Payroll and TGP Refresh Process Update

Payroll
Payroll will be awarded on September 8th, per Yup policy when the 5th falls on a weekend and the 7th being a US National Holiday. We’ll continue to use the lower session volume bonus cutoffs for August bonus.

Raises
Annual and performance rate increases will be awarded following September 8th payroll. We will contact tutors receiving an increase with instructions on executing the increase. After these increases are awarded, we will be discontinuing the formal Yup rate increase program. Instead, we will benchmark our rates to those offered by our competitors.

As you know, Yup has recently focused on achieving long-term cost viability. This sparked a review of our rate increase process. Based on this review, we believe we already offer a generous tutor value proposition versus other online services. We will continue to monitor to ensure this remains the case.

TGP Refresh Process
The TGP Refresh Process will take place the week of September 8th. We will confirm August data for payroll, then update Levels based on Cycle data. New Level will affect payrolls going forward, until the next Refresh.

As noted in Yup Tutor Slack, this Refresh process will not involve hours additions this cycle. This is due to uncertainty in the number of hours required as school year volume increases.

As always, please reach out to tutor.support@yup.com with any questions. Happy Tutoring!

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