Category: General Announcements

Achievements Feature Follow-Up

Achievement tallies as of 11/20 launch

ACHIEVEMENT CANNED RESPONSES

Starting this week, canned responses will no longer be automatically included with Achievements. Instead, when sending an Achievement, we ask that you include a brief note sharing how the student earned the badge. We hope that this will make earning an achievement more personalized and less robotic for students. The details about each Achievement can be found in the Achievements panel of the Tutor Dashboard.

ACHIEVEMENT REMINDERS

As many of you have noticed, every 10 minutes there is an automated in-session system notification reminding you to use an Achievement. Please note that this is simply a reminder – you do not necessarily need to send an Achievement immediately after receiving the  notification. Though there is not a set number of Achievements you should award in each session, a rough guideline would be to send appropriate Achievement every 10 minutes on average. We hope that using Achievements frequently will create a more engaging, positive learning environment, which in turn will make sessions feel more fun and fast-paced.

EXAMPLES + REAL SESSION SNIPPETS

While you all have done an amazing job of utilizing more commonly earned achievements like All-Star Answer and Epic Effort, we do encourage you to use the other achievements whenever appropriate. Here are some examples for when you could utilize Great Grit, Super Sharing and Cool Curiosity:

GREAT GRIT:

  • Student has corrected their mistake
  • Student moves past a difficult step

SUPER SHARING:

  • Student shares a picture of their work
  • Student states the next step on their own

COOL CURIOSITY:

  • Student asks a good question
  • Student makes an observation about the problem/concept

If you have questions about when to use a specific Achievement, please refer to the original newsfeed post, check with your peers or a member of the Ops team on Slack, or reach out to tutor.support@yup.com.

Happy Tutoring!

— Team Yup

Features Survey + Outstanding Feedback

NEW FEATURES SURVEY

Recently, we released two significant features that enhance they way tutors interact with students in-session. The following survey will give you the chance to share your thoughts and feedback on both the new Achievements feature, which was released last week, and the Concept Cards whiteboard enhancement which was released earlier this month.

Now that you all have had the chance to try these features out, we would love to hear your thoughts based on your first-hand experiences with the features. Your feedback is extremely valuable and will be shared with the product and engineering teams to make sure we are improving and evolving these features as needed!


NOVEMBER OUTSTANDING STUDENT FEEDBACK

Congratulations to Kathleen Kasper for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.

Some of Kathleen’s exceptional student feedback comments include:

  • “You helped me so much today, and I’m beyond grateful for it. I came in not knowing any concepts, and now I know so many… Your humor, teaching style, and elaborations are some things I definitely enjoyed in our session. Thanks again for all your time and guidance :)”
  • “Thank you for helping me with this problem you helped me realize that the big problems aren’t always as hard as they seem Thanks!”
  • “I liked how fast the tutoring went by. I would love it if I were paired with you again.”
  • “Thank you for helping me with this problem you helped me realize that the big problems aren’t always as hard as they seem Thanks!”


Way to go Kathleen!

Have a great weekend, tutors!

— Team Yup

Company Report + Satisfaction Survey

YUP COMPANY REPORT

Recently we’ve had a number of tutors express interest in learning more about Yup’s growth and evolution as a company. To ensure the whole tutor team is kept in the know with the business side of Yup, along with our broader vision and values, we put together the following company report just for the tutor team:

 

TUTOR SATISFACTION SURVEY

Results from October Survey

Thank you to everyone who participated in last month’s survey! Here are the tutor response averages from our key survey questions:

While the Operations Team is proud of our overall positive community feedback, we do recognize there are areas for growth and strive to continue improving. Your valuable feedback is the key to that growth!

November Survey

This month’s survey will ask for thoughts on tutor dashboard bugs. How often are you experiencing bugs? Where are you encountering bugs most frequently? Take the survey to let us know:

 

> > November Tutor Satisfaction Survey < <

 

Have a great week!

— Team Yup

New: Yup Tutor Expectations + Reminders

QUICK REMINDERS

If you haven’t already done so, please take the October Tutor Satisfaction Survey and the Tutor Bio Questionnaire before the end of the week. (See our previous post for more information about Tutor Bios.)

NEW POLICY FORMAT: TUTOR EXPECTATIONS

Starting next Monday, October 15th, we will be putting an updated policy overview into effect: Yup Tutor Expectations. These guidelines aim to shift focus away from negative behaviors tutors should avoid and towards ideal, positive tutor behaviors. We will still be assessing your performance in the areas mentioned, however with less rigidity, instead focusing on a tutor’s overall ability to meet Yup expectations.

We hope this change will convey the good faith we have in tutors to use their best judgement when making professional decisions. However, it is important to note that an inability to meet the expectations set forth in this document may place your contract at risk.

Yup Tutor Expectations will go into effect Monday, October 15th.

Please let us know what questions you have about this update and have a wonderful weekend!

— Team Yup

Testing Achievement Badges + Rebrand

QUICK UPDATES

  • If you haven’t already done so, please be sure to take our quick Tutor Satisfaction Survey to provide us with feedback in a number of areas!
  • Using our new GIF whiteboard function to share a moving image with a student? Please ask them to click on the image to put the GIF into motion!

FEEDBACK WANTED – ACHIEVEMENT BADGES

We’re expanding our existing Stars feature to include additional Achievements that students can earn. But we need your help to make sure they’re intuitive and easy to use!

The following survey will take no longer than 5 minutes to complete. Your answers are extremely helpful and will make the new Achievements feature even better!

Student Achievements – User Experience Survey

If you have any additional comments about the feature, please don’t hesitate to let us know via the #new-ideas room on Slack!

YUP COMPANY REBRAND

Our Product Team has been working hard to rebrand Yup with a new look and feel and we’re exited to share the updated website with you all!

In the past, Yup used bright colors, a fun unicorn icon and colloquial language to appeal to students. As many of you know, we are shifting our focus to target parents during the sales process. Therefore, we overhauled Yup’s image to create an identity that is appealing to both students and parents alike.

Check out the new look at Yup.com and as always, your feedback is welcome (and highly valued!)

Happy Tutoring!

— Team Yup