Category: General Announcements

Announcements + SotW & Bonuses

PAUSED SESSION BUG

Some of you may have noticed a new bug surrounding the “Session Paused” messages that let us know when a student has run out of minutes. A number of our users have found a loophole that allows them to continue with a session despite running out of minutes.

If this happens during one of your sessions, please continue teaching as normal. We are aware of the loophole, but have not prioritized fixing the issue just yet as there are a limited number of users who are aware of it.

REPORTING USERS

As our session numbers increase, we expect to continue seeing a rise in inappropriate users and spam sessions. You all have been doing a great job reporting users who break Yup policy via HipChat!

Going forward, we ask that you only report users who are being inappropriate. This includes using bad language, being abusive or sending crude images. Narrowing down the number of reported users we receive to just the severe cases will allow us to more efficiently block students who are acting out of line.

SESSION OF THE WEEK

Congratulations to Session of the Week winner, John De Los Reyes! Your open guiding questions were nicely adapted to this student’s level of background knowledge, John! Your bonus will be included with your next paycheck.

Nominate one of your own exceptional sessions via the submission form and you could win a $25 bonus!


PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25 performance bonuses. Great work!

–  Kanav Sharma
–  Robin DeShazo
–  Prabhat Kumar Kushwaha

Happy Tutoring!

— Team Yup

Discussion:

Student FAQs + SoTW & Bonuses

 

STUDENT FAQs PAGE

Has a student ever asked you a question about Yup that you were unsure how to answer? Chances are, it is covered on our Student FAQs page.

For example, a common question we receive relating to the app is “How do I cancel my subscription?“:

We encourage all of you to familiarize yourself with the information on this page, as well as the page link (www.yup.com/faq), should you ever need to share it with a student during a session.

 

SESSION OF THE WEEK WINNER

Congratulations to Session of the Week winner, Mark Leibtog! Great job motivating the student to correct their mistakes independently, Mark! Your bonus will be included with your next paycheck.


Nominate one of your own sessions via the submission form.


PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25 performance bonuses. Great work!

–  Sejal Kothari
–  Kanav Sharma
–  Pralhad Mohan Shinde
–  Usharani PV

Happy Tutoring!

— Team Yup

Session of the Week + Performance Bonuses + Report Cards

SESSION OF THE WEEK WINNER

Congratulations to Session of the Week winner, Usha Ramakrishnan! Your upbeat attitude created a really positive learning environment, Usha— well done! Your bonus will be included with your next paycheck.


Nominate one of your own sessions via the submission form.


PERFORMANCE BONUS RECIPIENTS

Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25
performance bonuses. Great work!

– James Zelin Chen
– Finka Bankovic
– Max Bathman


REPORT CARDS

Report cards are up-to-date after grading delays and now reflect the most recent QA week, 1/9 – 1/15. Email us at tutor.support@yup.com if you need your Report Card link or have questions.

Happy tutoring!

— Team Yup

Discussion:

Discussion Question + Calculus: What DON’T we cover?

Team Discussion

Today’s discussion question comes from math tutor Robert Wear:

“I know it’s important to use the whiteboard, but sometimes, I feel like using it interrupts the flow of conversation if the session is going quickly. What pointers do you guys have to make it less awkward?”

Calculus: What concepts DON’T we cover?

While Yup covers most basic calculus concepts, occasionally we do receive calculus questions that fall outside of our range.  To distinguish between basic and higher level calculus, we use the AP Calculus concept outline, which is divided across two courses: Calculus AB and Calculus BC. Currently, Yup only covers Calculus AB concepts. The following concepts fall under AP Calculus BC and are therefore outside of Yup’s range:

  • Calculating derivatives of vector-valued functions, parametric functions, and functions in polar coordinates
  • Using derivatives to determine velocity, speed or acceleration for a particle moving along curves given by parametric or vector-valued functions
  • Using derivatives of polar functions to provide information about a given curve.
  • Using definite integrals to determine displacement, distance, and position of a particle moving along a curve given by parametric or vector-valued functions
  • Solving problems involving planar motion
  • Using Euler’s method to approximate a solution or a point on a solution curve for differential equations
  • Evaluating improper integrals or showing that improper integrals diverge
  • Evaluating integrals using integration by parts or partial fractions
  • Applying definite integrals to problems involving length of a curve
  • Calculating areas bounded by polar curves with definite integrals
  • Calculating the length of a planar curve using definite integrals
  • Solving differential equations involving logistic growth
  • Determining whether a series converges or diverges
  • Determining or estimating the sum of a series
  • Constructing and using Taylor polynomials
  • Writing a power series to represent a given function
  • Determine the radius and interval of convergence of a power series

As always, let us know what questions you have!

— Team Yup

Discussion:

Scheduling Reminder + Announcements

downloadHOLIDAY SCHEDULE REMINDER
Just a friendly reminder for those of you who plan on taking time off between now and the end of the year to please contact scheduling@yup.com and let us know your plans as soon as possible. We are happy for you to take time off but do need to make sure we have tutors online throughout the holidays for students who still need help.

SESSION OF THE WEEK
Congratulations to Session of the Week winner and new team member, Helen Herring! You did an awesome job of creating a welcoming and engaging learning environment Helen— your $25 bonus will be included with your next paycheck.

(Opens session PDF in new tab.)

Nominate one of your own sessions via the submission form:

PERFORMANCE BONUS RECIPIENTS
Congratulations to the following tutors who achieved Top Ten tutor rankings for two or more consecutive weeks, earning them $25
performance bonuses. Great work!

– Murali Namburi
– Prabhat Kushwaha
– Partha Kamireddy (5 week record! ?)

Happy tutoring!

— Team Yup