Hi Yup Tutors. We hope you’re all doing well in these tumultuous times.
COVID-19 Update
There are still fewer sessions than normal. While Monday-Friday volume remains high for most hours, Saturday and Sunday volume has dropped considerably.
In light of the new circumstances, we will unfortunately need to remove some scheduled hours. The overall impact should be minimal. Henry will reach out to tutors directly with any schedule changes. We will work to ensure tutors are not disproportionately impacted by changes.
Policy Updates
The impact of COVID-19 sparked a need to review our financial situation. Accordingly, we’ve determined two major policy changes that will take effect starting with April 2020 payroll and continuing indefinitely.
OT and ERT reduced to 1.25x hourly rate: We will maintain our current policy that tutors must be available for 30 minutes after shift end. If you are able to continue the OT session, you should still ask the student if they have more questions.
Breaks will now be unpaid: Taking a break remains at the tutor’s discretion. As a reminder, the post-session page is not intended as a break. We will continue to enforce our policy of taking <2 minutes on this page.
We want to assure you that considerable thought has been given to these policy changes and decisions were not made lightly. In order for Yup to succeed, we understand that our tutors need to be motivated and compensated. We also need to ensure our product is positioned competitively in the marketplace.
We anticipate you may have questions about these policy changes. Kreg and Henry will host a thread in the #announcements Tutor Slack channel.
TGP Refresh Update
Key dates for Q1 TGP cycle refresh:
- April 2: session disputes due by end of day
- April 6: final metrics and cycle levels confirmed via email
- Tutors moving down levels must remove hours as needed
- March payroll goes out per standard policy
- April 7: new level 2 tutors and all level 4 tutors may add hours
- April 8: returning level 2 tutors and level 3 tutors may add hours
- April 9: new schedules confirmed for upcoming shift releases