Happy Holidays and Policy Updates

Happy Holidays Yup Tutors!

It is now officially winter break for most students in America. We hope you all enjoy your own well deserved breaks! The Yup Operations Team will also be working in a limited capacity during this time. Please expect delayed responses to any messages until we return on January 2nd. Reach out to henry@yup.com with any emergency questions or requests!

Disputes Policy Update

Per your feedback, we’ll be updating our dispute policy beginning in January 2020!

  • Tutors will now be able to submit an unlimited number of disputes
  • Dispute score minimum has been raised to 8
  • However, once a tutor has their second dispute rejection in a month, no more disputes will be considered for that month – even if already submitted
  • Disputes must be submitted within 7 days of grading or up until monthly deadline, whichever comes sooner

The goal of this policy is to allow maximal flexibility in submitting disputes without overloading Sharon, who personally reviews each dispute. We anticipate this new policy will allow for an increased number of disputes per tutor – but please be thoughtful about what sessions to dispute so as not to reach your limit!

As always, we are happy to hear feedback and will continue to iterate on these policies. Please note that amendments will not be made to session scores/categories/tags; we are only able to ignore scores. Additionally, we will continue to disallow tutor disputes of thumbs up/thumbs down at this time, on the grounds that such disputes are often too subjective. 

Thank you and happy tutoring!

Discussion: