Two reminders: Use the domain and report cheating users in HipChat!

In a nutshell: Use only the domain to access your Tutor Dashboard and remember to report the usernames of cheating users in the “Reported Users” HipChat room

When you try to use an outdated domain like or, you are likely to encounter bugs and odd behavior! Remember to only use to access your Tutor Dashboard.

Also, whenever you encounter a cheating user, you need to apply the “Cheating” tag in the Post-Session Screen, and you also need to notify the “Reported Users” room on HipChat of the cheating user’s username with a message like the following: “[username] is working on an exam.” You can find this room by typing “Reported Users” into your HipChat search bar.

One final note: if a user says that he or she is working on a practice quiz, do not treat that user as a cheating user!

— Team Yup

Check out the new Yup Onboarding Documents and take the Knowledge Quiz

In a nutshell: this post will introduce you to the new Yup Onboarding Documents and link you to the Knowledge Quiz, which you all need to take by this Friday at 5:00PM Pacific Time.

After many hours of discussion and hard work, we are ready to unveil our new Tutoring Template, Tutor Dashboard Manual, and Tutor Policies documents. All three are now in the form of Google Slides for easier digestion of information. We have also created a 20-question “Knowledge Quiz” that tests the breadth of the material covered in these documents.

All new tutor applicants will have to take this quiz before they can tutor on our platform. Also, since the first group of current tutors will start to be re-tested this Friday, all of you need to have read through these documents and taken this quiz by Friday, July 15th at 5:00PM Pacific Time.

Here are the links to the materials mentioned above:

Best of luck!

-Team Yup

Tell us about your pre-session review time!

In a nutshell: We want to know how you feel about the new pre-session review state and how you’re using the extra reviewing time. Please take the survey below (it should take about 5 minutes) to let us know.

Also, please bookmark this site ( and feel free to use it to refresh your memory on particular concepts or look for helpful images. Specifically, this section of the site covers all probability and data concepts covered by our service (and the Common Core State Standards).

-Team Yup

Whiteboard Image Templates + Pre-Session Review Update

Hello Tutors! Two items of business:

1. The post from two days ago regarding the new chat bot (released last night with version 5.2.0!) mentioned that you should greet the student with your name. Specifically, since our app will now refer to you as [Mr./Ms.] [your last name] to emphasize your roles as teachers, we ask that you refer to yourself this way and not by your first name when introducing yourself.

2. One clear result of last week’s survey was that investigating student progress and bringing in external resources are generally considered the two most time-intensive tasks. We fully expect the pre-session review period to streamline the first of these and we hope to eventually give you detailed information about students’ prior knowledge. For the second task, we’ve started to create a library of images that we strongly encourage you to drag from your computer onto your whiteboard and send to students whenever appropriate. You can download the first batch from this Dropbox folder. Feel free to use the whiteboard to cover any parts of them that you feel would give away too much information. We’ll release more of these in the coming weeks for other common topics like PEMDAS, probability, 3D solids, exponential functions, rational expressions, and the chain rule for derivatives. We also hope to let you access these images directly from within your tutor dashboard in the not-too-distant future. Do not hesitate to let us know if there are any topics that you strongly feel we need to add.

-Team Yup