savings in America. If you reside in an area that doesn’t observe Daylight Saving Time and you haven’t yet been in touch with us about this, please check your email for important instructions from scheduling@yup.com about how this will affect your Yup shifts.

SESSION ANALYSIS

After reading through the following session, what are some ideas that come to mind for increasing the likelihood of the session reaching “Bridged”?

 

 

We look forward to hearing your thoughts!

— Team Yup

Discussion:

Student FAQs + SoTW & Bonuses

 

STUDENT FAQs PAGE

Has a student ever asked you a question about Yup that you were unsure how to answer? Chances are, it is covered on our Student FAQs page.

For example, a common question we receive relating to the app is “How do I cancel my subscription?“:

We encourage all of you to familiarize yourself with the information on this page, as well as the page link (www.yup.com/faq), should you ever need to share it with a student during a session.

 

SESSION OF THE WEEK WINNER

Congratulations to Session of the Week winner, Mark Leibtog! Great job motivating the student to correct their mistakes independently, Mark! Your bonus will be included with your next paycheck.


Nominate one of your own sessions via the submission form.


PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25 performance bonuses. Great work!

–  Sejal Kothari
–  Kanav Sharma
–  Pralhad Mohan Shinde
–  Usharani PV

Happy Tutoring!

— Team Yup

New Master Resource Page + Session Analysis

NEW Master Resources Page

If you haven’t had a chance to bookmark our new Master Resources page, we encourage you to do so. Going forward, this site will host all tutor documents, forms and videos, along with serving as an onboarding guide for new tutors. We’d love to hear your feedback! Leave us a comment to share your thoughts or if you notice a resource is missing.

SESSION ANALYSIS

After reading through this session, what are some ideas that come to mind for increasing the likelihood of the session reaching “Bridged”?

We look forward to hearing your thoughts!

— Team Yup

Discussion:

Deadline Reminder, New Scheduling Form + Sotw & Bonuses

In a nutshell:
– Training video task must be completed by the end of today (Feb 10)
– New scheduling form to replace emails for non-urgent matters
– Session of the Week and Performance Bonuses

TRAINING VIDEO DEADLINE REMINDER

If you have not already gone through the new training videos on PlayPosit: Please see Raj’s recent email for instructions to access these short videos and complete the assignment. If you need help getting started with PlayPosit, please let us know ASAP at tutor.support@yup.com.

 

NEW SCHEDULING MATTERS FORM

Need to report overtime minutes, request time off or let us know about a shift takeover? We are introducing a new form that allows you to submit non-urgent scheduling requests without the need to write an email to scheduling@yup.com.

Yup Scheduling Matters Form

(This form is still being developed and improved, so if you have ideas for making it more helpful please let us know!)


SESSION OF THE WEEK WINNER

Congratulations to Session of the Week winner, Ellen Roy! Great job taking a step back and allowing the student to take the lead, Ellen! Your bonus will be included with your next paycheck.


Nominate one of your own sessions via the submission form.


PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25 performance bonuses. Great work!

–  Kanav Sharma
–  Vaughan Leslie
–  Julia House
–  Igor Bielopolskyi

 

Happy Tutoring!

— Team Yup

Discussion:

New Training Videos + Session Analysis

The latest videos in our Tutor Training series are here!

Last week, you all received an email from Raj with special instructions for accessing PlayPosit, a website that allows us to test your knowledge as you watch training videos.

Through PlayPosit, we have released 5 videos that look at adapting probing questions to different levels of student engagement. The videos demonstrate student engagement levels using mock live sessions and explore the following infographic in detail:

The deadline for completing this task is Friday, February 10th. Please be sure to start with “1. How to Probe – Intro”. If you have any questions or are having issues please let us know at tutor.support@yup.com.

SESSION ANALYSIS

What are some different approaches that could have been taken with this student to increase the likelihood of the session reaching “Bridged”?

We look forward to hearing your thoughts!

— Team Yup

Discussion: