Author: Team Yup

Login Changes + CotW

IMPORTANT: CHANGES TO HOW YOU LOGIN

Starting next Friday (June 8th), how you login to the Tutor Dashboard will be changing.

We will no longer be using email addresses or Facebook credentials. Instead, you will be prompted to enter the phone number associated with your tutor account. You will then receive a text message with a verification code, which you can use to sign in:

⚠ Please email tutor.support@yup.com if:

  • You need to login using a different phone number than the one you used when applying to become a tutor
  • You will not be able to keep your phone on hand during your tutoring shifts
  • You encounter any issues preventing you from signing in once this change has been made

COMMENT OF THE WEEK #7

Congratulations to Comment of the Week winner, Finka Bankovic! For this session, 4 out of 5 positive feedback tags were applied by the student, who left the following comment:

“Thank you soooo much for your time and effort to help me. Having you ask the right starting questions helped me understand what I needed to do next. Thank you. Hope you have a wonderful day. ”

Please read through the session and annotations to see why this session prompted the student’s response!

Comment of the Week #7   › 

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Have a wonderful weekend, tutors!

— Team Yup

Summer Schedules + CotW

YUP SUMMER SCHEDULES

Summer break is here and most US schools are closed or finishing up the school year! Unfortunately this does reduce user demand, which means we will be transitioning to a summer schedule for tutors in the coming weeks. Keep an eye on your inbox for an email from scheduling@yup.com with more information.

COMMENT OF THE WEEK #6

Congratulations to Comment of the Week winner, Prabhat Kumar Kushwaha! For this session, 5 out of 5 positive feedback tags were applied by the student, who left the following comment:

“Thank you for being so patient with a student like me! :)”

Please read through the session and annotations to see why this session helped the student

Comment of the Week #6   › 

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Happy tutoring!

— Team Yup

MathEd in the News + CotW #5

SUGGESTED READ – MathEd in the News

The following article examines the evolution of mathematics education in American classrooms and curriculum as emphasis has shifted away from memorizing facts and towards understanding underlying concepts and processes:

“This is where successful math education starts; with adults who know what questions to ask and who have the skills to help children discover their own solutions.”


Read more: “This is why it’s so hard to help with your kid’s math homework” (Jessica Lahey, Washington Post)

COMMENT OF THE WEEK #5

Congratulations to Comment of the Week winner, Steve Park! For this session, 4 out of 5 positive feedback tags were applied by the student, who left the following comment:

“Thanks for helping me study for my test tomorrow. I feel a lot more confident :)”

Please read through the session and annotations to see why this session helped the student feel better about finding the vertex.

Comment of the Week #5   ›   

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New Overtime Policy + CotW #4

Overtime Policy UPDATE (as of 5/14)

Starting Monday 5/14, we will be putting new policies into effect to address a point of frustration for users and tutors alike: tutors’ shifts ending during a session. The following policies aim to reduce the frequency of this situation occurring:

#1. Don’t claim a session you can’t take
Don’t claim a session in the final minutes of your shift if you know you can’t work overtime. (“Welcome! Sorry can you submit a new request? My shift is ending now.”) This may decrease the student’s wait time temporarily, but they will be frustrated in the long run when they have to resubmit the problem.

#2. Earn more for working overtime
Tutors who work past the end of their shift by 5 or more minutes will earn time-and-a-half (1.5 times your hourly rate) for overtime minutes. This rate will only apply to sessions that were claimed within the timeframe of your shift.

#3. Anticipate the need to extend your shift
Please avoid taking a shift if you know you will need to leave directly at the end. Ideally, you should be free up to 30 mins after a given shift in case of a longer session. This applies to shift takeovers, shift additions (from Available Shifts sheet), and your Normal Weekly Schedule.

COMMENT OF THE WEEK #4

Congratulations to Comment of the Week winner, Sekhar Reddy! For this session, 4 out of 5 positive feedback tags were applied by the student, who left the following comment:

“Thank you so much for your help. I feel better on this topic and I really appreciate it!”

Please read through the session and annotations to see why this session helped the student feel better about finding the vertex.

Comment of the Week #4   ›   

Create your own user feedback survey

April QA Drawing + Detailed Session Feedback Form

APRIL COMPOSITE QA SCORE DRAWING WINNER

Congratulations to our winner of the $250 QA Score bonus drawing for the month of April, Carina Seah!

Every month we will be drawing a winner at random to win this bonus prize – you can be entered up to 4 times per month for every week your composite score is greater than or equal to 9.0.


DETAILED SESSION FEEDBACK FORM

In our first webinar, a number of you mentioned the need for more detailed session feedback.  Based on this suggestion, we have developed the new Detailed Session Feedback Form! This form is very similar to submitting a session dispute – however with this form rather than disputing a grade, you are submitting sessions in order to get more detailed feedback on how you can improve.

Maybe there is a specific tag that you continue to be baffled by, a rubric standard for which you often lose points, or maybe there is a particular student that you can never seem to connect well with. Whatever the issue, simply submit the form and we will get back to you. A few things to keep in mind:

  • The discussion will revolve around the session you submit.
  • We can only accept 1 session per tutor per week due to time constraints.
  • This initiative is on a two week trial and, as such, we can only guarantee a response to the first 50 submissions.

Happy Tutoring!

— Team Yup