Hi tutors! We hope you’re well. A few quick reminders of new policy and procedures.
Break Policy
Official break time will now be unpaid. Taking official breaks will not hurt your attendance metric unless breaktime exceeds policy. Taking a quick bathroom break or similar during sessions as needed is OK! Please give students a warning if you’ll be unable to respond for a few minutes.
Inactive Student Policy
Based on tutor input in the #student-feedback Slack channel, we’ve implemented an official policy for ending sessions with inactive or disengaged students. Please see here for details.
Scheduling
We’ve seen demand rebound from the initial drop due to COVID-19. However, we will continue to monitor need to remove scheduled hours based on decreased demand due to school breaks or otherwise. A quick reminder to join the #emergency_response_alerts Slack channel if you’re pursuing additional paid session time.
Student Feedback Award!
Congratulations to Patrick Chung for earning the Outstanding Student Feedback Award! This award is given to tutors who receive consistent, outstanding written feedback from students over several weeks along with demonstrating excellent overall performance.
Some of Patrick’s exceptional student feedback comments include:
- “You did a very good job helping me. Thank you for teaching me that trick, it will come in handy in the future!”
- “Thank you so much! Your questions helped me understand the question rather than memorize a certain procedure”
- “Thank you so much that was very helpful and I now understand the lateral area and the surface area of a prism. Hope to work with you again soon.”
- “Dear Mr. Chung, you are the best and I hope i have you again thanks and you make it so clear and understanding i wish you were my math teacher”
Way to go Patrick!
As always, please reach out to tutor.support@yup.com with any questions and happy tutoring!