Hi all! Hope you’ve had a good week tutoring. As you’ve probably noticed, Yup has seen a significant uptick in session volume over the past weeks. This is good – we’re growing! We’ll be implementing a few strategies to keep up with session volume.
New Tutors
We’ll be welcoming a number of new tutors on the platform in the coming week or two (and already have done so!) Please say hi!
Temporary Increase In TGP Hours Cap
As our tutor demand catches up with shift supply, we’re happy to offer additional hours to tutors who would like to claim above their TGP hours cap. Please reach out to scheduling@yup.com with any requests, which will be handled on a case-by-case basis. Note that we will not be adding scheduled hours above TGP cap, only allowing for additional claimed shifts.
Splitting Upper/Lower Scheduling
A while back, we introduced the concept of “upper math” and “lower math” to the subject exams. We’ve held off on implementing the split in terms of scheduling “upper” and “lower” shifts in Humanity due to other strategic priorities. However, as we bring on single subject tutors, we’re excited to announce that we’ll begin to staff “upper” and “lower” shifts in the coming couple of weeks!
What does this mean for existing schedules?
Nothing should change for you in terms of your scheduled hours!
What changes for dual tutors in terms of session expectations?
Nothing! You may be assigned a “lower” or “upper” shift in Humanity, but during those shifts you may still receive any type of session. You can also release and claim either “lower” or upper” shifts.
A Big Thanks
We wanted to end this with a big thank you to all our tutors! It’s been incredible to see that – despite any difficulties coming from working with all of our new students – tutor composite scores and student ratings have remained at our highest levels ever.
A special shoutout to all the tutors who have completed sessions >3 hours long. There have been >50 since the start of 2020!
As always: happy tutoring, thanks for being part of Yup, and reach out to tutor.support@yup.com with any questions!