Hi Yup Tutors!
First, we want to say that your mental health and wellbeing are of the utmost importance to us.
It’s completely understandable to feel anxious, frustrated, or out of sorts. It’s common right now to desire clarity and control. This is OK – all of this is normal and human. We’re here to answer any questions and support you in these times. We’ll provide updates as frequently and openly as possible. Also, a quick reassurance that payroll for March is not in question.
In regards to session volume: We’re currently seeing ~75% of our peak 2020 volume. This is roughly equivalent to our volume in Fall 2019. The good news is that we’re continuing to see new plan purchases. We’re hopeful that a move to e-learning means our service will be increasingly valuable. We’ll continue to monitor for any changes.
In regards to scheduling: We’ll be continuously shifting scheduling ideals to account for new levels of session volume. What does this mean for you?
- For now, scheduled hours will not be cut. Henry will reach out to ask about switching hours, as some hours will be more overstaffed than others.
- There will be fewer available shifts – we are sorry about this.
- Our previous policy of increasing TGP hours will end. Henry will be reducing increased hours back to normal level.
- The current plan is to continue with the upcoming TGP cycle refresh on March 31. To be confirmed.
As always, please reach out to tutor.support@yup.com with any questions. We’re here for you.