Category: New Feature Updates

Deadline Reminder, New Scheduling Form + Sotw & Bonuses

In a nutshell:
– Training video task must be completed by the end of today (Feb 10)
– New scheduling form to replace emails for non-urgent matters
– Session of the Week and Performance Bonuses

TRAINING VIDEO DEADLINE REMINDER

If you have not already gone through the new training videos on PlayPosit: Please see Raj’s recent email for instructions to access these short videos and complete the assignment. If you need help getting started with PlayPosit, please let us know ASAP at tutor.support@yup.com.

 

NEW SCHEDULING MATTERS FORM

Need to report overtime minutes, request time off or let us know about a shift takeover? We are introducing a new form that allows you to submit non-urgent scheduling requests without the need to write an email to scheduling@yup.com.

Yup Scheduling Matters Form

(This form is still being developed and improved, so if you have ideas for making it more helpful please let us know!)


SESSION OF THE WEEK WINNER

Congratulations to Session of the Week winner, Ellen Roy! Great job taking a step back and allowing the student to take the lead, Ellen! Your bonus will be included with your next paycheck.


Nominate one of your own sessions via the submission form.


PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25 performance bonuses. Great work!

–  Kanav Sharma
–  Vaughan Leslie
–  Julia House
–  Igor Bielopolskyi

 

Happy Tutoring!

— Team Yup

Discussion:

UPDATE: Canned Responses

In a Nutshell: We updated Canned Responses to have two more categories; one for welcoming the student and introducing yourself and another for letting the student know you will ask questions about what they know.

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After receiving feedback from several tutors as to what would be helpful to add to our Canned Responses feature, we decided to add two new categories: Introduce Yourself and Setup Probing.

Introduce Yourself – this category pulls up a message that welcomes the student to Yup and introduces yourself – automatically using your last name. (The first message you generally always send to the student.)

Setup Probing – this category pulls up a message that lets the student know you will be asking them questions to figure out what they understand about the concepts necessary to solving their problem.

See the below screenshot of the updated Canned Responses feature to see how it will look.

What is nice about the layout now is that the three categories on the left can be used in order from top to bottom as the session goes on. 1. Introduce Yourself 2. Start Tutoring (see an example pre-filled in the chat box above) 3. Setup Probing. NOTE: It will not always be necessary to use each of them, but when they are all required they would be used in that order.

Please reach out if you have any questions, concerns or feedback!

Best,
Team Ops

Discussion:

NEW FEATURE: Teaching Tips!

In a Nutshell: Use our new Teaching Tips to help adapt to students needs!

We know how difficult it is to adapt every session to meet the needs of a student.download-1

We also know that it is much easier to do this if you have information about the student prior to starting the session.

That is why we have updated the Review State to include Teaching Tips! Expect to see this new update on Thursday, November 3.

TEACHING TIPS:

Teaching Tips can be seen in the Review State and on the Status Bar above the normal session view. The Teaching Tip shown will depend on the student’s Yup activity and behavior.

TEACHING TIP What You Should Do
“New Student: make a great impression, encourage to engage” Make sure you give a great first impression so they keep coming back! If the student is unsure about how to use our app, please explain how Yup works.
“Give a cheerful welcome back” This student should already know the drill, get to their problem as quickly as possible.
“Let down in last session, make this one great” Unfortunately this student had a negative experience last time they connected with a Yup tutor. You should be especially friendly and attentive while adapting quickly to their needs.
“Gone a while: welcome back, make this one great” This student has not used Yup in a while so welcome them back. They should already know the drill though, so get to their problem as quickly as possible. Try to make this session a great one, so they come back more often.
“Needs encouragement to engage” This student has had issues engaging with tutors and following Yup’s honor code. Be patient and supportive, all while reaffirming our values.

Additionally, we have updated the status bar and removed unnecessary information. As of now you will only be seeing:

  • Student Name
  • Subject
  • Teaching Tip
  • Session Time

Please reach out if you have any questions, concerns or feedback!

Best,
Team Ops

Discussion:

NEW: Tutor PIP Program

In a nutshell: Check out the Tutor Performance Improvement Plan (PIP) Overview to learn more about our new training program

We are excited to announce a new approach for helping low-ranking tutors improve: the Tutor Performance Improvement Plan or PIP program!

This system invites tutors who are ranked in the bottom 15% for a given week to work helpone-on-one with our Tutor Training Coordinator, Sharon Matsuoka to ensure any performance issues are addressed and corrected.
 
We encourage you to read through the PIP Overview for more information about how this new program works and what to expect if you are flagged for an unacceptable report card.


Let us know what questions you have and have a great weekend!

— Team Yup

Discussion:

New Feature: Canned Responses!

In a nutshell: Starting this Wednesday, Oct. 26, your Tutor Dashboard will let you send all kinds of common messages in a snap.

Why we built Canned Responses

Some phrases and types of messages need to be used much more often than others in sessions. To give you more time to focus on your explanations and to keep students more engaged, we decided to speed up that process! This versatile feature also lets you edit the messages before sending them AND cycle through different versions to avoid repetition.

What to do now

  1. Watch this video to see how to use the Canned Responses
  2. Take the Google Forms quiz below
  3. Use the canned responses when they arrive! As an incentive, we will do a random draw on October 31st of the tutors who have used this feature, and the winner will get a $25 bonus in his or her October paycheck.

As always, email tutor.support@yup.com if you have any questions.

Regards,

Team Yup