Hi team! We want to provide a quick update on the upcoming TGP Refresh. For those who were around for the last refresh, the process will look quite similar per the positive feedback we received.
Please see below for the timeline:
- 2/2: All session disputes are due by 11:59pm PT Sunday
- 2/3 5pm PT: All disputes processed and new levels communicated via email (we will also keep tutor workbooks set to the winter cycle so you can verify metrics)
- 2/3-2/4 5pm PT: Any tutors moving down levels will have 24 hours to remove hours as needed; an email will explain the process for how to do so
- 2/4-2/5 5pm PT: New tutors moving to Level 2 and all Level 4 tutors will have the chance to add hours; an email will explain the process for how to do so
- 2/5-2/6 5pm PT: Other tutors moving up to Level 2 and all Level 3 tutors will have the chance to add hours; an email will explain the process for how to do so
- 2/6 Evening: New cycle schedules to be confirmed with all tutors via email
- 2/7: Typical 10am PT release for week of 2/10 will reflect new schedules
Additionally, a quick logistics reminder we hope you find helpful:
- Expect January payroll on February 5th per our typical policy
- January payroll rates will reflect current cycle Level
- New cycle Level will be applied starting February payroll
And for our US tutors, please note that we are sending out 1099s in the next week
- We are reaching out from tax.forms@yup.com to confirm relevant information
- A number of tutors need to sign W9s – please do so ASAP (by 1/27)
- If you have moved recently, please let us know your updated address
As always, please reach out to tutor.support@yup.com with any questions!