TGP Updates and Student Ratings Tips


In line with our policy of paying the 5th of every month, or the Monday following if the 5th is a weekend, please expect September payroll to arrive the evening (PT) of Monday, October 7. 

TGP Updates

When we first introduced the Tutor Growth Pathway, our goal was to set initial TGP metrics and then update them based on tutor performance. We’re excited to say that performance to-date has been stellar, with an average composite score of >9.4 and average student ratings >90%! Accordingly, we’re making some small updates:

  • Level 1
    • Composite Score: 8.5 → 8.75
    • Student Ratings: 75% → 80%
    • Claim Rate: 75% → 80%
  • Level 2
    • Composite Score: 8.75 → 9.0

As a reminder, there is another month in our refresh cycle – plenty of time to hit these numbers! Feel free to reach out to Sharon Matsuoka for support.

Student Ratings Tips

Our Operations team has been hard at work identifying teaching styles that often lead to higher student ratings. Here are some tips on things to focus on to increase your student rating!

Grammar: Students find it easier to engage when tutors write grammatically correct sentences, spelling is accurate, and punctuation is correct

See our newly released grammar cheat sheet for more info

Speed: Students tend to view their tutor as more responsive during sessions with lower average response time.

We encourage checking in with students to let them know you’re still there, particularly if you’re in the middle of solving a large problem!

Achievements: While achievements are a great way of motivating students, be thoughtful about how frequently you’re awarding them

We’ve found older students in particular (grades 10+) may interpret frequent achievements as a sign that they’re struggling with the problem

Tone: Occasionally, students feel as if their tutors acted rude or condescending based on how they interpret the tutor’s tone; while we know this is not the tutor’s intent, we encourage tutors to try to match their phrasing to the student’s level of understanding and also to act respectfully towards the student even when the student or the tutor is upset or frustrated.

Student: “I would like to finish this problem ASAP.”

Tutor: “We could work a little faster if you could be a little patient.”

When we use language that conveys “this would happen if you just did this…”, it can come off as blame on the student. 

As always, if a student seems particularly disengaged or frustrated, fill out the student feedback form upon session end.

Thank you and happy tutoring!