Hi Yup Tutors. With the planned 6/1 launch of UPSCR, we want to provide information on upcoming changes. The below are policy outlines. We aim to provide new UPSCR cutoffs on 5/31. These will be based on scores the week of 5/25, so don’t worry if your scores look different! We may also update cutoffs based on performance.
All changes are planned to take effect on 6/1, but as always, launch dates and decisions are subject to change, and we’ll keep you updated.
Evaluative System Changes
Introducing Professionalism Metrics
These are base expectations for tutoring on our platform. >95% tutors consistently achieve these metrics. Not meeting these metrics on a monthly basis will result in contract re-evaluation. We will not hold tutors accountable for bug-related issues.
|Wrong Answer / Insufficient Content Knowledge Tags||<10%|
Student ratings no longer affect TGP Level. Instead, we focus on UPSCR and total sessions. Falling below L2 metrics at end of cycle will result in contract re-evaluation.
|Level||Name||All Time Sessions||Previous Cycle Score||Rate Increase||Max Schedule
|4||Master Yup Tutor||300||TBC||15%||40||50|
|3||Distin-guished Yup Tutor||100||TBC||7.5%||25||40|
|1||New Yup Tutor||0||N/A||0%||0||10|
Bonuses will now reflect UPSCR scores and the number of graded sessions in a month. Additionally, all professionalism metrics must be satisfied for the month.
|Tier||Description||Graded Sessions||Monthly Score||Rate Increase|
Please note that we have updated bonuses from being “multipliers” to rate increases. This will impact <1% of tutor pay and simplify the TGP system.
Other Policy Changes
Our UPSCR grading audits have shown that TQMs are scoring sessions with extreme similarity and accuracy. Furthermore, our most common dispute requests – removing wrong answer tags – no longer impacts TGP scores as critically. Based on this, we’ve decided to remove our session dispute policy.
Some tutors have had only 33% of sessions feedbacked over the last month. For the Summer, all tutors will have 100% of sessions feedbacked.
Please bring any questions you have about these changes to the slidos of your respective trainings!